How do I use Shoprunner with J Jill? When I want to return something, do I simply place it in a box and mail? Any instructions?

Barbara Berkowitz S.4/30/2022

Read your J. Jill instructions. It does not matter, I have found, if you use "ShopRunner" when checking out.

Bridgett H.5/17/2019

Hi Paulette, you will be prompted to sign into your ShopRunner account via our checkout page when placing an order. Please visit our guest order status page or sign into your MyAccount to initiate the return process. You will prompted to print a label and invoice. If you have further questions please don't hesitate to use our Live Chat feature. -Bridgett