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Hily has a rating of 2.9 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hily most frequently mention fake profiles, free trial, and customer service problems. Hily ranks 30th among Dating sites.
This company responds to reviews on average within 10 days
The employee was really nice also the app is very smooth and it's easy to go through and the assistance from the workers Js makes it better great apl highly recommend
You have to pay for every little thing on here. Even if you get matches no one talks on here. One of the worst sides on here everything that is said about this site is a lie When i talk to customer service was told the reason i was not getting matches Was because i was ugly and was very rude
You have to pay for every little thing on here.
Even if you get matches no one talks on here.
One of the worst sides on here everything that is said about this site is a lie
When i talk to customer service was told the reason i was not getting matches
Was because i was ugly and was very rude
Date of experience: August 29, 2024
They are playing games and look for trouble they want sex I'm not accepting this be careful worldwide this apps are scam this is rubbish apps I even know
Date of experience: October 30, 2024
Dear Marcella! We are sorry to hear about your experience and appreciate your feedback. At Hily, we strive to maintain a safe and respectful platform for genuine connections, and we take reports of inappropriate behavior and scams very seriously. Our moderation team works diligently to address these issues and ensure the safety of our users. If you encounter specific concerns, we encourage you to contact our support via Live Chat or support@hily.com. We are here to help.
The employee was really nice also the app is very smooth and it's easy to go through and the assistance from the workers Js makes it better great apl highly recommend
Date of experience: May 22, 2024
Dear Keshawn! Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our app. It is great to know that you find the app smooth and easy to use. We are especially glad to hear that our employees' assistance made your experience even better. Your recommendation means a lot to us. For further feedback or assistance, please do not hesitate to reach out via Live Chat or support@hily.com email address. Enjoy Hily!
Hello. My name is Matthew. I'm from detroit. Professional artist. Professional artist in every sense of that word. See it paint it put it anywhere. I've been producing podcasts since pretty much the format was launched. TV television radio blah blah blah you get it I'm a pro. This app is so much fun. Professionally I am very practical and very particular so naturally that moves over into my life. This app gives me professionally everything I'm looking for and in the dating world so it's a two for y'all. What are you waiting for download it right now.
Date of experience: March 22, 2024
Dear Matthew! With your experience in various mediums, it is great to know that you find our app to be a perfect fit for your dating needs. We strive to provide a platform that is both practical and enjoyable. Thank you for the glowing recommendation! We are here to make your dating experience as fulfilling and fun as possible. Keep enjoying the app, and if you need anything, please get in touch with us via Live Chat or support@hily.com email address. Enjoy Hily!
I love the way how they handle this app, The rules is so safe, I like it And the costumer service is accomadating👌🏻
Date of experience: April 18, 2024
Dear Miles! Thank you so much for your kind words and positive feedback! We are thrilled to hear that you are enjoying your experience with our app and that you find our safety measures reassuring. Providing a secure environment for our users is a top priority for us. We are also delighted that you have had a great interaction with our customer service team. If you ever need any assistance or have any questions, please do not hesitate to reach out via Live Chat or support@hily.com email address. Enjoy Hily!
I never joined the site. I recently downloaded Rocket Money and was alerted that I have been charged hundreds of dollars. I have been charged $14.99 several times a month. I did use the free trial but canceled it as I, like many customers believed the site to be full of fake profiles.
Date of experience: January 24, 2024
Dear Todd! We are sincerely sorry for any inconvenience caused. Please note that charges take place if the trial or the membership is not canceled correctly. Please reach out to us via Live Chat or support@hily.com email address for further assistance regarding the matter. We are here to help!
I will say this, it makes me even more upset when huge companies like AT&T or Xfinity always are slow and ridiculously incompetent customer support representative. Hilly, a dating app where I see people complain about scams sure does have quick, knowledgeable & available reps. Or at least in this case with Mike! - so far so good.
Date of experience: November 24, 2023
Dear Guerin! We are delighted to hear about your positive experience with our support team, especially with Mike! Providing quick, knowledgeable, and available representatives is a priority for us. Your satisfaction is our goal, and we are here to ensure you have a great experience with Hily. If you ever need further assistance, do not hesitate to reach out via Live Chat or support@hily.com email address. Thank you for your kind words!
