J.Jill

Went to return an online item. #1 saleswoman told me she was involved with a sale, sent me to #2 saleswoman. #1 continued to talk with me (loudly) suggesting that I shop the sale while #2 worked on my return. #1 never shut up. She was waiting on 2 middle aged sisters and mom. While they paid, they continued shopping and trying on clothes. Very chaotic! #1 continued talking loudly, even when they wern't paying attention. Meanwhile #2 asked for my telephone number 4x's and put my card through 3x's. #1 had to come over and help. Should have stayed to help, but her customers were spending. My return took 15 minutes and I left right after. #2 finally addressed me and apologized when she heard my irritation. Couldn't wait to get out.
Mayfair shopping center 11:30am 4/26 Friday Wilmington NC

I have loved Jjill for years. While the styles were awful during the Talbot years, they recovered and had very appealing styles and good fit. In the past 2-3 years they have completely gone back to big, frumpy and unstylish. I haven't bought anything there in more than an year and likely won't. I'm all for size-inclusive, but styles that work on plus sizes don't work on petites. Their whole store is frumpy, sloppy and gross. Even the XS petites are too big.

Sizes in knit tops have become totally unreliable. This season Medium has become the new Large...JJill has been my source for these tops for years...every thing from shoulder-to-
Hip length, sleeves, neckline is now larger and looser The rounded hems
are long and clingy. So disappointing. I give up.

I have shopped many times at Dana park, Mesa az j Jill. I have never once had an employee ever even say hi or offer to help me. Today I waited in line to pay and there was only one customer ahead of me but the employee took forever talking to the customer. I almost put the item down and left. There was another employee there but she was more interested in straightening the racks. This is the normal way I am treated every time. I like there clothes so I keep torturing myself by going back. It would be nice if they even said thank you. It is always the same attitude in there store. Do you realize the customers pay your bills!

For years, I have loved J. Jill's clothes. They had beautiful colors, lively linens and great quality. What has happened to J. Jill recent that they only have drab and uncomplimentary colors. I am not sure who could wear these cloths and look great. The stores are displaying these horrible colors and the stores looks depressing. There was so few "summer colors" in this year's collections I have only purchased a white tee shirt. Please go back to the days of lovely and bright linen colors and well made T-shirts.

I have been a loyal J Jill customer for over 25 years. A couple of months ago, I was unable to pay my bill over the phone - which I is how I always pay it - because the message I received said my account had been closed by the bank. I immediately emailed customer service but was given the exact same phone number. I emailed again to let the company know I wasn't able to pay my bill using the phone number provided. I received an email response that a customer service representative would contact me. That never happened. I mailed in my payment with an explanation of what happened.
I recently received a new bill with late payment fees. Apparently no one read my note or my emails. It's a mystery to me to why the phone number I've always used to pay my bill still informs me my account was closed. So I'm done with J Jill. They had more than enough opportunities to rectify the problem but failed.

PLEASE change the clothes more often. If your inventory is going to hang around for months on end, this credit card
Doesn't make much sense. I don't use it because the clothes never change! Once you visit, why go back?

I have always loved JJill for years for their cool clothes that had a fresh fun style. Definitely a young but classy boho vibe. My three favorite blouses were silk- one pale green with Johnny Was style floral embroidery, one beautiful white on white Mexican tunic and a a textured cream tunic where the fabric was made of flowered cloth. They were expensive but so cool.
And now there is a generic looking very frumpy line. Even their timeless linen Sumer pants and camp shirts (a staple for me) are gone.
I have held onto 2 gift cards ( birthday) for two years and can't find one thing to invest in.
Please, JJill, turn it back around.

JJill pants used to fit me like a glove. For years. Through weight losses and weight gains, I could always find great pants that would fit. New designer and/ or manufacturer has changed the quality and style of these clothes. The staff is disinterested. Maybe overworked. I am not going to shop there again.

Rude staff, my Mother is still talking about How rude the sales woman was.It would be very difficult for her to go back to the store after such a negative experience. Saturday morning at 1030 on 1/05/2019

I would not recommend purchasing online from this store. An order arrived three weeks later than expected and after two phone calls to the office. It seems the clothes run large, i returned a down puffer vest for exchange and regret doing so. It has been over month and no sign of the replacement nor confirmation email of the exchange. The customer rep behaved as if it were my fault for the delay, maybe he was having a hard day, either way this was not a pleasant experience. Will not be shopping here again.

