• Hardaddy

Hardaddy

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Overview

Hardaddy has a rating of 3.3 stars from 196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality, and affordable prices. Hardaddy ranks 224th among Clothing sites.

  • Service
    50
  • Value
    41
  • Shipping
    47
  • Returns
    28
  • Quality
    42

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 76.2%
Positive
32
Neutral
1
Negative
9

Instant Feedback

52,033 reviews

9
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How would you rate Hardaddy?
Top Positive Review

“Customer service”

Darryl H.
7/17/24

The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.

Top Critical Review

“HORRIBLE! Never again!”

John W.
10/13/24

I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.

Reviews (196)

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Reviews that mention popular keywords

customer service (151)
Thumbnail of user johnw8794
Texas
1 review
1 helpful vote
  • Send Message
October 13th, 2024

I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.

Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. Feel free to contact us if you have any issues.

Usually, the order confirmation email and shipping notification will be sent automatically to your mailbox, if you don't find it, you could try to check your spam folder since we have customers who find their confirmation in this way.

We will try our best to improve our shipping efficiency and service to provide you the better shopping experience.

I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that you didn’t receive proper communication regarding your order, and I apologize for the inconvenience caused by the defective shirt.

We take these matters seriously and want to help you resolve this issue. Could you please provide your order number? This will help us look into your situation and ensure you receive the assistance you need. Thank you for your patience, and we’re here to make this right.

We appreciate your patience, and I assure you that we are committed to resolving this issue for you.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
HARDADDY

Thumbnail of user devinh314
Georgia
1 review
0 helpful votes
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November 7th, 2024

Received the first two shirts in the order in a mostly timely manner. It's been two months now and have no received the rest of the order or any sort of tracking update. I've reached out to customer service but have not heard anything back.

Service
Value
Shipping
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping.

Upon checking, it seems that you only sent us email once in 8th Nov, and it was replied almost immediately. Please check your spambox and put our email address service@hardaddy.com to white list.

We found that the other half of your order was already shipped out in 19th Sept.
Regarding this issue, our representative have sent an email to your gmail address for a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
HARDADDY

Thumbnail of user stickypoodle.mm
Tennessee
1 review
0 helpful votes
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September 21st, 2024

DO NOT BUY FROM HARDADDY! They never delivered the two shirts i ordered. Customer service wanted a credit card to research the order. Went round and round trying to get customer service. Wish i had researched it before buying. Check out Malwaretips for more info.

Tip for consumers:
DO NOT BUY FROM HARDADDY! They never delivered the two shirts i ordered. Customer service wanted a credit card to research the order. Went round and round trying to get customer service. Wish i had researched before i paid.

Products used:
Never received my purchase

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.

Just to clarify that our customer service team will never ask for your credit card information to research an order. Your security is our priority.

Unfortunately, we are unable to find your order.Without the correct order details, it’s challenging for us to solve the problem for you. If you could provide any additional information, such as your order number or email address used for the purchase, we would be happy to assist you further.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
HARDADDY

Thumbnail of user jamesm11006
Ohio
1 review
0 helpful votes
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October 10th, 2024

I have not received my order in almost 4-weeks! If I ever do get my shirts I will NEVER order from them again. I am now very concern that the quality is not going to be very good.

Products used:
Shirts

Service
Shipping
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.

Each customer is important to us, and we truly hope to resolve this issue in a way that is satisfactory for you.We will try our best to improve our service and provide you the better shopping experience.

We strive to provide our customers with high-quality clothing and ensure that their orders are delivered as quickly as possible.

I’m very sorry to hear that you haven’t received your order yet and understand your frustration. To assist you better, could you please provide your order number or email? This will help us track your order and address your concerns more effectively.

We appreciate your patience, and I assure you that we are committed to resolving this issue for you.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

Best regard,
Tracy
HARDADDY

Thumbnail of user joshuaw1176
Pennsylvania
1 review
1 helpful vote
  • Send Message
July 21st, 2024
• Updated review

I ordered 11 shirts for a class reunion from this site. The reunion was cancelled due to a family emergency. I did not even want to return the shirts... just exchange them for different styles.
WHO NEEDS 11 OF THE SAME SHIRT?!?!?!
They simply said, "no". It is outside of our 30 day return policy.

The shirts are very poor quality. I will probably go thru all eleven of them within a year, because they are junky.