At first, I had a bad context about dating apps, but I had a broken heart recently, so I said to myself, why not?, the app taught me a lot of new things about this world, especially for correctly looking at the filling of all the information possible so that they don't think my profile is fake. In short, it is an app that is worth trying to barely am chatting with some guys. As soon as I get back from some appointments, I will update my review; my only complaint is that prices are too high, so precisely, I could not use it after 7 days free.
Tip for consumers:
Get some money
Date of experience: March 18, 2021
Hello Arturo, and thank you for this wonderful and in-depth review! I’m glad you pointed out filling in information is very important. Indeed the more information you have filled out, the more likely you are to attract other users to your account, and I would like to mention that we even have special verification screens where you can confirm your identity and receive a check mark next to your name. This checkmark will represent that you are indeed the person represented in your photos, and that you can be trusted because you have verified yourself. Please do note that while the app has some paid options, they are completely optional, and even without the free trial or premium, you can still use Hily and all of its basic features.
Hily, keep doing what you're doing and don't even bat an eye on the haters. Very solid app, made even better by the support team. You can tell there's been a lot of thought put into the app, and personally I really appreciate it. Easy 5 stars for me!
Date of experience: March 28, 2021
Thank you so much for your warm words! We have put a lot of hard work into making Hily a completely unique experience, and the fact that you are enjoying it so much makes us absolutely ecstatic! We vow to continuously improve our app that your experience is always better than it was before, and if you have any specific thoughts on how we can do so, please do not hesitate to share with us through support@hily.com, or through our in-app live support chat. Your opinion is invaluable for us!
Best assistance for the dating app looking for a new relationship and life term partner for me to create a life with someone and build a home together
Date of experience: February 28, 2024
Dear Cristian! We are thrilled to hear that you are seeking a meaningful connection and a lifelong partner through our dating app! Our team is dedicated to providing the best assistance to help you find someone special and build a fulfilling life together. Thank you for choosing our platform, and we are excited to help you embark on this journey towards love and companionship. For further assistance, please reach out to us via Live Chat or support@hily.com email address. Enjoy Hily!
You have to pay to get in the app then you have to pay to see them pay to like them pay to communicate with them anything to try and connect with a woman cost 💲 and it's not cheap and then they lock out and block iv had no luck and spent more on this app then on the pokies. A carton of beer and a hooker would be cheaper and less of a hassle
Tip for consumers:
Be cheaper and actually alowe people to communicate
Date of experience: January 12, 2024
Dear Joel! We appreciate your feedback, and we are sorry to hear about your experience. We understand your concerns about the costs involved. We're constantly working to enhance the value of our app and offer a variety of features to our users. We would like to better understand your specific concerns and see if there is anything we can do to improve your experience. If you have further feedback or questions, please feel free to share via Live Chat or support@hily.com email address.
So I downloaded Hily for the first time ever and it said that I can't start an account because my account has been disabled because something did follow the guidelines. They told me the only way that I could reset it would be to send in a government ID to prove my age. So I think this is the biggest scam and waste of time. I can find better dating sites that don't ask for government documents. This is just 100% bs.
Date of experience: December 6, 2021
Dear Bella, I am really sorry you drew such bad conclusions from our actions. Please know that an identification document is required to prove your age only. The reason behind it is that our app is only available for 18+ users, and we double-check the age once we encounter any suspicious activity. This is done to ensure our users' safety and make sure all of them follow our terms of use. Feel free to contact us through support@hily.com email address to restore your account if you are already 18+:)
The app is relatively easy to use, but I was a bit confused about some of the features. Luckily the support live chat was super useful, as they helped me clear out any confusion. The customer support is definitely the main selling point in my opinion.The app itself is pretty good too :)
Date of experience: March 16, 2021
Thank you so much for taking your time to write this amazing review! We are very glad to hear that you are enjoying our app so much, and our support team will be ecstatic to hear that their service to you has been so helpful! Our entire team works tirelessly to ensure we deliver the best experience possible, and your opinion is very important to us!
