Here’s what consumers have asked with answers from Ifax staff and previous consumers.
The free trial is a Scam. Seey review. They charged me for an entire year, $178! I tried the product for one week it didn't work and I tried to cancel. I'm furious. They know this, they can see this in their records and they still charged me, and I cannot recoup my money.
You can only contact them by email, and despite having issues with being charged when I never fully signed up, I get the same generic response.