iLookGlasses Questions & Answers

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Here’s what consumers have asked with answers from iLookGlasses staff and previous consumers.

4 questions answered

25% answered in 1 day

Question:

I want to know how to send a copy of my original prescription I want to know how to send a copy of my original prescription

Answer:

You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca

By Zoey D., on 11/4/24

Question:

How do i retrieve my favorites How do i retrieve my favorites

Answer:

If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist

By Zoey D., over a year old

Question:

I have a good used frame. if i send it with prescription,will you fit lenses - progressive, multifocal, scratch resistant,blue light filter? cost less I have a good used frame. if i send it with prescription,will you fit lenses - progressive, multifocal, scratch resistant,blue light filter? cost less

Answer:

We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.

By Zoey D., over a year old

Question:

Do the glasses always come with a cas? Do the glasses always come with a cas?

Answer:

Yes, our glasses always come with a hard case and a cleaning cloth.

By Zoey D., over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

iLookGlasses Questions & Answers

I want to know how to send a copy of my original prescription I want to know how to send a copy of my original prescription

How do i retrieve my favorites How do i retrieve my favorites

Do the glasses always come with a cas? Do the glasses always come with a cas?

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