• iLuvFabrix

iLuvFabrix

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Overview

iLuvFabrix has a rating of 4.6 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLuvFabrix most frequently mention customer service, high end, and several times. iLuvFabrix ranks 4th among Fabric sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Quality
    7
10
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How would you rate iLuvFabrix?
Top Positive Review

“I'd do it again”

J F.
12/12/16

I inherited a wing chair that had memories. ILuvFabrix had a sale on a mohair that was still wildly out of my price range. After talking with several professionals in addition to the people at iLuvFabrix, I was convinced to get it to cover the family heirloom ("the durability, quality and unparalleled look with mohair"} The upholsterer and the furniture restorer raved over the quality, and the chair will be a show stopper for at least a few more generations of my family. I'd do it again.

Top Critical Review

“SOOOO disappointing”

Connie S.
8/1/16

I had purchased from them in the past but things have changed. Card was charged, fabrics did not ship, multiple phone calls and emails with no response to deal with the issue Months of this have passed and still nothing! I am out over $600 and it looks like there is no remedy. Their prices are so over inflated--I found a similar fabric for less than half of their price (which was supposedly 80% off retail). I am disappointed and saddened that they have hit my "scam" list. Buyer beware!

Reviews (80)

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customer service (20)
Thumbnail of user jf95
New York
1 review
4 helpful votes
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December 12th, 2016

I inherited a wing chair that had memories. ILuvFabrix had a sale on a mohair that was still wildly out of my price range. After talking with several professionals in addition to the people at iLuvFabrix, I was convinced to get it to cover the family heirloom ("the durability, quality and unparalleled look with mohair"} The upholsterer and the furniture restorer raved over the quality, and the chair will be a show stopper for at least a few more generations of my family. I'd do it again.

Service
Value
Shipping
Quality
Thumbnail of user connies84
New Mexico
1 review
3 helpful votes
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August 1st, 2016

I had purchased from them in the past but things have changed. Card was charged, fabrics did not ship, multiple phone calls and emails with no response to deal with the issue Months of this have passed and still nothing! I am out over $600 and it looks like there is no remedy. Their prices are so over inflated--I found a similar fabric for less than half of their price (which was supposedly 80% off retail). I am disappointed and saddened that they have hit my "scam" list. Buyer beware!

Thumbnail of user liza133
Wisconsin
1 review
1 helpful vote
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May 12th, 2020

I have ordered from Michelle often through the years. I always receive fabric that otherwise would be well beyond my means, as a free lance artist. Because of this company, I have been able to fill my home with really gorgeous upholstery and I am very grateful. Orders fulfilled in a timely manner too.

Thumbnail of user melanieb236
New Jersey
1 review
2 helpful votes
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February 14th, 2020

Michelle of iluvfabrix is amazing! She is a consummate professional who was able to effortlessly put together an order not only of the most beautiful and coordinating fabrics but those most appropriate for my specific project.

Thumbnail of user kimberlym415
Texas
1 review
0 helpful votes
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July 21st, 2019

Michelle helped me pick out a great fabric I needed after deciding I need to redo a couple things around the house! It was on sale and my tracking says it'll be here with in the week! I certainly recommend, great customer service. Thank you!

Thumbnail of user amyp41
New York
2 reviews
5 helpful votes
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May 15th, 2015

I've had the opportunity to work with Michelle and her professional staff several times
Over a span of 7 years. Each experience has provided me with beautiful results. Michelle's eye for color and design competes with any NYC decorator. The site has an amazing amount of quality fabrics to choose from. ILuvFabrix is an incredible resource!

Thumbnail of user elizabethr128
Colorado
1 review
2 helpful votes
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June 29th, 2017

Michelle was very helpful in helping me choose a fabric for my sofa. I emailed her regarding my recently redone living room and what she believed would work best. It looks absolutely stunning! The best part was how high quality the fabrics were for such a great price!

Thumbnail of user lesleyk24
Texas
1 review
0 helpful votes
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December 16th, 2019

Thank you once again for your excellent product and considerate follow up service. I can only say that your use of superlatives in descriptions is never misplaced and in this case as fully justified as always.
As an extremely satisfied return customer, I would like to say how much I appreciate all aspects of your company and how much I enjoy the obvious dedication shown, both in the enthusiasm with which your fabrics are presented and in the personal attention provided to your clients.
I hope to enjoy many more opportunities to browse your website and discover your original, top quality fabric choices.
Overall, thank you for spoiling us!
I wish you your well deserved future success!

