• iMyFone

iMyFone

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Overview

iMyFone has a rating of 4.2 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMyFone most frequently mention customer service, support team, and full refund. iMyFone ranks 2nd among Data Backup sites.

  • Service
    80
  • Value
    77
  • Shipping
    51
  • Returns
    70
  • Quality
    76
Positive reviews (last 12 months): 90%
Positive
9
Neutral
1
Negative
0
38
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How would you rate iMyFone?
Top Positive Review

“Trustworthy company”

Allen R.
11/4/24

I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.

Top Critical Review

“What's up transfer data from Andriod to Iphone”

Chirag j.
7/15/22

I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.

Reviews (372)

Rating

Timeframe

Other

Reviews that mention popular keywords

echo zhou (14) support team (18) customer service (97)
Thumbnail of user allenr529
Illinois
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

I tried to use the software to retrieve my iPhone data to no avail, but it may have been because I inadvertently bricked the phone while trying to update it through Apple. The owners of this software upheld their promise to refund my money if I was not satisfied, so I thanked them for that and appreciate their earnestness as an honorable company.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Allen R,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
IMyFone Support Team

Thumbnail of user gabrielm741
Minnesota
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

I purchased the license to crack a zip file password. I wasn't successful with the application, and customer services suggested I send them to file and do it themselves. They couldn't make it thus we agreed on a full refund of the money. Even though the goal of the purchase was not achieved, their customer service (particularly Echo Zhou) was extraordinary and very friendly. If I ever need to crack another password, I will try with them again.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Gabriel M.
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user abdallahe16
Egypt
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Would like to thanks support team especially Echo Zhou

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Abdallah E,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
IMyFone Support Team

Thumbnail of user seungeuny
KR
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

내용과 관련해서 가능성을 기대했지만 개발이 다시 잘 되어서 기록이 복원이 되길 기대합니다./
담당자와의 상담은 친절하고
좋았습니다.

디지털 포렌식으로 다른 분들은 삭제된 사진을 복원하시는 것 같더라구요.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Seungeun Y.
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
IMyFone Support Team

Thumbnail of user chiragj3
New Jersey
2 reviews
11 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

I Subscribe to what's an app transfer from Android to iPhone 13 pro max which is not working. They are saying compatibility issues. Which does not mention on any where. If something goes wrong there is no way to identify it. It looks like a fraud. Please be aware before you buy this product.

Tip for consumers:
Please don't buy this product. This is fraud.

Products used:
iTransfor for What's App

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Chirag,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
IMyFone Support Team

Thumbnail of user yezs
AE
1 review
0 helpful votes
  • Send Message
September 20th, 2022
Verified purchase

This is a great company. My iPad was stuck in a death loop. I tried the normal way with apple but I had not lick. I found this software and used it. Initially I had an issue but Wendy took time to work though it with extra customer support. Will use them in future.

Products used:
Software.

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Yez ,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
IMyFone Support Team

Thumbnail of user waqary2
Pakistan
1 review
1 helpful vote
  • Send Message
December 15th, 2020

Never saw a company providing these many tools on a single platform. Although I tried some of them yet, but sooner or later, I am going to use all of their services as they offer products aligned to my needs. Keep up the good work.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Waqar,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer better experience for our customers.
IMyFone Support Team

Thumbnail of user alexg813
New York
1 review
0 helpful votes
  • Send Message
March 19th, 2021

At first I had a bit of trouble setting up the software, but fortunately customer support was fast at responding and helped me every step of the way. Everything has been excellent so far, they have very useful tools.

Service
Value
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Alex,
Thank you for the feedback.
We are glad that you like our service.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Thumbnail of user lesiled
New York
1 review
0 helpful votes
  • Send Message
June 18th, 2021

We backup our corporate phones data, not strictly for restore, but for informational purposes. This software is amazing with its backup capability. We no longer require going back to a phone to retrieve old information. Instead, we simply go to the recovered folder of that iPhone in our file server and access messages, emails, contacts, notes.

Tip for consumers:
The interface could be more attractive.

