Girotti

Purchased a pair of boots which took over two months to arrive. Received them yesterday and they are the cheapest boots I ever own. Paid over $400.00 Canadian for a pair of boots that are worth maybe $100.00. My bad for not doing my research prior to ordering. This is why I am doing this review so others can learn rom my mistakes. SCAM SCAM SCAM Stay far away from this company. That is all I have to say...

If there is a Zero Star, they deserve it. Review sites should stop giving great ratings to some scammers like GIROTTI because some may hold you liable. They have no address at all to ship returns to! They do not accept refunds? Hiw? In 2024, on $250? Their shoes feel like concrete, cement, not even polyester but to talk of leather and they shipped shoes to me that is not well sized or leather for $250 & are refusing to refund. I will gather their other victims scattered across the US and we will report their scam to FBI. Veronica GIROTTI if that's your real name, refund my $250. I work VERY hard for my money. Stop lying that your shoes are made in Italy or are leather. They are not. I cannot wear such cement/concrete shoes with osteoarthritis of my knees. It's a huge scam.

Girotti is a fraud. After 2 months waiting for my order, they say it is an issue with the postal service and will investigate. They say I had to fiull a form for the postal services and since I missed the deadline, they could not refund. They stole $250 from me. Absolute con!

Warning! Do not order from this company, they take your money and you might get your shoes or you might not. They promise your shoes in 10 days and other customers didn't get their shoes until 8 weeks later or not at all or did not get their money back. I ordered (3) pairs of shoes on Oct 1,2024 and tried contact them mulitable times on the status and I placed another order on October 9 for another (2) pairs totaling $ 1,100. They never responded to any messages or phone calls. I complaint to them via email ( because they won't answer their phone or emails, but they do read them because I said in an email that if they didn't response to my status of my shoe order that I was going to contact my CC and request a refund based on fraud. The link to my shoe order disappeared 30 mins later like it didn't exist. This company has Fraud written all over it!

Don't waste your money. The quality of shoes are very poor and you won't get a refund.
I'm so sad I fell into this trap.
I'm really disappointed with this company not honoring their words.

My beautiful blue suede shoes arrived with wet black dye on the soles and heels. The black dye immediately stained the suede and my floors!
GIROTTI has refused to deal with this defect.
I'm very disappointed with the lack of customer service.

I designed and ordered a pair of Girotti shoes. The website is awesome, very easy to use, and what a fun idea to get to create your own shoes! My order arrived to Canada sooner than expected. The shoes looked beautiful, very well made, no defects, exactly as expected, but they did not fit right on my feet. I asked for a return and remake with a changed model and size and got it approved. My new pair came to Canada in a month time, and they are gorgeous and they fit perfectly. The support person also asked that I donate the first pair to charity rather than return it. I am very happy with my shoes and with the level of service! I will definitely buy more shoes from the one and only Girotti.

I measured my foot carefully and it corresponded with the European size I have always worn. Over a month later, I received the shoes and they were at least an entire size smaller and my roommate, who wears at least one size smaller than I do,( fit into them.

The company remade them but (weeks later) mailed them to the old mailing address despite my changing the address and talking to them and indicating I was moving.

I called them and they say "We just mail everything to the original order shipping site. We don't check the online account." That was that. She talked in circles and wouldn't assume any responsibility and tried to claim I informed them too late. That isn't true but they wouldn't budge. No credit, no help, no escalation of the matter to management.

$220 down the drain.

If they don't fit or feel right they deem that you can't return them. It's up to them. Ridiculous. I know if shoes feel good or not.

Horrible company to deal with. They never answer your emails never answer the phone. Had to wait 7 weeks for shoes.when they came they didn't fit. Now waiting 2 weeks just for an answer on how to return the shoes. Seller refused a refund. The shoes are not cheap. The only way to get them to respond is to put in a claim at best. There are so many bad reviews about this company that I wishI would have seen before ordering. They are sure raking in the cash while screwing the public

Thank you so much, I am very happy with the shoes -especially the quality! Customer support helped me out with my questions, and size exchange and I'm very grateful. Will definitely shop again, and will recommend this to anyone.

I was very happy to buy GIROTTI shoes!I was very happy to buy GIROTTI shoes = They are extremely beautiful, very comfortable, can be worn both daily and on a holiday with official occasions to celebrate. I highly recommend such a purchase.I highly recommend such a purchase.
They are produced by a factory that has long-standing traditions in this production and offers its products on all continents. This is a classic shoe that fits perfectly on the feet, does not bother, the feet do not get tired and you can easily last a working day with them.

The Most uncomfortable shoes I have ever tried. No way to return them. Had to buy insoles and still can't walk comfortably in them. Absolute waste, especially considering the price. There is no response from customer service.

Hello Paul,

Thank you for your email.

We apologize for the long delay and we really appreciate your patience during this whole time.

As we can see that your shoes are still in production, we'll contact our production team to ask them if they can speed up the handcrafting of your pair. Delays might occur due to material unavailability and we'll try our best so we can ship your shoes as soon as possible.

Alternatively, we can cancel your order as your shoes have been in production for too long and we understand your concerns at this point.

Thank you again for the whole patience. If you're happy to wait for your shoes, however, we'll be happy to offer you a 20% promo code for your next Girotti item and 20% partial refund.

The production team will be informed that they need to finish them as fast as they can.

Please let us know what you prefer.

Best Regards,
Girotti Team

The above is the response l got after 4 months. They continued to advertise the same product daily, eventhough they complain lack of materials, scamming more people. Be warned

Customized shoes, paid $240 2 months later no shoes. Called them no response. Emailed them, they responded and said sorry we will expedite your order and have them to you in 2 weeks. That was 2 months ago. Scum bag company. They will get what's coming to them. I wish I had two more hands so I can give Girotti shoes 4 thumbs down

I made my own sandals and the result is just stunning! High quality and comfort, very happy with my new shoes, thank you, GIROTTI!

This company cannot deliver. They process the charge through right way before anything. They say they have the order and are starting to make the shoe... then nothing, and still nothing. They are a scam! Beware.

My friend and I both purchased shoes from this " company"
I was not asked to measure my feet, simply to insert a UK size.
My friend was asked for measurements.
They will not accept returns, they simply say to reorder.
I'm intending reporting them to officialdom in Italy and also to the customs office as they give false financial details on their packaging.
Two pairs of shoes simply not fit for purpose or the charity shop as they are hard and unwearable.

I purchased a pair of women's shoes from a photo of the side of them. When they arrived I realized that the photo did not show that there were flaps above the tongue that do not lie flat. The website stated in multiple places Free Returns. However, you cannot return their shoes unless there is a manufacturer's defect and even that I am not sure of.

Since I found out about them 4 years ago, Girotti is my favorite shoe brand. I already have custom boots, custom sneakers and two pairs of custom heels. All of them are exactly what I wanted and I had no issues with the packages and quality.

This is my third pair from this store and I am more than satisfied with the shoes I ordered. I am planning to order a travel bag as well, but can't find many reviews on Girotti bags. If someone has experience with them I will appreciate any feedback.

Hi. I ordered a shoe based on their sizing chart but when received they are one size bigger and after more than 12 emails they don't accept return,the worth online shopping experience, not recommended.

Run a little on the tight side but I will work in, might need a bandaid on the heal for 1st week. Good quality leather and workmanship. Customer service was especially helpful with providing information about my order status. Will definitely purchase again!