Hello, Peri. We are sorry to hear that you were dissatisfied with the quality of your recent purchase and sincerely apologize for any disappointment it may have caused. Please use the prepaid return label to send back any items you were not happy with at no additional cost to you.

We would like to review the items you feel were not up to our typical quality standards. To do so, we will require some personal information to research your order history. If you are comfortable sharing this information, please send us an e-mail that includes your full name and billing address to customerservice@jjill.com. We look forward to hearing from you soon! -Chelsea

Past 90 days, probably not. But some store managers will accept worn or washed merch if it's within 90 days and there's clearly a quality issue.