• Go-Parts

2024 CUSTOMER CHOICE AWARD

Go-Parts

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Overview

Go-Parts has a rating of 4.6 stars from 595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery, and timely manner. Go-Parts ranks 17th among Auto Parts sites.

  • Service
    84

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.8%
Positive
332
Neutral
24
Negative
18

Instant Feedback

1,144 reviews

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How would you rate Go-Parts?
Top Positive Review

“Toyota 4-Runner front facia and turn signals.”

N. H.
9/12/24

I ordered from Go-Parts due to their availability of the parts I needed and of course the price. I was very impressed with how fast the parts arrived...just two days for the turn signals! The front facia was a good price and seems like a quality replacement part, so now I need to do is paint it to match and install. Thank you for your speedy shipping!

Top Critical Review

“Not what I ordered”

Glen L.
10/15/24

Bad Even tho the box had the correct description for the mirrors on the tag, the wrong mirrors were inside. We didn't have power mirrors and the was no blind side indicaters and the connection cord didn't work. I'll be in contact for replacement or refund.

Reviews (595)

Rating

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Other

Reviews that mention popular keywords

customer service (48)
Thumbnail of user n.h4
Colorado
1 review
2 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

I ordered from Go-Parts due to their availability of the parts I needed and of course the price. I was very impressed with how fast the parts arrived...just two days for the turn signals! The front facia was a good price and seems like a quality replacement part, so now I need to do is paint it to match and install.

Thank you for your speedy shipping!

Reason I chose this business:

Price, selection.

Thumbnail of user jeraldk29
Indiana
1 review
1 helpful vote
  • Send Message
October 13th, 2024
Verified purchase
• Updated review

Positive experience but I was never contacted when my part was shipped nor when I could expect delivery. It did arrive in a timely manner but it would have been nice to have this communicated as their website said they would.
I haven't tried to install the part yet, but hopefully it will fit.

Reason I chose this business:

Found what I wanted at a good price

Easy to navigate
October 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Found what I wanted at a good price

Thumbnail of user brucej625
Texas
1 review
1 helpful vote
  • Send Message
October 13th, 2024
Verified purchase
• Updated review

My first order was shipped quickly and arrived in excellent condition. Price was much better than local stores, arrived quicker and fit like original.

I ordered another part today and Go-Parts will be the first that I will check. Way to go, Go-Parts

Reason I chose this business:

Just ran across on a search for the part I needed. Better price than even Amazon.

Purchase the left side to replace cracked lens, and...
October 13th, 2024
Verified site experience
• Previous review

Purchase the left side to replace cracked lens, and now had to purchase the right side because the right lens was dull in comparison to the new left side. The left side was ordered and arrived fast and in excellent condition..

Reason I chose this business:

My first order was a great experience and Go-Parts seems to have best price I have found and quality parts. I just placed my second order and Go-Parts will be my first place to look for parts when I need them.

Thumbnail of user christianr726
North Carolina
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

It fit, the tape was quite strong, however, the holes that are supposed to line up with the hood, did not. So I had to screw through the plastic and create my own holes for the guard to mount to the hood. Other than that it's fine.

Thumbnail of user joeh2125
Nebraska
1 review
1 helpful vote
  • Send Message
August 20th, 2024
Verified purchase

Ive only finished the "ordering' part - when this survey popped up. Excellent flow-through on **ordering** -- so a five star is given. But still, shipping, delivery, and condition of what will be received has yet to happen. Excellent ordering process.

Post: Parts arrived, they are correct parts, and fit onto the car perfectly. Very happy.

Reason I chose this business:

Your inventory said you have the part I needed, your shipping policy didn't raise any flags, and your price for the part is very reasonable. Better price than the next-tab-over here on my laptop.

Thumbnail of user brucef637
Florida
2 reviews
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

It was good. But it would have been better if 1) I could have entered my car's VIN, 2) I received notification that my part had shipped. Other than that, the part was of high quality and arrived quickly.

Reason I chose this business:

They identified the original part # of the discontinued part for which I purchased a replacement.