Tip for consumers:
Do not buy from this website. They ripped me off.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by return.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://hardaddy.com/information/returns-exchanges

Since your first order was delivered in 26th March, the return window expired after 26th April.
As for the 2nd order's return request, we sent reply in 8th June asking for photos since you complained about issues. Please send us photos to check so that we can help you on the orders.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
HARDADDY

Quality shirts at a reasonable price
May 14th, 2024
Verified site experience
• Previous review

Quality shirts at a reasonable price. I have like 5 or 6 of these shirts already. I love them all.

Reason I chose this business:

Style, comfort and convenience.

Thumbnail of user halleylayla326
Bangladesh
2 reviews
0 helpful votes
  • Send Message
July 17th, 2024

The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodriqueboeselxtfwu
Ohio
12 reviews
1 helpful vote
  • Send Message
April 22nd, 2024

All the new clothes collections are very beautiful and I like them! The quality is as usual on a top and I always recommend this shop to my friends when they want to buy something really qualitative with interesting prints.

Thumbnail of user kubazieglervakl
Ohio
1 review
0 helpful votes
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April 28th, 2024

I mean, everything was still and smooth, until a week-delay... Nothing bad, to be honest, but it's a little off date. Still enjoyed shirts i ordered. Light material, awesome print... Maybe it's was only my problen but still kinda wanted to recieve them earlier

Service
Value
Shipping
Quality
Thumbnail of user johnnys754
Texas
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

All was great, except that to "spin" to get my offer, my perfectly correct phone number was not accepted as valid. Being in a hurry, I just moved on and didn't get any offer.

Reason I chose this business:

Someone sent me a link to this particular shirt, which I want to give as a special-occasion present.

Thumbnail of user mauricem260
New York
1 review
3 helpful votes
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January 23rd, 2024

I ordered from this place they charged extra to express the items which were suppose to be delivered within 3 to 7 days got only 2 of the items ten days later the third item was never sent and the money was never refunded. Numerous attempts have been made to contact the company with no response, still trying to return the items no response from the company. Will never do business with them again!

Shipping
Returns
Thumbnail of user missw50
Miss W. – Hardaddy Rep

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and returns process.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://hardaddy.com/information/shipping-delivery.

The order has been authorized by you and the shipping method has been confirmed by you. You selected express delivery on this order. After investigation, the order was placed on December 10,2023, and 2 items arrived on December 18,2023. These 2 items arrived within our normal express shipping time. Since you filed a dispute for this order, the 3rd item has been cancelled. We really want to refund you, but because you filed a dispute, the refund could not be successfully issued before. We hope you can close the dispute so that we can refund you.

Regarding your return, we have verified and confirmed that we sent you a return label on December 21,2023, but have not yet received your reply. You can try to find the email in your spam box. We've sent you another email today. If you still haven't received it, please contact us directly via live chat so we can help you solve the problem as soon as possible.

In addition, we have not received any other emails from you. We only received your return request on December 20,2023 and have responded to you.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.

Best regard,
Ashley
HARDADDY

Thumbnail of user keith.zwart
Connecticut
1 review
0 helpful votes
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December 20th, 2023

Purchased from them 3 times so far - takes a bit to ship to the East Coast, but items are bright and well made, and funny. Adjust for Chinese sizing (go up 1 size). Was responsive when I had an issue, missing a good discount to one order - they applied it retroactively.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanw843
France
3 reviews
2 helpful votes
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August 29th, 2022
Verified purchase

I ordered two pairs of flip-flops for myself and my dad. I didn't think my dad would like them as he is very picky. But he was thrilled and most importantly they don't pinch in the legs! Great quality!

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomase1060
Netherlands
3 reviews
1 helpful vote
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November 25th, 2022

Excellent Service, Product and Delivery! We've used this store for several years for our company branded clothing. They've produced a consistently superior product at an excellent price. I recommend them to everyone who asks.

Thumbnail of user ryang905
Australia
10 reviews
11 helpful votes
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January 27th, 2023

This is my second purchase from you. Absolutely incredible! The only thing I would change is the settings on your shopping cart/bag. Have items stay in there even after you sign out. I was only purchasing a few items and remembered which ones they were, but the process would have been simpler if they had still been sitting there waiting for me to checkout.

Thumbnail of user douglaso173
Michigan
1 review
0 helpful votes
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November 8th, 2022
Verified purchase
• Updated review

I tried ordering this 2 or three times, and got charged twice on my AMEX. I'm sure those charges will fall off, but if they don't I will contact you to try and have it corrected.

This was all corrected.

