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    HitPaw

HitPaw

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Overview

HitPaw has a rating of 3.5 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HitPaw most frequently mention customer service, video enhancer, and high quality. HitPaw ranks 3rd among Video Editing sites.

  • Service
    134
  • Value
    133
  • Shipping
    93
  • Returns
    96
  • Quality
    128

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.6%
Positive
76
Neutral
0
Negative
16
View ratings trends
44
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How would you rate HitPaw?
Top Positive Review

“For photo editing”

Nathalie S.
7/9/24

It's a great program for editing pictures and removing the background, did not find a better program for what i need, for what i use it more than good enough and not so complex as photoshop or other programs

Date of experience: 7/7/24
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Top Critical Review

“Bad Customer Service”

Raymond T.
12/2/24

I purchased Hitpaw Fotorpea with advertised 30% discount code, order was processed without opportunity to submit the code. Reached out to Hitpaw and they said pretty much it's my fault. No refund. Then without warning, I get notice that I'm about to be billed for the Video enhancer, which I never use. Crazy... Sorry, I even visited their website.

Date of experience: 11/29/24
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Reviews (203)

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customer service (29)
Thumbnail of user raymond.s.tong
New York
1 review
0 helpful votes
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December 2nd, 2024

I purchased Hitpaw Fotorpea with advertised 30% discount code, order was processed without opportunity to submit the code. Reached out to Hitpaw and they said pretty much it's my fault. No refund. Then without warning, I get notice that I'm about to be billed for the Video enhancer, which I never use. Crazy... Sorry, I even visited their website.

Products used:
None

Service
Returns
Quality

Date of experience: November 29, 2024

Thumbnail of user umbertoa4
GB
1 review
0 helpful votes
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November 4th, 2024

I am trying to cancel my subscription but hitpaw makes it impossible! I tried to do it manually but their system would not recognise my order. Number, the number which is in my invoice. I kept running in circles for an hour trying all ways to cancel my monthly subscription but they wouldn't let me do it. And there is. No email to contact, just. One of those forms that. Nobody ever replies to.

Tip for consumers:
Do not get the monthly subscription. It will be impossible to cancel it.

Products used:
hitpaw video converter

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2024

Thumbnail of user 2dnevel
Florida
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

They are totally ignorning my refund request after I declined a lifetime subscription to satisfy me. I found a daily limitation in background removal (99 images a day) that was not discoverable in the trial version and was not advertised. This doesn't fit my workflow and I asked for a refund. They offered a lifetime subscription which I declined and they have not returned emails since.
Avoid this company.

Tip for consumers:
No thank you.

Products used:
HitPaw Photo Object Remover

Service
Returns

Date of experience: July 27, 2024

Thumbnail of user stephanies1124
Illinois
3 reviews
5 helpful votes
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December 13th, 2024

I needed to remove a watermark from a video I'd previously created and decided to try their product. Unfortunately, there seems to be a glitch because I uploaded my video and clicked on the edit button but the gears kept turning and NOTHING happened after an hour of waiting. I tried the process two more times before giving up and contacting customer support to ask for a refund. First - they take FOREVER to respond. Second - their stance was immediately defensive and they kept telling me that their product works fine. WEEKS later, after several attempts to get a refund, they are now asking me to send them some kind of log so they can assess the issue. They should have asked me for this when I first wrote and now that so much time has gone by, I do not have access to their product anymore and I'm not about to go through the entire process again. This has been a huge waste of my time, a huge headache, and I would never use a product from a company that a) provides horrible customer support and b) doesn't stand behind their product 100%. A $35 refund should be a no-brainer for a reputable company. These people are awful.

Tip for consumers:
A company that provides zero support and then refuses to offer a refund for a product that doesn't work is a company that shouldn't exist. I feel robbed.

