H&M

I am beyond disappointed with H&M. I placed my first-ever order, and it's been a nightmare from start to finish. The order was processed, then got lost with the courier (An Post), and I never received it. I've contacted H&M customer service multiple times, and each time I was fobbed off with different delivery dates. They promised the package would arrive within six to eight working days, but that deadline has come and gone. Instead of resolving the issue, they just keep pushing the delivery date further back.

Their customer service is awful—there's no accountability, and no one seems to care. I even spoke to a supervisor, and she just kept repeating the same script over and over. They refuse to take responsibility for their own mistakes. I'm extremely dissatisfied and frustrated.

This was my first and last order from H&M. I will NEVER order from them again, and I'm warning everyone: do not purchase from H&M. They are a terrible company to deal with, and their customer service is useless. To make matters worse, I'm still waiting for my package and have no idea if I'll even get a refund. It's as if my money is gone for good. Stay away from H&M!

I recently placed an order from H&M and discovered they don't do returns or exchanges! That's just ridiculous. I've always loved H&M clothes and never realized this was their policy. So disappointed! Nice clothes, but you really need to rethink your return policy.

I phoned H&M and they cited their online return policy: "Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value." I went to the shortly thereafter at W. Hartford store and "MILK" refused to honor this stated and posted policy, became angry at my request, and was extremely rude, even refusing to return my shopping bag. He told me to leave, with no help, and threw my clothes at me.

Went to Victoria square in Belfast to return my daughter's coat as lining had came away from coat. Was told they wouldn't exchange as it had been worn and if I wanted one to buy another. The man, Terry was very unhygienic and his nails where black with dirt and I told him to stop handling the coat as he wouldn't change it. As I left the store he shouted for me to wash my mouth out and not come back. Very embarrassing situation in front off a shop full of customers. Went to another H&M in Belfast and the staff where amazing, changing the faulty coat and giving me a gift card. Terrible experience and will never ever shop in H&M again.

I really like the corduroy jackets and flannel shirts from the new collections. Those items are timeless classics just like jeans.
Seems like they will always be in fashion.
It's also great that I don't have to spend a lot of my money on such quality clothing.

Manager at 7244 East Chase shopping center in Montgomery al.lied about their return policy she said if the tag is removed they can not accept the items regardless of the condition or weather you have a receipt.does policy return on did not state that at all when I ask her about it she simply refused to take my purchase.very rude while stating that as well I will never shop at that store again!

I will not order from H&M again! Please be weary when doing so!
I recently placed an order that was $222.16.
It declined my order for whatever reason twice then accepted when I checked out with PayPal.
I was charged THREE TIMES! Charged for failed orders! Nearly $700 due to a system failure. Customer service claims they can do nothing other than I have to wait 3-5 business days for the funds to go back into my account.
This has really screwed me over & I can only imagine who else it will/has impacted negatively.
I have children to feed, bills to pay. I do not have time or the funds to pay a temporary extra $500. It's so disappointing.

I like the way they compile collections for certain seasons taking into account modern fashion trends.
From my point of view, it's awesome. However, at the same time, it's very difficult to choose my size, cause it's always out of stock, whenever I enter the website, no clothes is available for me. In rare cases, I manage to snatch some fashionable attire, but this doesn't happen frequently.

Oh, I absolutely adore the H&M dress! It's definitely a showstopper with its gorgeous design and beautiful fabric. However, my only concern would be the sizing. While it's lovely, it does run a tad large, so I'd recommend sizing down. But don't let that discourage you from adding it to your wardrobe. Once you find the right fit, you'll feel like a fashion icon in this stunning piece. Overall, I highly recommend this dress - it's a must-have for any fashion-forward ensemble!

My daughter was trying some pants in the dressing room. 2 Man went in after her to try clothes as well I don't like the fact that no doors just curtains this is a safety issue, no employees in the dressing room watching who goes in. Why do you have a dressing room for man and woman together and no security door to protect them.

Shockingly poor selection of plus sized clothing. Bearing in mind, this is based on what I could find on the website, in store is probably far worse considering they never stock everything that is available online.
For each section I viewed, the "standard" sizing offered AT LEAST 10 times as many options as the "plus" sized section. For example, there are a total of 1065 dresses on offer standard sized section. The plus size section? A paltry 69. Plus sized items also appear to be priced much higher than their standard sized counterparts. It's 2023, you'd think a global company as huge as this would be more accommodating. On top of that, sizing is wildly inconsistent, making ordering online (especially if you're plus sized) a difficult and almost hostile experience. I used to love shopping at H&M, but as I've gotten older, gained some weight and now fit in to their plus sized category, it is an entirely miserable shopping experience. Do better H&M.

