HockeyMonkey

Don't buy from HM. They are scammers with the shipping. Promise two day and charge an extra $40 but then say that ground shipping would have been faster and then says too bad fella bc you the customer are the fool. Ok, you win HM

I returned a brand new pair of hockey pants with the tags on that had only been tried on 1 time. Hockey Monkey sent them back to me and said they smelled and had stains with obvious signs of wear. They were stored in the original packaging and had 0 stains. They do not stand behind their 365 day return policy that they advertise. Will NOT be doing business with them ever again! Picture of the invisible stains. As for the smell, I guess it must smell like plastic. Whoever thinks these look used has never played hockey.

I recently purchased protective shirt from hockey monkey and received the wrong size. I have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. I have called them, emailed them, and contacted them through Facebook... with no response. Do yourself a favor and buy from a more trustworthy company.

As other reviewers have mentioned HockeyMonkey is fine as long as you're buying from them. They have generally good products and decent (though not exceptional) prices. Just hope you never have to deal with their "customer service" folks. Their return process is a joke. They mis-described a product on their website, took no responsibility for the obvious issue, then didn't cover return shipping and only provided a store credit. I haven't had an online shopping experience that bad since the early e-commerce days -- and 15 years ago companies had an excuse. HM doesn't -- take your business somewhere else.

Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)

Hockey monkey has the 35% black Friday deal going on, on all clearance items. I tried to order a new cage for my helmet, entered the code that THEY have listed on THEIR site, and tells me the code is invalid (even though it says in green letters just below the add to cart button that it's available for said discount).

Called them, and they said it was and error to be listed, but no one has taken it off yet, or changed anything about it. Looked at their sales agreement, and no where on there says that items can be changed at any time. So basically piss off!

Won't shop there again, and would suggest no one else take the chance!

Have screen shots of everything too incase they try changing things after the chewing I gave..

As noted in other reviews, customer service needs improvement. Cheap prices but just try and find out when your order will ship. I made a $500 order on Sunday and on Thursday it still didn't ship. I have 3 hockey players in my family & bought most of our stuff with the Bad Monkey with the same problem. No more business from this family.

I've bought from these guys many times now. Well worth it. Much cheaper than anything that we have available in Australia.
Customer service is great - Sommer sorted all of my queries and added in my last minute extras.
The only thing that annoys me about this site is the distribution restrictions on some brands but I'm not sure that it's so much a fault of hockeymonkey's but rather the actual brand owners. I had a custom jersey made (not the authentic one just the replica) and it turned out great. It's obviously got a different feel to it than the authentic ones but it's less than half of the price which is nice.

Absolutely the worst customer service. I was first on hold for 28 minutes to figure out where my package was seeing how it has been "processing" for 4 days now. Drew's excuse was they are under a system update to make things better... so I ask to cancel my order and his response was "we are not shutting down our warehouse to track down your item" also I can't give you an answer as to when you are getting your package... never will I be ordering from you again

I ordered custom jerseys from this site 6 weeks away from a tournament and didn't receive them on time. The shipping was very expensive and very poor customer service and the fact you can't actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.

Terrible customer service, a return process from the stone age and poor terms and conditions. Bought an item on sale, needed to return it, but was told since it was on sale they could only issue an in store credit. Customer service rep, who for his livelihood I will keep him nameless, was rude and only would repeatedly say "when you hit the submit order button, you are agreeing to our terms and conditions." Was a completely canned response, because I am sure others have complained about this. Plus you need to call to get a return number and follow their process to a T or risk getting no refund/store credit. Will never buy from again. Terrible terms and conditions, customer service and return process for an online merchant.

Horrible customer service and defective products. My sons sweatshirt came with a defect in the lettering and a hole. They will not exchange or refund. Told me they would give me 25% off another one, but that's all they could do. I left a message for a supervisor and never got s call back for over a week. Thanks Hockey Monkey for the awesome sweatshirt that my son is now stuck with, with a home in it! We'll be sure to tell everyone where we got it. Scammers!

Bought some hockey pants from the site and upon receipt the pants were flawed (front pad was defective... padding and shell were completely separated in one and coming apart in two others). Had to pay for the return (otherwise go through a complex return process)... and when I eventually got the refund, they did not reimburse my initial shipping since they said the products were in good shape. So, I'm out both shipping costs and got nothing.