Thumbnail of user stefanieo30
California
1 review
1 helpful vote
  • Send Message
September 22nd, 2024
Verified purchase

Easy to order; delivery was super fast! Liked that there is a "satisfaction" guarantee. And you can return the part if you aren't satisfied. I was astonished that an online parts place would have such a thorough parts selection and guarantee satisfaction. That's the reason why I decided to go with Go-Parts.

Reason I chose this business:

Found through goodsearch engine; had the exact part we needed

Thumbnail of user glenl228
North Carolina
1 review
0 helpful votes
  • Send Message
October 15th, 2024
Verified purchase
• Updated review

Bad
Even tho the box had the correct description for the mirrors on the tag, the wrong mirrors were inside.
We didn't have power mirrors and the was no blind side indicaters and the connection cord didn't work.
I'll be in contact for replacement or refund.

Reason I chose this business:

Found in google

Thumbnail of user dand1460
Dan D. – Go-Parts Rep

We are sorry to hear that you are having issues with your order. Our customer service team will reach out to you so that we can try to help. Have a wonderful day.

Go-Parts

Very easy to find part
October 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Found in google

Thumbnail of user jonl628
Colorado
1 review
1 helpful vote
  • Send Message
August 18th, 2024
Verified purchase

2015 Jeep Grand Cherokee driver's side mirror arrived in excellent shape with the correct options ( heated glass, blind spot indicator, puddle light, blinker and motorized fold). It was the exact replacement that had been hit.

Thumbnail of user tonyw1132
Connecticut
1 review
1 helpful vote
  • Send Message
September 25th, 2024
Verified purchase

I feel that it is crazy how expensive these are are soo expensive, but they are half the cost of the Nissan dealer! I removed a lot of the the front grill and front fender trim to access the headlight. I guess the days of simply replace the bulb are gone. And when Nissan charges $2000 to do it its hard to imagine that a car can be 'totaled' due to a headlight out.

Thumbnail of user larah127
Colorado
1 review
1 helpful vote
  • Send Message
August 12th, 2024
Verified purchase

I was sent the wrong part. Customer service replied promptly to my email, informing me they would ship the correct part. Then they realized that the only part in stock was damaged, so they gave me a shipping label to return the incorrect item for free so that I could receive a full refund. While I can't leave a review on whether the part itself works, I could tell it was a quality OEM part.

I would buy from Go-Parts again. They care about their customers and provide excellent service.

Customer service always responded promptly to my emails and were professional and courteous in their communication.

Reason I chose this business:

Your site looked trustworthy and professional.

Service
Thumbnail of user valentinam53
Virginia
2 reviews
1 helpful vote
  • Send Message
August 30th, 2024
Verified purchase

The backup camera went out on my car and you guys had the replacement. The dealer quoted 500 and the camera was 130 from you guys. Installation was easy, though instructions should be included for people that aren't mechanically inclined. 9/10 experience!

Reason I chose this business:

Best website I saw

Thumbnail of user bryanb1180
Illinois
1 review
1 helpful vote
  • Send Message
September 29th, 2024
Verified purchase

I placed the order and all too often it takes a while to arrive. I ordered new springs for my old 49 Ford F3 and they arrived with no issues within a few days.

Reason I chose this business:

I shopped online for my parts as for a 49 Ford F3 they are not usually available on the shelf at Auto Zone. Go Parts had the quickest service and the fairest pricing.

Thumbnail of user paymentw4
Missouri
1 review
1 helpful vote
  • Send Message
September 12th, 2024
Verified purchase

My part was delivered within the expected delivery date and great customer service, they responded to me the day of me contacting them about an issue I had.

Reason I chose this business:

They were the only people to have the part I needed.

Thumbnail of user miriamc274
Florida
1 review
1 helpful vote
  • Send Message
August 12th, 2024
Verified purchase

Very impressed with my experience with Go Parts.
I found out I had an issue with a part in my car that needed to be replaced right away. I got online googled the part and found it right away at Go Parts amd the price was very reasonable. It was shipped within the timeframe they said, I would definitely use them again!

