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on 12/18/15I am in the same boat, and cannot get any response from hoverboard360. I've filed a complaint with the NY Better Business Bureau. I'd ask that you all do the same at: http://www.newyork.bbb.org/
Got it, filled it out, sent pictures like they asked and then didn't hear from them again. Just file a dispute with your credit card company/bank don't wait.