NOMAD

This started out wonderful. Until, my internet would stop working. I have received 4 separate routers from them. The last one is not any better than the first one. Each time it says I am out of data, when this company claims to have no data cap and no tethering. They recently charged me twice for October, still trying to get my money back. Also, don't expect to get ANYONE on the phone as they claim to be ensuring the safety of their employees.

They claimed that they shipped my order place 4 days ago. However, USPS indicating that the package was never shipped. They have no phone customer service, and their respond time for email is over 24 hours. I will file a dispute with my bank if I don't hear from them for another day.

I read the reviews of their products on many website which were great. So I order the product and then order another one. However that one never showed up. I have written numerous emails to them and they are saying it is my responsibility to check with the carrier why the product was not delivered.

Here is their response:

My bill is paid and the internet hasn't worked for days, can't get anyone in customer service to respond. Also got charged yet again for a different plan that was cancelled and waiting on a refund. When it works the internet is fine but when does it work...

Made an online order 6 days ago and payment sent but I have still not received any dispatch or tracking confirmation. Now when I try to login on Nomad website I get an error message saying my account does not exist!

Complete waste of time and money, $60.00 down the drain

Bought this product as Christmas gifts with promise of 2 day shipping. Then FedEx charges me hundreds of dollars of import / custom fees not disclosed at time of order. Absolutely no one to take the call at customer service. Emails not returned. Horrible company.

Received Active Rugged Case for iPhone 11 Pro Max, noticed slight defective / damaged on the back leather surface. Contacted support, also sent the photos of the defective / damaged leather surface but keep saying its the minor variations here seem to them just part of the natural leather material and are not a product defect.

Now doesn't even want to reply my mail.

Even if you already paid the shipping fee they will never pay the shipping company in my experience fed ex. And when you ask their support they will never reply. A total scam and what more their items are from china. You already know what that means. A culture full of greed and lies.

I ordered 15 items, took me 3 weeks to get a label for 6 items. I told them it was wrong and should have been a label for 13 items, I only wanted to keep 2 items. They said ok and I returned the items. Now they refunded me only for 6 items and never answer my emails. Only email contact that takes forever to get a reply. They have terrible customer service!

This company claims that it's, "Horween Leather" is some of the "finest leather on the market." After one week of use major scratches from taking in and out of my pocket. If you're going to charge a premium on a product it should hold up. It's not going to develop a, "Patina" over time, the scratches are just going to get worse.

Nomad is a cheap modem made in China with a Mifi chip from one of the three large cell phone companies. For me, it was worthless. I had to return the modem before they would drop my monthly service fee. Horrific.

Ordered a case for air pods and a leather Apple Watch band. Never received either item. No response from them any time I reached out. I wish I would have looked at their Facebook page before buying. The customer reviews would have sent me running and I would have ordered from a more reputable company. Don't waste your time or money on them.

I've bought several products from them which arent cheap. The quality is usually good, but they let themselves down at the final hurdle.

I recently purchased an Apple Watch band as a Christmas present for my partner, which was shipped with a faulty tool which means we cant adjust the band by removing the links. I've sent several emails with pictures of the tool I received compared to a tool that looks different based on their website, and they couldn't understand what was wrong.

I also bought a Base Station as a gift last year that shipped without the Australian plug, which again meant it could not be used for weeks until the plug was delivered.

I'm not sure what's going on, but their customer service is terrible. At least last year, I was able to get the issue resolved. Now they have stopped responding to my emails.

They have literally stolen my money at this point, their customer support is ridiculous and hasn't gotten back to me at all.

The money has been taken out of my account and I highly doubt I am going to ever see that money returned unless I take further action (which I will).

Please avoid them at all costs, they're just going to take your money.

Had serious shipping issues not related to Nomad but had to deal with support to get resolved. Shipping packaging is flimsy for expensive products. It took forever but once I was able to actually get a hold of support they were great but it took a long time. There is no way to reach them by phone and it can take days to get a return email. Duty/tax not paid by shipper and costs a fortune. Products are a bit overpriced but good quality. I would hesitate to do business with them again.

Products are shipped from Hongkong. Customs for shipping to Germany were 40,96 EUR on a bill size of 137,12 EUR. 30% extra costs/ import fees on already high priced products are not acceptable. Please be aware of this upcoming extra costs when you order Nomad goods.

I've been waiting weeks have still not received my purchase. Despite several emails and messages on facebook, all I've received is automated replies. I'm no out of pocket with NO product and NO one at Nomad seems to care. AVOID this company at all costs.

Nomad internet simply doesn't work! Mine came with a SIM card from Verizon and it wouldn't allow my devices to connect to the internet. A code stated I needed to call Verizon to activate my SIM card. However, Verizon refused to activate the SIM card for a non Verizon account. Nomad also lied about their 7 day free trial and makes it extremely difficult to stop your subscription. Avoid Nomad like the plague! They are a big scam and steal your money.

I purchased a strap for my Apple Watch from Nomads outlet site. I received it promptly; however the strap in the box what not what I ordered. I reached out to Nomad Customer Service and sent photos. I was told that sales on the outlet were final despite being sent the wrong item. After a few exchanges the best they offered was a credit and told me not to purchase from their Outlet site because Canadian customers cannot receive free returns. They should have sent me the correct item but refused. Do not purchase from Nomad. Clockworks Synergy has better straps and actually cares about their customers.

Ordered charging stand for apple watch in first week in April. Contacted them several times about delivery. Was told each time that item was in transit to me. In May Best buy started selling the product online and in stores. I asked them to cancel my order and I would get from Best Buy and they refused. Contacted Hellonomad again and was sent a tracking number that does not produce any tracking result from the shipping company that is alleged to deliver to me. I contacted them about this and was told thst product would be delivered on June 25. Still no product on June 30. Bank was happy to dispute and reverse the charge. BTW reviews of actual products describe it as a cheap thin piece of twisted metal that will scratch watch. Check out the Mophie stand for Apple watch it is awesome.

We had good internet for about 4 months We have a gamer and they offered unlimited. They sent an email about 6 weeks ago saying we need to buy a new router. We pay $599 for a router we ordered a month ago and still haven't received. While waiting for the router they send another email stating that we can get 5G with 300mps or unlimited for $99 month for a year but it would be slower. Now they say that is not an option. Everytime you all to speak with someone that will never give you number to call. These companies are price gouging rural areas by offering limited data and then making you pay for more at an outrageous amount. Do not waste your time or money. NOMAD is a scam

I have contacted this company a few times throughout the last week because my product was faulty upon delivery. Still have not gotten any responses. I have emailed, filled out their warranty and exchange forms, contacted through Instagram and filed a complaint with the BBB and still haven't gotten a response. To put it plain and simple, this is a bad company.

I ordered a watch band for my Apple Watch on 10/05/22. Recieved the band and it appeared to be very high quality but was an inch to short. I returned the band and have emailed the company several times about my refund and received no response. I've tried calling them and get no answer. Have to assume they have stolen the $90.00 from me.