Gazelle
Questions & Answers

Call them, annoy them to give you a shipping label, and file a claim on paypal (if you did use paypal). This will ensure you get your money back (hopefully). Do some research about paypal claims and how to escalate them.

If the "warranty" period has expired you simply don't return it. Email your order number to the email provided in the website and they will tell you if you still are covered. I don't remember if it was 30 or 60 days.

Larry, judging from my experience, getting both a return authorization and credit will be a challenge. Good luck.