Thumbnail of user suzannea6
New York
1 review
4 helpful votes
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February 4th, 2015

Recently, I have had the pleasure of ordering from the above-named site. The fabric that this company has is top notch and I am very excited about receiving my orders to start my window projects. The service from all representatives from this company was outstanding. One fabric that I ordered was velvet and I received an email after placing my order informing me that this particular fabric should be on a roll for obvious reasons (which I did not think of at the time I placed my order). I rate this company as exceptional and know I will continue to do business with them in the future. Emails are answered immediately. Thank you again.

Thumbnail of user patriciac30
Arizona
1 review
3 helpful votes
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August 8th, 2013

Did I find the fabric I wanted? Nope. Would I return to the website to look for more fabrics? Certainly. Michelle, their resident designer worked tirelessly to help me find the right fabric and still is working with me. Did I see a lot of wonderful fabrics? You bet! It's just unfortunate that so far they haven't worked for me. While I've had a positive experience w/every on-line fabric store I've encountered, none gave me the really exceptional service I got from Michelle. I feel I made a good friend.

Thumbnail of user mollyc24
Texas
1 review
5 helpful votes
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October 28th, 2016

I have shopped with iluvfabrix several times, each time ordering fabrics for clients that I know well from them for less than the wholesale price that I pay normally

Their fabrics have proven to be 1st quality and the delivery has been prompt.

Anytime i have asked questions, they have been promptly answered.
My experiences have all been wonderful and I do not hesitate to recommend them.
They are a great resource.

Thumbnail of user tm35
California
1 review
4 helpful votes
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August 7th, 2013

Very very bad ecompany, order was based on a verbal guarantee that I would receive the items within 10 days in order to meet a design deadline, it took over 4 mo's to arrive and included missing items, stained items and wrong colors. Company has refused to help and won't return calls to resolve issue which has been going on for over 8 months now. They use the clause on their website that states all sales are final as way to avoid making their customers happy, even though they breached the contract. Employees mentioned that the owners are very shady and that the way they conduct business is very bad. When I asked for help to resolve the issue, the purported owners initially said I was due a full refund but changed their minds and instead began using scathing language and name calling rather than conducting themselves in a professional manner. They operate out of a storage facility - beware.

Thumbnail of user lannyt5
Michelle T. – iLuvFabrix Rep

This is absolute nonsense. Always 2 sides to a story. Customer bought fabric, kept it for OVER a year, then decided she wanted to return it. We offered to take the fabric back and give her a store credit, but she just thought she can buy fabric and return it more than a year later after it was cut for her, shipped to her for free, and kept for over a year. Then she did a chargeback... got half her money back, but kept the fabric... never returned it. So she paid half of what the price should have been because she got half her money back, but didnt do the honorable thing and return the fabric for which she got her money back. I think the whole thing was a big fat scam on her part. She probably used the fabric as soon as she got it to make drapes, upholstery, who knows what else... but this little scam probably worked for her before so she pulled it on us, trying to get goods for free. It takes all types. But this lady is a bonafide crook.

Thumbnail of user susanneh49
Arizona
1 review
3 helpful votes
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November 3rd, 2020

I Luv Fabrix is not a legitimate business. On June 5,2020, my son ordered, and paid for, 40 yards of fabric. It was "lost" in transit and never arrived. On September 10, he requested a refund. Today is November 3, nearly five months after the original order, and the refund has not yet been processed. We have begun the Small Claims Court process.

Thumbnail of user theas2
Australia
1 review
4 helpful votes
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August 21st, 2013

I have made a couple of purchases from Australia through Iluvfabrix. The first purchase went extremely smoothly, the shipment arrived quickly and in good condition, and I was extremely happy with the fabrics (tricky when choosing online). My second purchase hit a few snags, mostly my fault due to changes to the order. After contacting Michelle Tennen my order was tracked down, problems rectified and the shipment on its way by priority post. I was most thankful as it can be difficult making significant purchases when you are so far away. Michelle certainly gives me confidence to continue shopping with Iluvfabrix.

Thumbnail of user christineg33
Texas
1 review
5 helpful votes
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June 13th, 2015

I've been sewing for 50 years and everything I need is right here - home, RV and crafts. The quality is superb, always the quantity that I need and the service makes me feel I am the only customer being tended to. Shipping is prompt and merchandise arrives in perfect condition. What a lucky city to have such a reliable resource for fabric.

Thumbnail of user nannetter
Florida
1 review
5 helpful votes
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November 7th, 2016

I have ordered fabric from ILuvFabrix for years and have never been disappointed. The company even shipped my order to a military mailing address when I was stationed overseas. I have been completely satisfied with each purchase.