Products used:
Watermark Remover

Service
Value
Returns
Quality

Date of experience: December 13, 2024

Thumbnail of user nathaliestockmans87
Belgium
1 review
2 helpful votes
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July 9th, 2024

It's a great program for editing pictures and removing the background, did not find a better program for what i need, for what i use it more than good enough and not so complex as photoshop or other programs

Service
Value
Shipping
Returns
Quality

Date of experience: July 7, 2024

Thumbnail of user ljaroc2
Illinois
1 review
1 helpful vote
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June 30th, 2024

I purchased the Watermark Remover and it kept leaving a terrible blur where text was suppose to be removed. In addition, the loading time is incredibly long, no reason to be so long to load. I was unsatisfied with the glitch software and the company did not honor their 30 day refund policy as they advertised.

Service
Value
Returns
Quality

Date of experience: June 30, 2024

Thumbnail of user s.golobokov
Australia
1 review
0 helpful votes
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June 27th, 2024

HitPaw Photo AI is an exceptional photo editing tool that uses AI to enhance images effortlessly. Its intuitive interface makes advanced editing accessible to everyone. Features like noise reduction and color correction deliver professional-quality results quickly. A must-have for anyone looking to streamline their photo editing process with powerful, easy-to-use tools.

Value
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Quality

Date of experience: June 27, 2024

Thumbnail of user minoruk1
Japan
1 review
0 helpful votes
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July 2nd, 2024

The conversion was very quick.
Good support.
I took a quick look at how to operate it, and found that thanks to the easy-to-understand interface, I was able to use it without reading any instructions, making it a very easy-to-use piece of software.

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2024

Thumbnail of user s651695093
Singapore
1 review
0 helpful votes
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July 6th, 2024

Easy to use, it has solved many problems with unclear images, and there is also a useful old photo restoration that has helped me achieve good performance in my work.

Date of experience: July 5, 2024

Thumbnail of user barrym738
Ukraine
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

In summary, the HitPaw products, support and services is a constellation of excellence. They have earned my unwavering loyalty, and I'll be recommending them to friends, family, and fellow photo and video enthusiasts.

Service
Value

Date of experience: June 19, 2024

Thumbnail of user robbertseghers
California
1 review
0 helpful votes
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June 24th, 2024

We love hitpaw's products. I'm using them on a daily base and can't really do without them at all. Also we have been in touch with customer service and they fixed our issues fast and fair. 10/10 would reccomend!

Service
Value
Shipping
Returns
Quality

Date of experience: June 24, 2024

Thumbnail of user sinasadri
Texas
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Amazing photo enhancing program! It sharpens, brightens, and upscales images to perfection. User-friendly interface and powerful features make it a must-have tool for photographers and enthusiasts alike.

Date of experience: June 20, 2024

Thumbnail of user fongf1
Hong Kong
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Hitpaw Video Converter is a powerful and versatile tool that simplifies video conversion tasks. With its user-friendly interface and extensive format support, it effortlessly transforms your videos into the desired output, whether it's for sharing on social media, playing on various devices, or archiving. The software's batch processing capabilities and lightning-fast conversion speeds make it a time-saving solution for both casual users and professionals. Hitpaw's impressive features, such as video editing and screen recording, further enhance its functionality, making it a must-have tool for anyone who frequently works with video files. Overall, Hitpaw Video Converter is a reliable and feature-rich application that streamlines your video-related workflows.

Date of experience: June 19, 2024

Thumbnail of user bdplsql
Texas
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I found some pictures on Facebook that had been beautifully restored. I wondered how they achieved that, and the answer was AI. So, I started looking for software to do the same. I tested many AI software options online and installed them on my computer. The best one I found was HitPaw Picture Enhancer; the results were incredibly good. Pictures taken in the 80s using old film cameras were restored to look as if they were taken with the best current cameras. Therefore, I decided to buy the software, and I'm satisfied with my decision.

Service
Value
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Quality

Date of experience: June 17, 2024

Thumbnail of user carlosp828
Uruguay
1 review
0 helpful votes
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July 2nd, 2024

"HitPaw Video Converter is incredibly fast and efficient, making video conversion a breeze. Its user-friendly interface and high-quality output make it a top choice for any video editing needs. Highly recommended for anyone looking for a reliable and powerful video converter!