Reason I chose this business:

You had the part

Thumbnail of user jerryk688
Wyoming
1 review
1 helpful vote
  • Send Message
August 15th, 2024
Verified purchase

First off, I've been looking for this part for a while it was always too expensive on other sites,go-parts was about 30 to 50 Dollars less, the only complaint is I never got a tracking number and when it showed up, the box was totally mangled up, the part was fine and fits well

Reason I chose this business:

The part was way less money

Thumbnail of user waynoh
Washington
1 review
1 helpful vote
  • Send Message
August 6th, 2024
Verified purchase

My springs were delivered quickly and as ordered. Just waiting for my mechanic to get them installed before i can confirm correct fit and correct lift. Looking forward to having my CRV stop sagging in the back end!

Reason I chose this business:

Only website i could find that actually had these springs in stock.

Thumbnail of user paymentv
Wisconsin
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

I was surprised at how long it took to get the part. And I also can't believe how expensive that part is for just an aftermarket cheap piece of molded plastic

Thumbnail of user dand1460
Dan D. – Go-Parts Rep

Our orders take 1-3 business days to process and then 3-5 business days to arrive once shipped. We are glad to see that it has now been delivered and that we were able to get that to you on the lower end of that time frame. Have a good day.

Thumbnail of user edk814
Florida
1 review
1 helpful vote
  • Send Message
October 29th, 2024
Verified purchase

Very fast, considering the hurricane delay but it would've been nice to have instructions on installing the cover correctly onto the mirror, but I googled it

Thumbnail of user vicm101
Virginia
0 reviews
1 helpful vote
  • Send Message
October 15th, 2024
Verified purchase

Notification was supposed to be sent out when merch was being shipped. It did not happen. However the USPS tracking came without any description. It turned out it was the merch way ahead expectation.

Reason I chose this business:

Good price.

Thumbnail of user bobbysc
Maine
2 reviews
1 helpful vote
  • Send Message
August 20th, 2024
Verified purchase
• Updated review

Website needs a bit of work, when you go into search sometimes it tells you nothing found. Other then that it's good, responsible prices and shipping eh could be a bit faster

Fast and easy the way I like it
January 26th, 2024
Verified site experience
• Previous review
Thumbnail of user richardb6349
Georgia
1 review
1 helpful vote
  • Send Message
September 20th, 2024
Verified purchase

Was a great experience and just the right part. Part was easy to find on website and ordering was simple. Great delivery time and I will definitely be using them again.

Thumbnail of user payments5
Arkansas
1 review
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

I was unable to track my item. When going to the track link, it said it was never sent. I did get an update through email from UPS the day before and the day of, but I thought it was fake because the tracking link never said shipped.

Reason I chose this business:

Cheaper price than my other option and reasonable shipping time.

Thumbnail of user tavonni09
Virginia
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

I ordered a replacement blinker cover that was $33, $45 after shipping and taxes. Waited 3 days stuck in the "processing payment" window. I randomly decided to check the status again, and was issued a refund… so basically i waited AND PAID for a part the site didn't bother to state if in stock or not. Now i wasted 3 days and i have to wait 7 business days to (hopefully) get my money back!

Thumbnail of user happyg182
Hawaii
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

USPS delayed my order a couple of weeks, don't know where it went, but I finally got my part. Customer service was helpful by giving me the tracking number.

Did not receive a tracking number for my order. They responded promptly and helped me with tracking my order. Order was “delayed” in transit but I eventually got my part.

Reason I chose this business:

Through an internet search.

Service

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From the business

Buy discount parts at Go-Parts. Our inventory includes OEM, CAPA-certified, and aftermarket parts. Best price guarantee.

Business History

For more than a decade, Go-Parts has worked diligently to provide high-quality replacement parts at the lowest possible prices. As our diverse team continues to grow not only in number, but also professionally and personally, we are committed to offering the highest level of customer care in the industry.

Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!

Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.

Company Representative

Thumbnail of user dand43
Go P.
Typically responds within 3 days

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4.6
595 reviews
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