Intothedarkroom

I absolutely love Into the Darkroom. Can't say enough good things about them. Excellent designs, easy installation, and awesome customer service. I've had support tickets answered on weekends and holidays. Will be a customer for life.

Customer Service is really bad and very frustrating. Also - beware of building your site in the temporary mode. I thought everything was offline - but all my temp pages came up in the google search engine and intothedarkroom said there was nothing they could do about it. It's inexpensive, but you will pay for it with slow and unhelpful support.

Poor customer service! I have to repeat my questions many times for them to answer them. Always giving me the run around with excuses. My site goes down and they stall on getting it back up. Definitely look else where if you plan on getting a website or template.

Buyer beware, horrible customer service, instructions that almost work but not quite there. If you like to pull your hair out, be my guest and buy their templates. I regretted it. Really wanted to like this company and say something positive but am struggling to do so.

I started using Intothedarkroom templates 3 or 4 years ago and have loved it from day one. I've since then upgraded to a new template set for my website and blog. I can't express the amount of pleasure I have with their customer service. I've had to pester them many times over the years with various questions or issues, and they helped with every one of them regardless of whether or not it was even a problem with their end (which rarely if ever it was). I love how easy they make everything and how on top of things they are. I hear people all the time talk about their personal issues with their websites, and I always point them to Intothedarkroom because their templates are easy to operate and don't require hiring a web guy to create and maintain it, plus have the best support team ever! I love'em and will stick with them for many more years.

I've been with Intothedarkroom for years now. Many other companies that have popped up since I started using their products, and I've looked at many of them closely, but none offer anything better than the intothedarkroom products or designs. They consistently offer updated products, have excellent customer service and great instructions and videos on how to use the back end of their templates. I have everything uploaded and hosted on HostGator because I need to host other things for clients, and it's not difficult to manage with a small learning curve. I can't recommend them any higher. Beautiful designs, great code, awesome people who care about you being successful at your business. Happy to be a long time customer.

I've been using ITDR for a few years now and absolutely love working with them! Their customer service always blows me away. Not only do they answer any questions I have quickly and efficiently, but they follow up and truly listen. Even when technology is consistently changing, they manage to keep up and in some aspects seem ahead of the game. The platform to build and manage my site is extremely easy to use and is very versatile, allowing me create a unique voice in a saturated market. I have absolutely no reason to look elsewhere for my website or hosting needs. Thanks guys!

I've been with this company for years and they have been like a running partner in the success of my business. Always attentive to my needs and eager to turn my suggestions into tangible products. I have tried many others and investigated countless competitors and I can say without a doubt- ITDR is the best. Beyond just the most forward thinking products, their customer service goes above and beyond. When your site is down because of something you forgot to do and they respond late on a Sunday night with an immediate fix, you know you're in good hands. Nobody els does that!

I have been with Intothedarkroom for several years now and rarely have any issues but when I do, they are right on it! I am a creative artist but not very techy so anything to do with hosting, websites, domains, UGH is the worst. They always are very good about talking me though things until I have a grasp on what is going on. I really appreciate all their hard work because I know it has to be frustrating to deal with folks like me LOL. Thanks Michael for getting me up and running with the new hosting site! You are the BEST!

I recently updated my blog that I have had with ITDR for 8 years. It would be an understatement to say that I had white glove, step by step, incredible help. Michael worked tirelessly, seemingly around the clock, until my blog was up and running and looked exactly how I hoped it would. This isn't an exaggeration. I was truly blown away by how much service and attention I got.
If you're a busy photographer who does not have time to have their website down (that's you) and don't really have time (or desire) to build a new one, I can't recommend itdr enough.
Tara

Took out the free 3 day trial, ended up that was a bad wknd for me to try and have a look at it (was very busy). Tried to cancel it, didn't know how. Emailed them, waited days on the emailing me back. They took the first payment £19. From my account on day as soon as the trial had ended. Contacted them regarding a refund. Customer service a nightmare. You think you are speaking to one person, you email them back and a different person returns your email, asking what the issue is and why you are emailing them. Worst experience ever with any online company. This went on for 3 months, and I was still trying to actually sign up with them during this time. No one takes control of your query and sees it through to the end. It's like they are playing office ping pong with your emails. It's so bad, it's almost funny. I again would like to say something nice about this company, but honestly, stay clear.

