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I received an email back after I left a message the other day from Katie/customer service regarding my inquiry to an unauthorized $49.95 charge to our Visa card from 4/17/15. She informed me this was probably the Red Velvet premium membership charge. I received no reminder that this would be charged and I would like to CANCEL this and have my card credited. If not, I am needing to dispute this charge w/ my bank. Please credit my card and cancel this membership asap. She had indicated in the email that this can be done. Thank you!
Sherri Wilson
azturtle53@gmail.com
480-694-7483

asked by Sherri W. on 4/20/15

1 Answer
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Hi Sherri-
We'll be happy to take care of this for you, but it's best to do it through our help desk directly. Please reply to the email we sent or email us at help@goldstar.com and we can resolve this for you right away. I do not recommend posting your personal information on public sites such as Sitejabber. This is a public review site and not the Goldstar help desk, so we can't protect your privacy when you post it on this site. You might want to see if you can edit this question and remove your information.

Thanks.

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