JenJenHouse

Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.

The dress I ordered fit ok, except for in the shoulders -- they were wide enough that I could wear my son's shoulder pads under the dress! The dress weighed a TON, was very uncomfortable to wear. The company was terrible to work with and would not let me return it. They advertise good customer service... not true! All they want is your money. If you don't like the dress or if it doesn't fit, well that's your problem. DON"T order from jenjenhouse.

I ordered this dress for my son's wedding. It arrived on time. The beading was cheap and loose. Up close, it looks like something from a Vegas show! The arm holes were so small that I was unable to properly close the side zipper. The other side arm hole is wedged on my arm making it very uncomfortable. I followed their return policy and was met with numerous excuses as to why the dress could not be returned. At most, I was offered a 20% refund. They also suggested I take the custom made dress to a tailor to re cut the arm holes and fix the beading. They then suggested I try to resell the dress on my own. They should honor their return policy and refund my money. I have had to purchase another dress since my son's wedding is 9 days away. I will never do business with this company again and will refer this company to my lawyer. Be smart and head to the mall to find the dress you need. Good Luck!

I only wish I had found this site before I ordered my dress from JenJenHouse! It took forever to get my dress, and once it was finally delivered, it was left at my front door. Apparently their policy is "No Signature Required". I don't live in the best neighborhood, and my dress went missing. I have been corresponding with JenJenHouse and UPS to get a refund. Both are unwilling to help! Horrible customer service!

Dress delivered was not the dress pictured on web site (knock-off). Poor materials and poor workmanship. Company refused refund. Offered 15% credit to our account that was never posted. I am contesting charge through my credit card company. JenJen House knows customers have no options since they are located in China.

My sister ordered a wedding dress from this site and it only cost something $250.00 NZ dollars. It was made to measure. When it came it was the correct size and we were both really impressed with the workmanship. Sure it's not going to look like a $2k wedding dress but you get what you pay for. You can't expect to get the highest standard imaginable when you are only paying peanuts. People are just too picky in my view or maybe it's the luck of the drawer, but I also know of another person that just got a wedding dress from this site and they are more than happy with it.

I personally got ripped off by this site. The dress I ordered was nothing like the picture and falling apart - Stay away! I would love to meet others that have been in this same situation in Australia.

My dress arrived quickly and this is about the best thing that they achieved.
This was a custom made size but the armholes were much too small and the shoulder straps were halfway down my arms. The beading is cheap and on a dark brown dress they have used white cotton.
When I complained I too was offered a small discount and told to take it to a local tailor. We went back and forward over the course of a week before I accepted a 40% discount.
I did this rather than send the dress back and they refuse the refund and I end up out of pocket completely.
So glad we did a single test dress first.
I would never buy from this site again.
We have had success with Light In The Box, but again the custom made sizes will have to be adjusted here but at least they can be worn.
Michelle

After htree positive experiences dealing with Jen Jen House I was disappointed when they supplied badly made shoes and then did not respond to my email.
One of the shoes had the strap half the length it should be making the pair of shoes useless.
I sent photos asking for help but none was forthcoming.
I have dealt with this company in the past and have found their dresses to be good but their accessories to be rubbish.

Got my wedding dress from this website, I was very disappointed. Its not the same as on their website. The lace and the pattern are total different, the dress was about 5-10 inches longer than the measurement that I gave them, and the material was very thin, is nothing like the dresses in the wedding shop. But by saying all that, I couldnt say it is the worst(it just not as promising as the photo), for the price they ask for, I shouldnt expect much really. I paid about £220 (including delivery&import tax). The dress was actually ok if you are having low key wedding, dont want to spend so much or not very fussy with the dress, but if you like me, want something amazing and special then thats not the place. If you do order from the website, I personally wont suggest get anything with lace, the lace they use is horrible but satin is ok.

I bought a veil to match my wedding dress. I wanted it to be longer (to my waist) at first place, but you told me that now it was unable to make it for me. I also bought it whatsoever and got it yesterday. It turned out to be good and a nice match with my dress. Anyway, thank you

I ordered a dress, but made investigations after ordering, realized what a scam they are. Requested refund, they responded claiming that I requested cancelations 24 hours after, that i would be entitled to 80% cost of dress + shipping. This was a month ago, and till today no refund. I opened a case in paypal, like a week after the order. They send the same message, that I will receive 80% of the cost, etc. Today I received a message from them, stating that when I remove the case from paypal, they'll gave me a refund. Seriously, If i remove the case, and they decide not to pay me, I won't get my money. As another reviewer stated, they don't even deserve one star.