I accidentally placed an order and sent an email requesting a refund only 20 minutes later. They finally got back to me 2 days later telling me they wouldn't be refunding me and that the nature of my request was because of a "wrong address", which was not true I didn't mention a wrong address once. Just shows how much they pay attention to their emails...will never purchase from them again

Their Customer Service is Terrible and they won't help you with any problem, they just keep reading off a script like a robot. My problem has been ongoing for months without any resolution from H&M, they don't care! Buyer Beware if you make an online purchase in 2023!

Terrible customer service, no solutions, constantly gave the run around and they're hard to understand. Package was incomplete, I told them what I received he proceeds to lie and say that the status of the 2nd package states in transit, when it says delivered. Very frustrated.

2nd time ordering in 2023, the first time I was charged 7 times for an order that was not processed and told they could not refund because they could not find the account.

H&M used to be a respected and reliable brand, not anymore You should NEVER shop there.

The quality of clothes here is appropriate. You know, when you need some denim jackets, jeans or other stuff, you can easily attend any affiliate of this company and buy whatever you want.
You won't be disappointed about the apparel quality, however, it's not a top segment.
Still, this company continues to be irreplaceable for me in case I need to fill up by wardrobe.

I'm completely shocked by H&M's customer service. I returned 4 items and they have only refunded me 3 items. All 4 items were in the same parcel so either them have made an error or they are being dishonest. Either way I am left feeling extremely shocked and I feel very disappointed. It has put me off shopping online.

Unfortunately will not be able to shop here nor recommend. The WORST customer service. Ordered early in December to ensure Christmas deliver. Order indicated all items shipped. Received today with no pants. They told me to reorder? Rather than shipping the missing item. Christmas gift obviously ruined. :( will not shop here again. Very rude unconcerned customer service reps.

I recently bought my kids their back to school clothes at H&M, as I always do. The store was very busy and I can totally understand why the check out lady was overwhelmed. When I got home (an hour and a halfs drive from the nearest H&M) i realized the tags were still on a few of the multi packs i bought. So, naturally I emailed. At first i got a great response and was told they completely understand why cant just drive to return as i live too far away. They put me in touch with the back office to organize the refund. Then started the very long thread of emails. I had to keep sending photos of the tags then the receipt, then the price, tags, then they needed the wash label from inside the clothes and then they asked me to send more photos of the tags and so on. It is still not resolved and it looks like after 3 weeks it might never be. I am so disappointed.

On October 28, I made an in-store purchase at H&M for $86.56 with my credit card and the company charged me twice. I sent them an email and filed a dispute with my credit card company. They initially returned my extra charge but later took it away even though I provided proof of the overcharge, and it became such a irritating and waste of time to keep pursuing it that I had to let it go. To my surprise, I discovered others who had the same issue with H&M. I will never buy from H&M again.

Actually it doesn't even deserve 1 star regarding its bad services. As I haven't received my order so I am contacting the customer care and they tell me that you need to contact the delivery agent as there is no issue from our side. They say that they have sent mail to the delivery agent couple of times regarding this. The problem is not resolved from their end then they are suggesting me to connect with the delivery agent however I don't get any response from the same. I am very dissatisfied with their services.

The status of my products still stucked in same address, great mistake ordering from this site.It sucks. Still waiting for refund.F. The two products quality of a t -shirt and basic leggings were a total crap.Tee got discoloured -colour doesn't match, quality too cheap - basic leggings- defect on thigh it was torn. Am too done.Never again in another life ordering from this site. Period.****

They tried to scam me! I ordered 4 things from them, and I never received a box. I called to get a refund, and after some back and forth I was told my refund was being processed and I would receive an email confirmation in around 10 minutes. I did not get an email, so I called back the next day and tried again to get a refund. I spoke with the most rude, angry, mocking, and unhelpful person I have ever had the displeasure of dealing with. He called himself Alvin. When he would not give confirmation of a refund and I asked to speak with someone else, I was placed on hold for 35 minutes. I waited, of course, especially because this order was supposed to be a gift and now I just wanted the money to go elsewhere. Eventually, I was told word for word the same thing by the supervisor as I was told by Alvin. I initiated a charge back dispute with my bank, and then the next day received an email saying I was to be refunded. Never buy anything from H&M, ever!

I when to Essence Festival in New Orleans, Louisiana. And when to H&M for some shopping. Great sales by the way! But when I went to check out the sale person ask would I like to purchase a bag for $.10 to put my items in? I said excuse me? She said yes ma'am as of June 15? H&M stated changing TEN cents to put your purchase in. What are our taxes paying for? And why is the price that we are paying for clothes is not covering the price of a bag to put your purchase of your items?