Worked for a good manager. The staff was very influenced by one of the Meanest Woman I ever met, certain employees do whatever they want! Rules are all over the board. I was told in the beginning by a seasoned staff member to offer "sale prices" to everyone. Do not lose a sale. When you have an immature " woman" who chose to continue to harass me no matter how much I tried to explain the " horrific situation". I am sure they won't post this, due to the Truth never wants to be exposed. It will affect the business eventually.

I tried to order a pair of shoes online and struggled with their system. Today, I called and spoke to a extremely rude customer service individual to ask why my order was an issue only to find out that they don't give discounts on name brand shoes. I've ordered many, many things over the years from J. Jill and have recently notice that the items I receive are no longer of good quality. J. Jill doesn't reward long time loyal customers with discounts. I will no longer do business with them. Their styles are the same and lack originality. Poor customer service! I'll take my business elsewhere thank you.

Yesterday at Friday, May 28,8:30 pm I placed an order. At 9:39 pm, May 28, I received an order confirmation and was advised I would receive an shipping. Confirmation "soon". Have not received one yet.

I called today May 29 at 6:30 pm to cancel the order (less than 24 hours since I placed the original order).
Apparently it is impossible to stop shipment since it has left New Hampshire. Where it will go from there I have no idea.
Only know deliver date is June 8th. Customer service mgr said "Oh, sometimes they ship earlier…"
-This is very deceptive. I only wish I had read reviews before ordering. My mistake!
-Only 2.5 stars out of 5.
-Out of 74 reviews 22% were poor and a whopping 49% were just flat out bad. NEVER AGAIN.

I have really tried to like the clothes, but every time I buy something, it either looks terrible after washing, or the sizing is off. I have tried on a size small in the store, which was a little small, then ordered a medium online, which was huge. I have returned so many things because of these issues. They are also poorly made ( I sew so I know what it should look like). Their prices are ridiculously high for the quality. I also bought 2 different ponchos online this week, but returned them both because I could barely get them over my head.
Very disappointed!

I love J. Jill clothes, I have had a very good experience shopping in their brick & mortar shops, but returning purchases online is ridiculous! They wait at least 3 weeks to get and apply your return, then you have to wait until the next billing cycle to get the return. If you don't want a credit, which I don't, I want my money returned, then you're waiting probably upwards of 7 weeks. I won't be ordering online from them any more. (And by the way, I found "Carolyn" the service rep to be condescending.)

I used to be able to buy career clothes from J Jill which would keep looking good all day. Not any longer. Poor quality clothes don't look good for a professional office. Styles are being made for younger shoppers and this is not Whois buying J Jill. Please wake up and get a different designer!

I have been buying J. Jill clothes for 20 plus years. I still have some of those first purchases. The quality has gone downhill in a big way. The sizing is also quite inconsistent now. Please bring back the quality!

Used to live j Jill clothes are boring, boring colors, same year after year and don't listen to their customers. Shame a good company that has gone downhill. Hope they revamp and get better and more with times!

I opened a card and bought $200 worth of clothing. I then received a $25 off coupon thanking me for opening the card. It has an expiration date and can't use the coupon. They will do nothing to adjust this for me! Poor public relations!

I have been shopping at J Jill for decades... casual styles that can be dressed up or down and a bohemian look in some of their tops.
Then they got a new designer and I can't find anything good to say about their clothes. He makes the most unflattering clothes from tops to dresses to pants. The colors are too vibrant, the dresses look like sacks. I have essentially stopped shopping there and hope they get a better designer before his contract runs out. From the looks at others' reviews, this store is going to close soon! I am so disappointed with what JJill Has done to their unique style of clothes

I've been a Jjill shopper for about 30 years. I've always thought their clothes are stylish and well fitting, as well as well made. The staff at the stores I've shopped in are always very pleasant and helpful. Their sizing is pretty inconsistent, even when ordering by their measurement chart. My biggest complaint is with the credit card. I don't do any online banking. I pay my bill the day I receive it, always in full. The last two times, they claimed not to have received my payment in time, and charged me a past due fee of $30. When I called them, they offered a one time forgiveness of that fee. The second time this happened, I was told that my payment was not received, so I went into the store, paid it in person, and then had my son look up on his computer, and he found that the payment had been received twice. I still enjoy shopping there, but don't go there much because I don't always have the funds to buy without credit. I will no longer charge anything there.

Very disappointed to see that all customer reviews of JJill clothing have disappeared from their site, overnight, it seems. Those used to be deal makers or deal breakers for me when deciding on an item, especially when it came to sizing. This decision by JJill to remove them makes one suspicious of their real motives.
As their customer of 20 years I continue to consider them quite unique, but I have to agree with other customers who complain about their brand slowly eroding. I also used to be very fond of their jackets - anything from linen to silk, to tweed - but now they hardly ever offer any of those.