I made the big mistake of ordering 4 dresses the first time thinking they were cheap & beautiful as presented on their website. The dresses were cheap all right. They were poorly made not at all what they appeared online. Even though I ordered the same size on all 4 dresses, they were all different. None of them fit me. After going through a lot of hassle on the return (take a photo of the dresses) and because I ordered the hem to my size (though they were all long) they said I cannot return them. They instead offered only a very small fraction of my entire order which took a long time to process & the credit finally showed on my credit card. I am surprised by some of good reviews I read on JenJen because my experience with them is not good at all. Buyer beware because you might be in for a total disappointment when the goods arrive and good luck with the return.

I looked at 100's of dresses and decided to order A style at Jenjenhouse. I am a plus size woman and was a little concerned if they could really make this for me. I put in my measurements and sent off my payment and immediately I received communication regarding my order. They were very responsive to any questions and the price was incredible. My cousin was with me when I opened the package which was nicely packed and folded. I opened the package and WOW! The craftsmanship was impressive.

Jen Jen House is a total waste of time and money. I ordered a cocktail dress and paid extra to have it custom made. It was not made to my measurements, side seams were not even, it was too tight and the workmanship was terrible. Trying to get a resolve was next to impossible

I received my bridesmaid dress and it stank of bait and all the threading was coming undone. When I contacted Jen Jen house all I was offered was the choice of either 30% discount on another dress or 25% refund for alteration costs. I have now had to tell my sister that I cant be a bridesmaid as a new dress wouldnt get to me in time for the wedding. So upset!

Horid to deal, with, my garment is not what I wanted, they refuse to assist... When you open a ticket they close it so you cannot persuade the return... They ask for photos but block the area to upload!

I ordered a dress for a wedding from jenjen and it is amazing. The craftsmanship is excellent. I could not find a fault with the dress. I ordered it custom fit, it was perfect. The dress was made and here in Scotland in 14 days. I will certainly be buying from them again.

I bought my graduation dress and I measured myself and sent the measurements, when the dress was delivered it was a perfect fit and everyone on my graduation wanted to know where I bought my dress from. So far I have made 6 purchases with Jen Jen and I always happy with the colour, size and design. The customs issue does not bother me and it's not the problem for Jen Jen it's the problem from the country where individuals lives and yes I always pay the customs money without any problems. So my advise as long as you get the right measurements you will never go wrong with Jen Jen.

I have ordered a dress from this website on 27 march for 200$ and i was supposed to recieve the order a month ago and i haven't recieved it
I have tried contacting them many times with no response
The worst dress website, don't buy from them!

I bought this pair of shoes for my wedding. Actually the shoes are of high quality. The ivory color is also very beautiful. Really very nice shopping experience from you. Thank you!

I'm a professional classical singer and have used JenJen for several of my concert attire dresses. All I can tell you is that for me, who has to have custom dresses made due to size issues and being able to breathe easily for recitals, I LOVE JenJen! You cannot find the quality of workmanship anywhere in the malls, not even in high-end stores, for this price. I'm also over 40, so the fact that they have super elegant, yet current styles that aren't "pre-pubescent prom queen" or "beauty queen size 0" is a HUGE plus! They are perfect for my line of business!

The two dresses I got just this summer for a concert last week are perfect in everyway & I've received nothing but compliments on them. They fit perfectly, are well done (I grew up sewing & making my own dresses through high school), & a joy to wear.

You have to order at LEAST 2 months in advance of your date, so make sure you do so, but it would take me that long to go out & shop for a dress here locally. Make sure your measurements are correct & I don't think you'll have any problems.

I recommend them every chance I get!

I ordered a sleeved dress with details in tulle and received a crumbled, carelessly layered mess that I will have to fit again using a tailor. The overall fit is all right (and it should be as it was custom made) is a bit too loose, but the sleeves are large enough for two sets of arms and are supposed to be tight. There was no option where I could give my arm measurements when ordering, which I'm very disappointed about. The support in the bodice is made using some sort of foam, which does not handle shipping well. It's creased and crumbled and I'm not sure how I'm supposed to correct that.

In its current state its completely unfit for wearing in public.

I will have to re-fit the tulle as it's carelessly sewn into place with fishing wire, and the sleeves will need a trimming due to previously stated problem (and I do not find this acceptable at all seeing as I paid extra to have it custom fit!).
I also found that the tulle is very see-through compared to the picture on their website, and nowhere did it state that I would have to pay almost 40% of the dress' value in extra taxes due to customs because it would be shipped from China!

Apart from the weird fitting it would have been an acceptable experience. The dress was here 10 days before time and the support in the bust is rather good. If JenJenHouse would be so kind as to post the missing information on their website in the future so that other costumers will have a more pleasant experience, I would be thankful.

If I had had to pay half the price I would have no complaints, but I've been shipped a dress that I have to finish myself! I won't be buying from this company again. I'd rather sew it myself.