logo

Joann Fabrics
Questions & Answers

585 reviews
10 questions & answers

Why they won't fill orders for fabric. Why when I order it they say they don't have the fabric. Well, we do have the fabric... but not a continuous cut. We're out of the fabric but we'll get some in soon, and no, we can't hold your order and fill it when fabric is available. Why the customer service is so rude and incompetent.

Asked by paulette h. on 12/22/2015

2 Answers
Thee H.5/20/2020
Depending on which Joann store take your order. The reps are so untrained and very incapable of handling a simple online order at the Menomonee Falls Wisconsin location. They will cancel your order without your knowledge and when u call, they will tell u it will be ready by the close of business. It's, not ready than and when u call back they will say, it will be ready the next day. In all reality they messed up on purpose. ONLY IN MENOMONEE FALLS WI have I always experienced this type of treatment
Elle M.4/12/2019
Joann Fabrics online employees are highly incompetent and very rude. They will soon be going out of business.

Add your answer