Products used:
D-Back

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user mariusf12
Germany
1 review
0 helpful votes
  • Send Message
July 14th, 2021
Verified purchase

Your colleague solved my problem as soon as possible. I am very satisfied. But I realized also another thing, I hope not to be wrong: Since she operated instantly and without hesitation this means she good management. A bad manager will always impact in bad ways even the best of the employees.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Marius,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user airesd
Canada
1 review
0 helpful votes
  • Send Message
July 25th, 2022
Verified purchase

First and foremost, the software provides two choices: without data loss and otherwise. Once you chose "without", it prompts you to select the cellphone model from a pull-down menu; however, one should be aware that some phones (Samsung A70) are not supported, but the software guides you to another function, which will wipe out all the data.
I immediately filed for a refund and they informed me that " (they) are also trying to add more supported devices and brands to the program." Regarding money-back guaranty, they declined at first, but upon further consideration, the refund was processed within 24 hours.
I do recommend that a warning be placed on the first page to indicated that "the software may not be suitable for your cellphone, if it is not listed in the pull down menu"

Tip for consumers:
In retrospective, one would be better served by reading product reviews.

Products used:
iMyFone LockWiper for Android. Product not suitable. 30% refund offered.

Service
Value
Returns
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Aires,
I apologize sincerely for this inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you for your cooperation.
IMyFone Support Team

Thumbnail of user brettt64
Spain
1 review
0 helpful votes
  • Send Message
July 17th, 2020
Verified purchase

The product is absolutely amazing, I was so frustrated when my Iphone 11 pro max just 'hung' on the apple logo. I tried Itunes (but it didn't help) and after about 2 hrs of trying that, I took to the internet and found this company. Everything worked perfectly and my phone is back to full health! I live in Spain and my nearest Apple store is about an hour away, that and the language barrier meant I was dreading having to go there. Suffice to say, I originally bought a month subscription, but when everything went so well, I purchased the lifetime (5 phone) subscription, in case anything happens again. Absolutely fantastic service

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Brett,
Thank you for the feedback.
I'm delighted to hear that you had such a great experience in interacting with our product.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Thumbnail of user wiss1812
France
1 review
0 helpful votes
  • Send Message
September 20th, 2023

I can't stress enough how exceptional the customer service was. Sara, in particular, was extremely responsive and did everything to resolve my problems quickly. His professionalism and customer focus really impressed me. Even though the software did not address my (quite complicated) problem, the overall experience was very positive thanks to the excellent customer service. Thanks again to Sara and the support team for their invaluable help!

Service
Value
Shipping
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Wissem g.
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
IMyFone Support Team

Thumbnail of user ahmadj44
Massachusetts
1 review
1 helpful vote
  • Send Message
June 29th, 2022
Verified purchase

The tool is very powerful and I was able to find my aunt's deleted pictures from her iphone that were no longer even in the deleted folder. She was extremely happy to recover her memories when no other solution worked. I liked everything except the fact that it has to process all the files before you can start the recovery, which take a long time and require a lot of space.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Ahmad,
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user donaldh654
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2021
Verified purchase

The customer service department is quick to reply and handle any and all concerns. Even though the program didn't help my issue when it turned out to be a hardware issue rather then a software one they were extremely helpful. Thank you

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Donald,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user francist107
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 18th, 2022
Verified purchase

Though my search to find obscure. Jpg's ended in failure, the app did the investigation
Fairly fast. My biggest problem was the lack of instructions for a novice user, and waiting
For return messages from tech support, which must be half way around the world, not in
The US.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Francis,
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user isisn3
California
1 review
2 helpful votes
  • Send Message
February 1st, 2020

The product does NOT save the contents of your phone, it just offers the higher end version, which will do the exact same thing iTunes will do - reset your phone entirely. This is a scam. They'll also do/say anything they can to deny a refund.

EDIT: It's amazing how quickly they finally responded to me/gave me my refund after I left a couple of reviews on sites they don't run. Prior to leaving the reviews, I'd asked nicely for a refund, which didn't garner me a response for over a week. But the second I replied angrily and left these reviews, the process was suddenly easier. I added a second star to the review for that reason.

