I can only assume by the date of the previous answers that iMyfone has undergone some changes to their customer support. My experience does not at all align with the reviews of others. Recognizing a time zone difference, I sent a request for assistance with my issue and in less than 12 hours I received the first response. It was helpful and productive in narrowing in on the source of my issue. Each exchange of email was met this way. When we finally determined that my particular issue was hardware related (my initial thought before even buying the software), the person helping me, " Echo Z", went ahead and cancelled the auto-renewal and then issued a full refund via PayPal. I wish the software could have been my solution but that isn't iMyfone's fault that it was the iPad's hardware that had failed. I don't know if I was just blessed with a one-in-a-million interaction with them or this is their new, 2021 modus operandi. All I can say is that my experience was very positive - a lot better than most with this sort of thing.

Horrible. They just ignore you and hope you go away and keep giving them money for a product that does not work.

If you're trying to purchase real easy. If you need help or a refund... impossible.

They will contact you every two business days. But will give you the runaround on why they will not give you a refund. Waste of time.

Sent mail to their support email alias, no response yet

They never responded to any of my requests for help

It is unresponsive! They just refuse to refund!
There is no actual customer service or support it is the company scamming support group if you will!

It easy to get a response within a few days. But you won't get much help