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on 11/25/17We had a similar problem and contact each leg directly. They were more than helpful and allowed us to get a defective code so we could make an attempt to return it to the company we purchased it from, go Chi less.com. The manufacture was fabulous it was go Chi list that I would shy away from
Hi Elaine,
We definitely understand the frustration. Our tech team would be more than willing to help you with your question please call or email them and a ticket will be created for this situation. Thank you for your inquiry.
support@gokeyless.com
937-247-9327 option 3