Instant-Gaming has a rating of 2.9 stars from 495 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instant-Gaming most frequently mention credit card, total scam, and personal information problems. Instant-Gaming ranks 14th among Video Games sites.
This company responds to reviews on average within 6 days
Always great deals and pricing at Instant Gaming and friendly customer service whenever there are queries... but... the re-requesting of already approved customers and re-doing KYC is so annoying and needs to be fixed. Otherwise I would easily give 5 stars
Cheaper, yes. But I never received the code for the bonus content from The Sims 4 Life and Death Expansion Pack. And they had the gallstones to get snippy with me in customer support?! There is no support! And to think that I would consider partnership. Update: They did eventually give me the bonus code, but it's for the wrong platform! I play on Xbox and they gave me the bonus code for the PC version. As I stand by my statement. Instant Gaming is a TOTAL SCAM!
Yesterday, someone broke into my InstantGaming account and purchased €150 worth of codes. InstantGaming's support refused to compensate for the damage, even though it was entirely the site's fault. I can say that because my InstantGaming account was linked to my Google account, which neither sent any access alerts nor showed suspicious activity. PayPal (through which the payment was made), on the other hand, identified the transactions as fraudulent within 10 minutes and refunded me.
To add salt to the wound, the customer service responses were unhelpful and even condescending.
In conclusion, not only InstantGaming ultimately had to return me the €150, but they also lost a customer
Date of experience: December 6, 2024
Cheaper, yes. But I never received the code for the bonus content from The Sims 4 Life and Death Expansion Pack. And they had the gallstones to get snippy with me in customer support?! There is no support! And to think that I would consider partnership. Update: They did eventually give me the bonus code, but it's for the wrong platform! I play on Xbox and they gave me the bonus code for the PC version. As I stand by my statement. Instant Gaming is a TOTAL SCAM!
Tip for consumers:
Stay the hell away from Instant Gaming. It sucks!
* Instant-Gaming attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2024
Dear Customer.
Thank you for your review.
We apologize if our customer support was not up to your expectations.
However, as previously mentioned through our support conversation, your purchase never included this bonus content as it was not sold as a pre-order on our side. It was indeed also never advertised in the description/content of that product for Xbox Edition.
We Instant Gaming, sold the bonus separately on the release date itself.
Nevertheless, we would also like to insist that our team is always available before or after a purchase, if you require further information about a product you are interested in.
We thank you for your understanding and wish you a nice day.
Best regards.
The headache is not worth the savings.
I bought a game from Instant Gaming just fine, and the product code worked. When attempting to make a second purchase, my credit card company deemed the site suspicious and locked my card. After making numerous phone calls and spending a half an hour of my time my card was finally unlocked. The next day I attempted to make the same purchase, only to receive the error "The product code you've entered is not valid."
I reached out to IG Support, who stated it was now their security team who deemed the transaction suspicious, at which point they requested a photo of my credit card and photo ID.
Under no circumstances am I, or any other sane person, going to submit a photo of my credit card and ID.
For these reasons I say it is a SCAM. DO NOT WASTE YOUR TIME
Date of experience: August 25, 2024
Dear customer,
Thank you for your review.
We apologize for any inconvenience caused. However, please note that our company has been attending to their customer for about 10 years. We confirm that we have not scammed anyone. Please also keep in mind that we run these security checks if deemed necessary and with the good intention of protecting our users and ourselves. Sadly, we may need to cancel a purchase if it implies taking any possible risks. Nevertheless, we are sorry if our security system may caused some inconveniences to you and your shopping experience with us.
We remain at your disposal through our support if you require further information.
Thank you for your understanding.
Kind regards.
IG Team
I had high hopes for this website. After buying a CD key for Steam, I was told I need to send a photo of my ID for "verification". This was the first time a key shop asked me this and I've bought over 100 cd keys for Steam. Not instant at all. Support is slow and I've read it may take up to 6 hours to get my order, which is extremely frustrating.
Tip for consumers:
NOT Instant
Products used:
Fallout 4 GOTY
Date of experience: April 19, 2024
Dear customer,
Thank you for your review.
We apologize for any inconvenience caused. However, please keep in mind that we run these security checks with the good intention to protect our users and ourselves. We are sorry that it caused so much inconvenience to you and your shopping experience with us.
We thank you for your understanding and wish you a nice day.