Service
Value
Shipping
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Quality

Date of experience: June 19, 2024

Thumbnail of user michaelp7128
Germany
1 review
0 helpful votes
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June 18th, 2024

While looking for a tool that would make my work with photos easier, I came across HitPaw a few months ago and subscribed to HitPaw Photo AI. I mainly use photos for product presentations in my online store and for social media.
HitPaw Photo AI is an easy way with impressive results to enhance photos, to remove backgrounds and or objects (these are the functions I use regularly). I am very satisfied and would not want to do without this toolset again.

Products used:
HitPaw Photo AI for Mac

Service
Value
Quality

Date of experience: June 17, 2024

Thumbnail of user koray
Turkey
1 review
0 helpful votes
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July 2nd, 2024

I am a graphic designer working for a museum. Generally the resources came from my customer are very old damaged photos or low quality digital images. After I purchase HitPaw Photo Ai, the game has changed. It's very useful in repairing or coloring old photos. It gives great results on faces. Besides that I tried the app on very complex abstract images and get very good results.
I have purchased the app for lifetime on 1PC. When I buy a new PC to change the old one, I understand that the 'lifetime' doesn't mean my lifetime. It means my computers lifetime. Who uses 1 pc for a lifetime? So every time I change my computer (Not a second pc, a new pc), I have to purchase this program again. Because its a great and useful app.

Service
Value
Quality

Date of experience: June 14, 2024

Thumbnail of user pycckumt
California
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Had to contact their customer support regarding switching the application to my new computer and they were great. Helped me out even when they didn't have to

Service
Value
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Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user sandomari20
Japan
1 review
0 helpful votes
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June 2nd, 2024

Old, over-resolution, low-resolution videos will be reborn with clarity.
It is also easy to operate.
Support is quick to respond to any questions you may have, making it a highly recommended software.

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2024

Thumbnail of user eg9532941
Brazil
1 review
0 helpful votes
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June 26th, 2024

It's a very good AI tool for begginers and pros. You're able to make great arts for your project with the tools they have! Excellent job and keep up with the great work.

Date of experience: June 26, 2024

Thumbnail of user smsmenegardo
Italy
1 review
0 helpful votes
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June 14th, 2024

I bought 2 programs and they worked perfectly on my pc, very easy to use. Technical assistance friendly and replies in a short time. I'm completed satisfied.

Service
Value
Shipping
Quality

Date of experience: June 14, 2024

Thumbnail of user daylemarcelpedro
South Africa
1 review
0 helpful votes
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June 29th, 2024

I have been using HitPAW for 2 years now, and I can honestly say I have only had a great experience thus far💪🏽 it has great functionality and just works!

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2024

Thumbnail of user hanss170
Switzerland
1 review
3 helpful votes
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July 9th, 2024

I'm was not able to to cancel anymore my Abo.
With help of support my problem was solved in short time. Thank you!
-
—-//—///////////

Date of experience: July 9, 2024

Thumbnail of user michaela5702
New Jersey
1 review
0 helpful votes
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May 30th, 2024

I have used HitPaw for over a year mostly for Spotify downloads. It is awesome to get the playlists that my customers have requested to play at their events and having them on my hard drive is key in case of wifi issues. 5 stars!

Service
Value
Shipping
Returns
Quality

Date of experience: May 30, 2024

Thumbnail of user sanuich
Ukraine
1 review
0 helpful votes
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October 9th, 2023

The program works. No more no less. But it is too... greedy 20$/month for 1 PC
And it's not obvious when you buy it.
20$/month is too much even without PC number limitations.
The support team proposed to reinstall OS! Could you imagine this?

Service
Value
Shipping
Returns
Quality

Date of experience: September 20, 2023

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Thumbnail of user joshuah998
Joshua H.
Typically does not respond to reviews

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