J.Jill Questions & Answers

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Two cardigans I bought 2 months ago at J.Jill are already pilling. Is there a return policy for clothes that fall apart quickly?

asked by Peri M. on 10/2/19

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More questions about J.Jill

Why am I being denied access to J. Jill site, catalogue, etc?
Is online shopping still available, I never receive catalogs anymore.
Hi, I purchased a Juno boat neck pullover from The shops at Wisconsin Place in Chevy Chase, Md and I am extremely disappointed with the quality.
Why can't J Jill get what their traditional customer base wants in their stores?
I bought 2 cardigans around 2-3 months ago. They're both pilling already. I wore them 4 x each. Can I return an item for poor quality past 90 days?
I've noticed that the clothes in their store are sometimes smaller (same size) than the ones ordered online. Why is that?
Why are their clothes sometimes smaller at their store, than ordered online?
How do I use Shoprunner with J Jill? When I want to return something, do I simply place it in a box and mail? Any instructions?
Why have all customer reviews been eliminated?
Why have all the customer reviews disappeared? This is very odd in today's day and age.

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