Gearbest Questions & Answers

Your item is coming from China and has to go through customs. That can take weeks and although not likely, possibly months.

Your chances of a refund are very minimal. They typically give store credit.

I had a similar experience with my first order. Open a dispute with your payment method provider and you will be surprised at how quickly gearbest respond after. :)

I always use pay-pal for paying. Every time without problem, just make sure for the fastest shipping click there US wear house option when selecting your items I usually get mine in 5 to 7 days. If you order from the China option it will be about 25 days until you get your items

NEVER give pics of ID.

Io credo che dovrebbe aprire un ticket per questo nel sito di gearbest...

I, m having problems. They took my money on presale then closed my ticket so I can, t contact therm. I eventually got a response by going on their facebook page. We, ll see what happens.

I had a simillar issue, they sold me a miband3 with NFC, but do not had it on stock. 3 weeks later i asked a refund and They promptly gave me

Did you go to your acount (login) ther next to you name says my ticket. Click that and you login to a sub site (may ask to login again). Then you have to fill in your order number and your question. Then they will reply whithin 24 hours... If you did that... ask again!

Dispatch is the process of getting your order picked and packed from the warehouse the actual product is in and then preparing it to be sent (or dispatched) to the shipper or carrier.