Kind regards. IG Team
I bought a key from instant gaming not realizing it was it would direct me to another site to claim it. That site GOG showed my purchase as a "free gift" and therefore not returnable. When I tried to download the average size game it will take just over 12 hours. I tried to cancel to order it elsewhere. Instant gaming said once I activate the code they don't care. My point is I activated the code believing it was returnable.
Date of experience: January 7, 2024
Dear Customer,
Thank you for your review.
We apologize for any inconvenience caused. However, we just want to clarify that we only sell digital product activation codes, we do not develop any products/games. For any technical issues, please contact the support of the game/product’s platform. We remain available for any code activation problem through our support via this link https://www.instant-gaming.com/en/contact-us/.
However, on our side, due to our terms and conditions which you can read again through this link https://www.instant-gaming.com/en/terms-of-use/, we are not able to refund your purchase once the code has been activated.
Thank you for your understanding,
Best regards.
IG Team
It seems they pretend to accept PayPal and then ask for ID, after submitting ID they decline the purchase and say try again with credit card instead.
Do not use this website, they are a scam and should be avoided.
They also sell stolen keys as reported on other forums.
Date of experience: May 3, 2022
After they've taken your money they present you with the notification that they will hold you already purchased product hostage, until you hand over all your personal information. Like a picture of you passport and credit card. Assuming that their protection of this information is at best "not $#*!", which is a wild assumption, it's a 50/50 on whether or not your passport and credit card information will end up on the dark web some day. Nobody in their right mind would ever hand over this information to some random game selling website.
Date of experience: February 8, 2023
I tried to get a copy of total war warhammer 1 today and instant gaming sent me a region locked code that i bought at the time that said worldwide code so not sure if its used or not but just cant get any help with it and as for customer service they are no help they want all my info for steam to see if its just a log in problem but no way.
Date of experience: December 16, 2020
Been using Instant-Gaming for years and i can say that i feel very happy with the service, it is fast, secure and have challenging price... A big thanks to the support teams as well, they always respond in short time.
Very good experience, professional and solve the Issues in very short time
Have good deals and very good price.
You can find the biggest releases new games, the store is updated and gives you the possibility of the purchase in many devices
Date of experience: October 11, 2023
Instant Gaming has saved me quite a lot of money throughout the years, it's easy and I've not really ever had an invalid code. The one time I did I received a full refund quite quickly and the support was great!
Every time I've had to contact support they have always helped me out with things I've needed if that be verification or questions!
Very good.
One day I was looking for a new site to buy games on that had good reputation and came across this site.
Date of experience: November 1, 2023
I had fun, a lot of fun a very good time while having fun on this game
Its cheap and the most reliable
Date of experience: September 10, 2023
Ridiculously untrustworthy. They sold me a duplicate code then their support made me a ping-pong ball between them and Steam support that lead nowhere.
I ended re-purchasing the same game from a competitor of theirs. Although I have used them in the past I won't be returning there, and told them so.
Look elsewhere.
Tip for consumers:
Look elsewhere. Scammers.
Products used:
Field of Glory 2
Date of experience: September 30, 2022
I just ordered a few cheap game keys as everyone else here has. I got the routine "order held to ransome" because it needed verification after PayPal was used to complete the order. I uploaded a heavily blurred pic of my drivers licence where 100% only my name can be made out. I get an immediate message asking for more proof in the form of positive photo ID. I politely tell them to shove it and ask to cancel and refund. Once again I get an immediate message saying the "verification was complete".
Quick lesson points here kids.
01. Don't use this service.
02. Always use PayPal and not your CC details.
03. These messages are all PHP generated. There isn't someone answering to "validate". They are just getting as much private info as they can from you. How can they possibly confirm what you give them anyway?
Products used:
Steam games.
Date of experience: June 24, 2023
I am really happy with Instant Gaming, but want to be totally honest about the pros and the cons!
I will start with the negatives, which is that VAT is added on top of the listed price, so it isn't quite as much of a saving as it first appears. I assume as the website operates in many counties all with separate taxation rules. Also, there is a fee to pay via PayPal, which is always my preferred method when shopping online for safety reasons. I also think that it needs to be made clearer about DLC downloads, this didn't affect me, but I have seen negative reviews about people less versed in the gaming world getting caught out.
That being said, my personal experience was really positive. I bought two DLC for less than one full price on Steam. The codes were instantly in my account and were super easy to add to Steam. They worked perfectly and I have some cool new stuff in my game. I will 100% use Instant Gaming again and am really happy with my purchases.
I saw some YouTube creators posting about it and thought it was worth a try. I was pretty sceptical at first, but all the good reviews made me a little more reassured and it all worked out for the best!