I have been with into the darkroom for over 3 years now. They consistently have meet and exceeded my expectations! It seems like every time I start thinking I need another product or need something changed they release exactly what I'm looking for. Their customer service has been excellent and it seems like they offer something for everyone. I definitely recommend them with 5 stars!

Everything about my experience with Into The Darkroom has been positive - their designs, ease of use of their websites and their customer service goes above and beyond so much so that their pricing is almost too good to be true! Will continue to work with them and would recommend to any of my friends and colleagues!

They have extremely poor customer service and are slow to respond with customer issues. They do not read the tickets and you have to repeat and begin from zero each time they are addressing your ticket. They are not concerned about how much of your time is wasted but more concerned about the numbers, trying to sell more versus addressing pre-existing issues. For a photographer that has spent time perfecting their skill, it is very important to have a good platform to display the images as is without distortion. The product has significant quarks with image rendering and load times - these are both unacceptable for a pro photographer. IT is however their service that stinks reminiscent of bludomain sites.

I have been a client for over 6 years and they have been impossible to work with. There is no phone number, email, or live chat feature to trouble shoot. The VEND cart feature just stopped working - my clients cannot access their galleries any more and I have been trying to work with customer service for over 2 weeks to get this fixed.

I've been using Intothedarkroom products for a few years now, and I can't say enough good things about the customer service they provide and the products they offer. I started out with one of their blogsite templates that I installed on Wordpress. When I had questions, they were there to help me immediately. I now have my website, blog, photo cart, and slideshows all through Intothedarkroom using their membership plan, and I'm beyond thrilled with how everything works seamlessly. Again, when I've had any questions, I go to the tutorials, and if I can't find what I need there, I submit a request, and they get back to me in a very timely manner. These folks are amazing at what they do and deserve my sincere appreciation. I love the way my site works and love the clean modern look. Major thumbs up!

I've been using Intothedarkroom.com for years now and for multiple websites. Their customer service has been great and at times in off/later hours their head developer has been kind enough to answer questions and resolve issues.

I'll continue to use their services for years to come.

I’ve been in business over 15 years and used several different website templates by 4 different companies. The year before I switched to Into the darkroom my business was down. I looked at many different templates before I decided to go with Into the darkroom. I had reservation because the prices they charged seemed too low for a quality product. With the low price I wasn’t expecting great customer service, I figured that would be the trade-off. The template was easy to install and customize. My business increased and I was able to increase my prices. But the biggest surprise was the great customer service I received. I don’t often write reviews but I’m so over the top thrilled by their customer service that I decided I must write this review to say thank you to Into the Darkroom. At this point I can’t imagine using any other company, they’ve been so helpful.

I've been a customer for several years. I use a 3rd party hosting service but I've purchased a few templates from Intothedarkroom as my website has evolved over time. I've been pleased with each template. They have all been simple to use. The support team has been great whenever I came across an issue that I needed assistance with. The support team has always been responsive eventuate at night. I'm a very satisfied customer.

I've purchased both a blogsite and a website. I think since purchasing the first product over 4 years ago their customer service has improved a lot, so wouldn't take a lot of notice re the bad reviews.

They aren't targeted at beginners but I found then relatively easy to set up with the instructions.

I love how they are constantly improving templates for SEO and keeping. With the latest trends in technology.

Best decision I made!

Great slideshow presentation for photography clients - For $200 these guys have a clever application that can let you show your clients their photos and they can select the ones they want to buy. They have a better version which they call photoproof but that costs $850. These products are add ons to your existing website and they are not meant to help make a photographers website but rather to give a photographer the tools to share their work with clients. The slideshow is definitely worth the $200 as it will WoW your clients.

I don't understand where some people are getting their bad attitude about ITDR, but my experience has been exceptional, reasonable, and very competent. They have customers worldwide and behave as a world-class company. I can even reach one of their reps by NAME, and they update their software constantly, ensuring that I never have to go through the pain of making sure everything on my site is running with the latest tweaks. I give them my HIGHEST recommendation.

I have been with ITDR for about 5-6 years and have been completely satisfied. I am very impressed with their customer service and quick response to any issues I have had (and there have NOT been many!) Most recently I had a client point out a glitch in the VEND photo cart when using the favorites tab. After investigating and finding the clients take on the glitch to be accurate, I sent a service ticket to ITDR. They said they would check it out and get back to me. Their first response indicated there was indeed a glitch and that they would take care of it. With in a week or so an update came out and the issue was fixed. I continue to be very pleased with company and would recommend them highly to others. Thanks ITDR!