Way better than I expected, truthfully. Probably because it's a little lesser known. But it definitely has less bull$#*! and fake profiles. Those things are so damn easy to pick out. And their customer service is pretty damn wonderful! Anywho, this app is def worth a shot.
Date of experience: March 14, 2022
Hey Grant! We are delighted to hear that your expectations were exceeded and you had a positive experience with our app. Thank you very much for your review! Our team will be happy to hear that their hard work has paid off! If there is anything we can do to serve you further, please let us know. You can reach us either through Hily Live Chat Support or support@hily.com email address.
Simple and easy to use compare to other dating apps I've tried. Unfortunately, I'm having a hard time to contact their customer support, seems like it's not working or perhaps nobody here really wants to assist me. I hope this app improves better in the future.
Date of experience: February 19, 2021
Greetings Rain. I’m very sorry to hear you had trouble contacting our support team. Our team undergoes rigorous training to provide the best support possible, and we try to minimize such cases as much as possible. If you had trouble reaching out to us through one of our suggested means, please note that we have two different methods of contacting support. The primary method is contacting us through our in-app live support chat, and if you are unable to do so, then you can always send us an Email at support@hily.com. Please be sure to contact us through either of the methods mentioned above, and we’ll be happy to help you with any issues or questions you might have!
I met by boyfriend on Hily so, of course, I will say only positive things about the site. First, it's an extended search that allows you to find men who match your expectations; I mean age, look, marital status, occupations, etc. Second, you can communicate with as many people as you want privately. The more contacts you have the higher a chance to meet someone you get along with.
Date of experience: November 13, 2018
Dear Customer, Thank you very much for submitting your feedback! We are happy you enjoyed your time with the app and even more pleased that you found someone. Good luck with your relationship! We hope you won't need to use dating apps again, but we will be happy to welcome you back!
I can't say I'm pleased with the app. After 26 matches that responded to my profile and I reached out immediately. They were still online no more than 3 responded with hello how are you or hello my name is. No further correspondence or response after that. I'm thinking those three were probably Bots. I try and remain open-minded because I see some positive reviews but wonder were they are just generated by Hily themselves. So far at this point cannot offer a positive review. It has been close to a week. I've met more people at the gym in a week then a dating site that people are supposedly anxious to meet someone. Or at least generate a conversation.
Date of experience: September 5, 2018
Dear Customer, thank you for your feedback! Generally, it's all about making your profile appealing. Add a few pictures, write a compelling bio, complete all of your profile information, post a couple of stories to share with others on how you spend your day, etc. If you have more ideas to share, you can contact us at support@hily.com. Your opinion is very important to us and can help improve Hily.
I downloaded this app while at work just a few hours ago and had a few conversations and one was going really well! Then out of no where my account has been disabled. The phone number given to call Hily is always out of service or busy and the support chat gives you nothing! So horrible site and now I can't talk to this guy which absolutely sucks! I have not even payed for this app and I'm glad! So many things wrong with this app and I wouldn't suggest getting it!
Date of experience: March 29, 2019
Dear Lexi, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via support@hily.com or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.
My colleague used to tell me so much about Hily but I thought she was just lonely and needed the company until she started leaving the office at 6 p.m. exactly headed out somewhere looking stunning. She told me that she had dates with men from the site and I must try it. You know what? She was 100% right about Hily. I could not wish for more. This is a great place to find a perfect date.
Date of experience: July 21, 2017
Dear Customer, thank you for your review. We are excited that you chose our application for your datings. We created Hily with love and soul, and our developers work hard to create the best dating application for our users.
Here's the thing. If you're looking for real people and real connections, you absolutely have to check out Hily. I've been using it for months now, and the app just keeps getting better with time. You can tell that the developers are putting in a lot of good work.
Date of experience: March 23, 2021
Hey there Joaquín. Thank you for taking your time to write such an amazing review! I’d like to mention that indeed our developers work tirelessly to continuously improve Hily, and I’m certain that they will be ecstatic to hear that their hard work is so appreciated. We always strive to improve Hily, and your opinion is very important to us, so if you happen to have any ideas on how we can improve Hily even further, please do not hesitate to let us know by contacting us through support@hily.com.