Thumbnail of user jenniferd13
Virginia
1 review
1 helpful vote
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February 27th, 2013

Have purchased three times from them. Once for high end velvet for a sofa and twice for yummy faux fur throws. Every time I found them to be very responsive, accurate, helpful, and very competitively priced. I am in the process of purchasing from them again and highly recommend them to anyone wishing for the finer things in life at a great price.
Jenny

Thumbnail of user sarahh57
Texas
1 review
2 helpful votes
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June 18th, 2013

I have ordered from this company several times and have had nothing but amazing experiences. Michelle, the company's interior design expert, helped me plan out my new living room, and I could not be happier with the results! Amazing service and amazing company. Would recommend a thousand times over.

Thumbnail of user dalec75
Pennsylvania
2 reviews
3 helpful votes
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May 13th, 2018

We have been searching for napoleanic fabric for two years. Tryed several decorators and sites to no avail. Found perfect fabric at iLuvFabrix. Beautiful material! See before and after picture of chair.

Service
Value
Shipping
Quality
Thumbnail of user barbaras76
Texas
1 review
6 helpful votes
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June 13th, 2015

Have dealt with them for years and have never been disappointed. They are so helpful, bending over backwards to help if I ever have a problem There have been practically
Been no problems, but they are always ready and willing to help. I wish all of my vendors were half as nice! Michelle is especially nice and boy does she know her fabrics. She even travels abroad to visit the Mills. I know you will love dealing with her and her extremely helpful assistants, Her fabrics are Gorgeous, her service extraordinary! I <3 Fabrix

Thumbnail of user sethe76
Texas
1 review
1 helpful vote
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February 4th, 2023

I've ordered from ILuvFabrix in the past and the experience has always been fantastic, from start to finish. Michelle was exceptional to work with! The fabric I received is beyond what I expected. Highly recommend them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissae500
Oregon
1 review
1 helpful vote
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April 22nd, 2021

ILuvFabrix is a great place to shop for high end, luxurious fabrics. The ordering process as easy, the shipment showed up quickly and the fabric was even more wonderful than I expected! Next time I need some great fabric, iLuvFabrix is the first place I will look!

Service
Value
Shipping
Quality
Thumbnail of user lynni17
New York
2 reviews
8 helpful votes
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August 5th, 2016

I've ordered from ILUVFABRIX several times and have found their fabrics
To be exceptional. A few months ago I ordered some velvet fabric which
After a reasonable amount of time did not arrive. I contacted Michelle and
She responded immediately. She offered to send replacement fabric and
Filed a claim with the shipper to locate the original package. My replacement
Fabric arrived and she even included more yardage than what I originally ordered.
Every time I contacted her via email for a status, Michelle responded quickly.
I am very pleased with their gorgeous fabrics and prompt customer service.

Thumbnail of user marya877
Texas
2 reviews
10 helpful votes
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February 19th, 2018

What a delight this store is... located in a warehouse with more fabric then you have ever seen... beautiful fabric... not what you usually find in this city... or most cities of this size. I love fabric and could spend hours in this place... as a matter of fact I have.
Michelle knows her stuff and is more than willing to help... LOVE IT... may have to stop in again this week!

Tip for consumers:
Go ready to explore...comfortable shoes!

Service
Value
Quality
Thumbnail of user barbaram27
Georgia
2 reviews
4 helpful votes
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August 12th, 2013

I have bought from this site for our Palm Beach home and our Connecticut home. Michelle is amazing, awesome and extraordinary. This is a must source for fabric. When you want the Rolls Royce in fabric quaility but pay a much affordable discounted price. The is a highly recommended site. You can not go wrong. Customer satisfaction is their priority. Dedication! Thanks so much for being such a class act.

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From the business

We have been selling High End Designer Fabric for over 30 years and, during that time, have developed very close relationships with most of the best Fabric Mills in the World. We are thus able to provide our customers with the "Best of the Best" fabric at way below wholesale prices. Every single yard of fabric we sell, if shown as coming from a particular manufacturer, is guaranteed to be absolutely authentic, and we do not EVER sell seconds. All the fabric we sell is "direct from the mill" absolutely first class, brand new.

Business History

Michelle is our designer and has graduated from a number of multi year, prestigious design schools. Unlike others who call themselves designers because they have picked out some fabric in years gone by, Michelle is the real deal. She will help you choose fabric for a pillow, right on up to a decorating every room of an Estate. She works from pictures sent to her, phone calls describing the "look" the customer wants up to traveling to the site and providing her decorating expertise on site.

Company Representative

Thumbnail of user lannyt5
Michelle T.
Chief Designer

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