I tried ordering this 2 or three times, and got charged...
October 26th, 2022
Verified site experience
• Previous review

I tried ordering this 2 or three times, and got charged twice on my AMEX. I'm sure those charges will fall off, but if they don't I will contact you to try and have it corrected.

* Hardaddy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user logang69
Finland
2 reviews
0 helpful votes
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January 11th, 2022

I am very satisfied. The fabric is nice. High quality sewing. The size corresponds to the table. The store has attentive, competent, customer-oriented consultants. Delivery times were strictly adhered to. Thanks a lot. It's pleasure to work with you. I will definitely use the store's services in the future.

Thumbnail of user lisar2702
Brazil
4 reviews
1 helpful vote
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October 15th, 2022

Staff are great! I`ve purchased multiple timepieces from them and the experience was always a 10/10. Service is great! Timepiece has always been as described or better. And pricing is likely best out there.

Thumbnail of user isaach165
Australia
3 reviews
0 helpful votes
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December 8th, 2022

I always loved their stuff, and they have so many different stuff to buy, so I think that everyone can find something for himself. Site is also simple so I never had any problems with buying online, also with sizes as well. I know my size and every time when I bought something it fit.

Service
Shipping
Quality
Thumbnail of user darlenep419
GB
7 reviews
0 helpful votes
  • Send Message
February 3rd, 2023

You can get great clothes at Hardaddy Men's Clothing Stores. They sell many different kinds of t-shirts and other clothes, as well as hats, belts, and jackets. Their selection of jackets is also very good.

The people who work at Hardaddy are friendly and helpful, and they always seem to be able to find what I want, even if I don't know what it is yet! The store is very clean, which makes it even more enjoyable to shop there. It also has a great selection of items made right here in the US by local manufacturers, so you know they won't be sending anything overseas.

Thumbnail of user alexz554
Canada
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

I just wanted to chime in about Hardaddy. I am pretty wary of ordering clothes online, but their site popped up on my FB feed and I liked the styles. I looked into their "trust" rating and figured I'd take a chance, as the reviews were pretty positive. I can't speak for anyone elses experience, but I was very happy with what I got, delivered to me in Canada. The material was similar to what I expected and will be good, I think, for a tropical holiday coming up next week, as they are pretty light. Size was about the same as I expected a large to be, although two were a bit larger than I would have hoped (but much prefer larger than too small!). I sweat a lot so splashed some tap water on one of the silk type shirts (polyester) around the chest area and the water did not make it darken around my chest at all (see picture), which I'm happy about, although it admittedly feels a bit clammy on the skin. So overall I'm very happy with my purchase and yes, I would order again if it came up.

Products used:
all three shirts ordered

Value
Shipping
Quality
Thumbnail of user jeft4
GB
8 reviews
0 helpful votes
  • Send Message
April 14th, 2023

The shoes are not only stylish and sleek, but also incredibly durable and well-made. The leather is of high quality and it's obvious that the shoes were crafted with care and attention to detail. I've worn them for long periods of time and they feel incredibly comfortable, even after hours of walking. I also appreciate that the shoes come in different styles and colors, allowing me to find the perfect pair to match my personal style. Overall, I highly recommend Hardaddy shoes to anyone looking for a high-quality, comfortable, and stylish pair of shoes.

Thumbnail of user asherb27
Germany
2 reviews
0 helpful votes
  • Send Message
July 22nd, 2023

I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!

Thumbnail of user davidv2335
Ohio
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Finding cool shirts was easy. No I just have to wait for them to arrive

Thumbnail of user janiced656
Turkey
2 reviews
0 helpful votes
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February 23rd, 2023

There are a few people in my social circle who have been nagging me to buy them a Hardaddy t-shirt. It is essential that they understand how much enjoyment I get from wearing this shirt, and I will work to ensure that they get one for each of them before I leave my house.

Thumbnail of user manmatechm
Belarus
8 reviews
2 helpful votes
  • Send Message
February 12th, 2022

I hate buying nw clothes, because everything that might be connected with spending money disgust me. However, I have a wife and she likes when I wear dapper clothes. She makes me buying new clothes, but I really hate it. Recently, she decided to order some clothes for me on her own, without my presence. It was something like a surprise actually. She chose this online store and ordered here several packs of clothes. Really, there were two packs of clothes, because there were too much clothes basically. She made me write this review because she liked the whole process of buying here. She told me that the quality is awesome.

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Miss W.
Customer Service Representative
Typically responds within 5 days

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