I downloaded the App to try something new, especially during these Covid times. The first impression was very good but after the registration you see the full price list and 229€ for a dating app is way too expensive. Furthermore after every 5-10 swipes you got an ad about the premium version.
Date of experience: March 22, 2021
Hi there Victor, and thank you for taking your time to write this review. I would like to clarify that as of right now, Hily does not have any package that costs 229€. You can see the full price list by going to the premium store within the app, but do note that we have a large variety of options for different price ranges that you can try out. Additionally, please note that once you acquire premium, you will no longer see ads, and additionally, we offer all new users a free trial of premium so you can see whether it is for you or not. Lastly, I would like to mention that while there are paid options in Hily, they are completely optional, as all basic features within the app are completely free of charge.
Internet dating is so much easier than meeting people in bars. I don't have much time to go out and waste my time. Hily was the best place I found for meeting men and making contacts. I'm really happy with my choice because this site does work! I've been registered only for one week and I've already gone on 2 dates. I feel happy again and receive attention from really handsome men.
Date of experience: August 6, 2017
Dear Customer, thank you for your review. We are excited that you chose our application for your datings. We created Hily with love and soul, and our developers work hard to create the best dating application for our users.
As I asked a question about billing and having no idea the subscription was in my Apple ID and how Hily was taking a payment out from cc she assisted me with a breakdown step be step on how to vie my account and delete it for that matter, as she continues to explain automatic billing.and from that point I was understood on how the whole presses went each month.
Even though it was via text messages I could feel the care and help they gave me.
To making sure I was all set before they session was completed.
Hoe thankful and understanding I knew my answer thank you again for your,
Personal and profecssimal help
Chris
Date of experience: December 18, 2021
Greetings from Hily Team. Thank you very much for sharing your review regarding our support team. We are happy that you were satisfied with our service and your issue has been assisted in a proper manner. One of our team's goals is to provide high-quality customer assistance and make sure all of our users' questions are answered. If you happen to have any ideas or suggestions, do not hesitate to run them by us either through Live Chat Support or support@hily.com email address. We would be more than happy to hear them out!
Pretty good dating app but I wish I could edit my pictures or add some text so I can make them more personalized without having to use any other editing app. I don't like going back and forth between apps just to edit my profile picture but I guess this wont be a problem for everyone
Date of experience: July 15, 2023
Dear Javier! We are glad to hear that you find our dating app quite nice! Your feedback is valuable to us. Regarding the ability to edit pictures and add text directly within the app, we understand your preference for a more seamless experience. We are constantly working on improving our features, and your suggestion will be taken into consideration for future updates. Thank you for sharing your thoughts with us. If you have any more suggestions or questions, feel free to let us know via Live Chat or support@hily.com email address.
People complain about getting charged after deleting this app when they don't read the terms of use or know how google play subscriptions work. Overall the app is fine for communicating with people or finding someone with the same interest. You may encounter some strange people but do you forget what internet these days is?
Date of experience: February 16, 2021
Thank you for the amazing and in-dept review Leonard! Indeed it is very important to point out that all subscriptions are managed by the App stores and we unfortunately aren’t able to cancel them from our side. However, anytime such issues occur, we are always happy to provide all the support necessary to solve such issues. If you happen to have any suggestions on how we can further improve Hily, please do not hesitate to contact us through support@hily.com, or through our in-app live support chat. It’d be our pleasure to hear you out!
Hily is an online social discovery application, which allows people to chat, meet, make new friends and have fun together. It’s designed to help build sustainable relationships based on people’s real interests and preferences, while also adding high levels of security and deep offline user engagement. Hily’s keystones are its analytics and machine learning core. The most interesting things on Hily happen when a person actively uses the application, swipes left or right, writes messages etc. Based on this information, we identify the interests and preferences of each user - things like whom this person REALLY likes and which potential matches will generate the most activity.
Dear Marvin! We are sorry to hear about your experience and apologize for any frustration you have faced. At Hily, we strive to provide a positive and respectful environment for all users. If you encountered unprofessional behavior from customer service, please contact us again via Live Chat or support@hily.com so we can address the issue directly and help you find your best matches. We value your feedback and are committed to improving your experience.