Service
Value
Returns
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Isis,
We are sorry to hear that the program didn’t work and you are not satisfied with our customer support.
We would be appreciated if you can tell us your order number and email address at support@imyfone.com.
We definitely will provide you a satisfactory solution once we checked the problem.
Thank you for your kind understanding.
IMyFone Support Team

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Isis,
We are sorry to hear that the program didn’t work and sorry for the delayed reply due to we were on Chinese Spring holiday.
Only part of our support team were on duty on these days, so you may not get timely response due to the email quantity.
Once we resume work,we are trying our best to deal with emails.
Thank you for your kind understanding.
IMyFone Support Team

Thumbnail of user tonyo476
North Dakota
1 review
0 helpful votes
  • Send Message
September 14th, 2022
Verified purchase

Echo Zhou was the person i communicated with. He really knows how to handle issues regarding their products. Below was part of my last email communication with Mr Echo:
I really appreciate how you handled my issue. It shows a lot about how you care for your customers. Thank you for all your quick responses in helping resolve this matter. I will continue to patronize you guys whenever i need any of your product, thanks again.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Tony,
Thank you so much for your review!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user elianp
Massachusetts
1 review
0 helpful votes
  • Send Message
April 29th, 2021
Verified purchase

I did not think I'd be able to retrieve my phone from the recovery mode until I had tried out this system. I had to go through a couple of different screens and after multiple attempts my device would just not accept the software. The team did everything in their power to help me out! Exceptional customer service!

Thumbnail of user lancec139
AE
1 review
0 helpful votes
  • Send Message
November 4th, 2021
Verified purchase

Highly recommended to my friends and family for resolving any software issue running on iOS. It fixed my issue and the technical support team were fantastic. Thank you for helping me get more out of my old iPad!

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Lance,
Thank you very much for your comment.
We are glad that our program helped you.
If you need any other help, please let us know.
IMyFone Support Team

Thumbnail of user alanc643
GB
1 review
0 helpful votes
  • Send Message
December 15th, 2021
Verified purchase

Needed help transferring my license to a new computer and their support team and Chloe were first rate. I've used iMyfone D-back for several years and it's great for recovering data from iTunes back-ups, especially when you no longer have the hardware. Love it.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Alan,
Thank you so much for your feedback!
We will try our best to offer better support to our customers.
We are always here to help if you have any issues.
IMyFone Support Team

Thumbnail of user jordys7
Canada
1 review
0 helpful votes
  • Send Message
March 19th, 2021

IMyFone is one of the best programs I've used. I was amazed of how fast their customer service team responded whenever I needed their help which you don't see so much at other companies. Along with the sleek and easy to navigate interface, I won't be using any other service besides theirs. Very impressed, keep it up!

Service
Value
Quality
Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear jordy,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Thumbnail of user richiem28
GB
1 review
0 helpful votes
  • Send Message
July 16th, 2020
Verified purchase

Great experience with customer services via email. They were very helpful and understanding of my issue. In the end the software couldn't fix my issue but I received a full refund which was paid prompt.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Hi Richie,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will keep improving our products and service.
IMyFone Support Team

Thumbnail of user naimaa6
California
1 review
0 helpful votes
  • Send Message
February 3rd, 2021

I got the error 14 on my Iphone after trying to update through itunes, and my phone got stuck on recovery mode, my phone storage was almost full. I noticed I some people saying that fixpoo helped them save their data, and since I saw it was money back guarantee, I decided to give it a try. Unfortunately for me, the exit recovery mode didn't work, so I paid for the monthly subscription to use the standard mode and it didn't work either. When I asked for my money back they pushed me to use the advanced mode which erases your data and that wasn't what I wanted. After a lot of fighting they gave me the money back, but, just to be aware, apparently, they just give your money back if you use the advance mode (which erases your data) and your phone still doesn't work.

Products used:
Fixpoo

Thumbnail of user kevinn457
Canada
1 review
4 helpful votes
  • Send Message
March 12th, 2021
Verified purchase

Product was a failure, recovered less the 1% of my data. Everything else was corrupted. Do not trust them, they gave me the runaround of refund guarantee. Only got 50% back. Don't waste your time with this product.

Thumbnail of user imyfonet
iMyFone T. – iMyFone Rep

Dear Kevin,
Sorry for this inconvenience, would you please tell me your order ID or email address? Then we will check and help you solve this problem.
IMyFone Support Team

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4.2
372 reviews
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