Date of experience: August 31, 2023
It's all in the title: IG willingly and knowingly sells games that will not run on any modern system, and refuses refunds even though there is no way to know that they won't run on your system until you try to play them. Customer service was absolutely garbage too, refused to help even though they admitted that they knew the game wouldn't run. Their "terms of service" state there is no refund ever if you've already tried to redeem the key, but more than half the problems only come up after the key is used! They're happy to take your money and leave important information out of the specs so they can't claim that they said it would run, because they knew it wouldn't. I've been a customer of theirs for years but never again!
Date of experience: May 18, 2022
Don't use this service. Firstly, your money is going to a shady company that will hold your keys to ransome AFTER payment is made. Typically they will ask for either a copy of your drivers licence or passport to "verify your purchase". Even if you pay with PayPal they will still try and extort highly personal info from you that isn't required to make a purchase anywhere else on the planet.
Secondly, checkout where the company is headquartered. Do we really need to support their economy?
Date of experience: July 4, 2023
Awful company to deal with. Avoid!
I have bought Civilization IV access code from them but the code they have sent me was already activated by somebody else so useless for me! I have contacted their customer service but they were very unhelpful and refused to give me a refund!
Date of experience: August 22, 2018
I'm using Instant Gaming for while. So far service is perfect without even single hitch. And only one time key didn't work, they asked a couple of screenshots for verification before refunding it. I advice everybody to go for it, and purchase normally overpriced keys at great discounts that are always available at Instant Gaming. Yeah, I'm that happy with the service.
Fast, efficient and without any nonsense. Shows how much Instant Gaming truly value and treasure their customers. I'm very satisfied!
Because they're best, obviously!
Date of experience: July 4, 2023
Ordered 15 games so far, all of them came instantly. Sometimes they ask for your ID next to the logo for security reasons but that's solved quickly and it comes with their apology for the time you had to wait. All they need is to see the name matches the name on the credit card so you can use Paint or something similar to hide the other info. Extremely professional, great prices, instant games. Highly recommended.
Date of experience: September 28, 2017
Although I understand the need for a verification system, having to send ID can turn many customers the other way, not everyone is gonna trust a website with their information. I got my items in the end, but it was a hassle.
Had the items I wanted in very good prices
Date of experience: August 7, 2023
From start to the end there was no problem well communicating with this company and ease of use and their prices give the highest numbers of stars i would recommend anyone that wants to buy cheap Keys for a video games to buy them from instant gaming
For the low prices and ease of use
Date of experience: October 11, 2023
So many companies out there trying to sell keys but in my time I've only ever trusted one now I can add instant gaming to my list very cheap and very reliable so thank you and keep up the awesome work
As a gamer it's nice to grab a bargain
Date of experience: July 4, 2023
If you wanna save money for your sim packs buy from here. I was adamant at first because of the identification process but it was easy and once I sent in my picture it came in a couple minutes and I could start playing.
I chose instant gaming for the prices.
Date of experience: September 5, 2023
I got quick replies by 24/7 service department.
I had a quick and problem-free refund, after purchasing the wrong game.
When they run out of stock, they quickly get new stock. In case of FC 24.
Good store
Described before.
Out of curiosity.
Date of experience: October 11, 2023
Generally speaking, this site has a much better experience than other sites that provide key buying services. Much better deals and a generally quick delivery. Do be aware that some purchases require you to provide an ID, which is not always good, but regardless an excellent site all round.
Friend recommended
Date of experience: August 7, 2023
Purchased Robux at a good price. PayPal payment went through flawlessly. Uploaded ID as per request. Understandable with the prevalence of fraudulent transactions. ID with personal info, except name and photo, all blocked out was readily accepted. Outstanding communication. A+++
Products used:
Robux
Date of experience: August 23, 2022
Instant-Gaming.com - All your favourites games for Steam, Origin, Battle.net, Uplay and Indie games up to 70% off! Digital games, Instant delivery 24/7!
Dear Customer,
Thank you for your review.
We are sorry to hear that your account has been hacked. However, please note that the security of your accounts (Instant-Gaming, PayPal, inbox) is your responsibility. We also want to clarify that due to our terms and conditions which you can read in this link https://www.instant-gaming.com/en/terms-of-use/, we are unable to refund these purchases once the codes have already been activated. We have also taken the initiative to deactivate your account so that this problem does not occur again and also to limit unnecessary risks and damages.
Thank you for your understanding,
Best regards.