I feel bad for the people who ended up buying my returned product. Obviously the quality control at HockeyMonkey is not good.

So... I will not buy anything from them again... and I will be telling everyone I know to never buy from them, too. STAY AWAY!

Prices are competitive and shipping is usually free if you spend over a certain amount, but if you need to make a return, you'll wish you had shopped somewhere else. You can't return items to your local Hockey Monkey store. Items must be shipped back to California at the customer's expense. And the store credit you receive for returns must be used online rather than in one of their retail stores. They don't take responsibility for items that are misrepresented on their website, they claim misrepresentations are the manufacturer's fault.

This is by far the worst e-commerce site ever. I am not sure why they spend money hiring these so-called "customer service representatives" when they are simply unhelpful.

The only sin I committed is buying an item that doesn't fit me. Just because I do not have the original packaging, they are giving me the sage advice of selling the helmet on ebay. I believe the exact words are "Have you heard of Ebay? You can try to sell your item there." Unbelievable.

Ordered a set of goalie gloves. They sent me 2 gloves? Then they tell me they dont have the blocker after my son had the glove for a week. Drew is the worst to deal with. Poor customer service. Would not offer any compensation for their error and non apologetic. This is a small outfit that is very poorly run. Save your troubles.

If you ever have to change anything on your order you will regret it. This company is the reason that Amazon is putting other companies out of business. Customer service was not helpful at all. They charged me for my items and then held me hostage not shipping them. I offered several alternatives to get them to ship me the items though they refused to send anything or cancel my order. Look elsewhere.

Hockey Monkey is a joke! My son got a certificate for $20 for being named to a all-star team at a national Tournament and the the credit can't be used towards shipping ($7.99) and to top it off no other promotional discounts can be used! So his $20 award is really a $7 award. If you wanted to buy a $100 Stick and they were offering 25% off for Labor Day you are better off just burning the award certificate and taking the promo. Way to screw kids out of there awards, or should I say there parents out of there hard eared money.
Shame on you Hockey Monkey

Sure the initial price was great... until item didn't fit properly. Trying to return something to hockey monkey is SO FRUSTRATING. It would be easier to take your wrong size or broken item and sell it locally than to return it to hockeymonkey in attempt to get a refund. Will not shop with hockeymonkey again and will tell my friends not to either. If they start putting more effort into customer service in the future, maybe I would be swayed back.

Ordered a CCM helmet which was too big for me. I sent it back straight away in the original box including all the paperwork and stickers. The box was slightly damaged from shipping, which I told customer service about on the phone. Then I received an email saying they refused my return, without giving any details about what could have been wrong. I called them again and they were saying that the return was refused, because they can't resell a damaged box.

They sent me wrong sticks, much cheaper that I bought. Totally useless!
Fighting to get help from them, but nobody got back for two months!
I was a good customer for a years, but now will move to somebody else...

Brian and Johnny were the best! They helped our son pick out a stick and fit him properly for skates. No pressure on either purchase. It was our intention to buy a stick. The Skates were something we were just thinking about. Johnny asked if we needed assistance. So he properly fit him by checking his true skate size and due to wide width our son tried on new skates. We were so happy we ended up buying them. Thank you guys.
The rest of the staff is very friendly to (the ones we spoke with anyhow)

Do not believe any promises HockeyMonkey makes unless you get them in writing. I bought several items to evaluate in my living room, with the express verbal promise that all would be returnable for refund. It's my fault for not noticing the 15% restocking fee, but they misrepresented some items' returnability. After I received my order, their Customer Service supervisor reversed her service rep's repeated prior assurance that a clearance item they substituted for my most expensive ordered item was returnable expressly because it was a substitution. My detailed notes on the time and content of that assurance phone call failed to persuade the supervisor to honor the rep's promise. I'm through with HockeyMonkey other than filing a charge dispute through VISA. The amount is not worth small claims court even though it ended up effectively tripling the cost of the items I kept. (The fact that Amazon does not use HockeyMonkey as a source should have been a red flag.)

And, of course, the e-mail spam has started within hours.

Bad Monkey. BAD Monkey!