KEEN Footwear

In 2010, I had bought my first Keens. Had been a Merrill guy before. I really liked the fit and the wear of everything Keen except a nylon eye went bad. I contacted them, and they offered to help me replace the boots four years later--not the entire amount but enough to say, "We stand behind our boots when you stand in them." I have now just bought two more pair, in 2024, after the penultimate 2019 purchase. I wear them a lot--and hike a lot. Some serious miles in NY, VT, NH, and ME. Thanks, Keen!

Been buying keen boots for over a decade. Tried the size I've always used and after a couple weeks I developed a blister on my big toe. I purchased 1 size larger and that worked. Called and tried to return original about 42 days old. Took the pictures they asked for and they replied, sorry, out of return window & they look used. How do you know if they work & fit well without wearing them? I spent $450 in less than 2 months & now basically have to throw a pair of good boots away. (I will donate) Product is good, but don't expect to return anything (without jumping through hoops) & then it's still, good luck!

It is unfortunate,I use to be able to count on them as a quality outdoor hiking shoe. Sadly the craftsmanship has gone way down, they just fall apart. Will be going back to Merrill, never should have strayed, it becomes a serious safety concern if you're on the trail and your boots fall apart. Shame on Keen,what are they thinking?

I had the hiking boots for 3 months and the sole on both shows started to come unglued. Additionally the waterproofing only lasted for a short time. Customer service replaced them under their warranty process. Unfortunately I really didn't want another poorly manufactured product.

I did contact Keen Footwear to return a pair of hiking boots I had bought for my Grandson who is two years old, he could not get his foot in them, never worn. After having me send three sets of pictures and many e-mails, Christmas time…. They would not help me. I have purchased shoes for my whole family online with Keen, and still? No help. At a time when people are struggling to put food on the table and shoes on kids feet, shame on you Keen. No so "Cool" after all I guess…..

Been buying Keens for 30+ years and loved them. Recently bought keen hiking boots that lasted 4 months with mild street use. Faux leather strip above sole failed. Who uses Faux leather on any kind of shoe. Shame on Keen!

Any not favorable comments you leave on their social media they quickly delete. Sandals have a average shelf life of 6 years regardless of use. Then the glue breaks down as explained to me by Brad the warranty manager. The EVA footbeds contains a carcinogen (cancer causing agent) called formamide. Good luck!

I purchased my Keen walking boots about 9 moths ago. Ssv *******. They have only been used for occasional street walking. Already the wear pattern on the heel and ball are worn smooth and the upper fabric is already splitting above the toe line. I honestly don't know what to make of such a shoddy product as they were not cheap. I don't recall the exact price but somewhere in the region of US$200. I would have expected far more from this brand name and indeed this product.

I was trying to buy shoes made in the USA and that were non toxic. I came across keen shoes from another website that claimed they were made in the USA. Their website basically says that they are free from chemicals, I'm not sure that is true. After spending $120 on shoes because I trusted what they were advertising in their website I went to amazon to look for another pair for a bit cheaper. We'll when I went to check out there was a proposition 65 cancer warning?! Also on Amazon it says they are made in Cambodia? I messaged them asking about this and asked if they could cancel my order, not only could they not cancel my order but they didn't even answer me about the prop 65 warning. This makes me distrust this company, I don't care how much they advertise on their website that they are humanitarians and trying to save the earth. I'm not putting toxic shoes on my feet. I may as well buy shoes made in china for a lot cheaper. Very disappointing.

I am an active hiker and have to rely on shoes to keep your feet safe and sound. I've owned Targhee II mid hiking boots. They are comfortable to wear with wide toe area shoes, I have to admit. However, they do not last. I've bought the boots about 6 month prior to my long anticipated 500 mile hiking trip to Spain. First thing that went out was the shoe laces. They just fell apart and could not tie them in the middle of hiking day. Then after about 100 miles into the hike the waterproof fail at the front toe where it bends near sole area. I had to live with wet feet the remaining miles of walking, not to mention smelling feet due to wetness in the shoes. Then about another 200 miles later, after rubber part of heel wears out it's exterior cushion wears out so fast that I had hard time finishing the walk. Limping while walking. After the trip, I complained this to the Keen and they are not going to do anything about this. This is not going to be my hiking shoes anymore.

These are simply the worst shoes I've ever had. Keep wearing my under armour shoes because these are impossible to tighten as they've stretched after less than 40 days. The lace style is garbage as well.

I have been a lover of keen sandals. The key words being "have been". Where did the flip flop style sandals with the big toe guard? Those were the best flip flop/thong style sandal of all time. Then they are gone. They were so, so good! Bring them back Keen!

I have been using my Targhee Vent Keen hiking boots for a year now and I love them! They have a cushioned footbed and a roomy toe box, which has prevented any blisters or discomfort on long hikes. The boots also have a supportive ankle design, which has helped me to feel stable and secure on uneven terrain. They are also very breathable, which has prevented my feet from getting too sweaty or overheated. I would definitely purchase another pair!

I'm unbelievably disappointed in this company. I've had 3 pairs of their hiking boots 2 of which I got from warranty claims because the sole of my boots delaminated in weeks. I recently bought a pair of their work boots where I had the same problem and had to make another warranty claim. The company was good enough to give me a voucher for the value of the boots and so i thought I'd pitch in an extra $60 and get a slightly more pricey pair of boots. When I received the boots, it was just before Christmas and was off work by the time I tried the boots on and found they were too small It had been more than 30 days since I ordered them when I contacted the company to return the boots for a larger size they said that I was over the 30 day limit and they were not going to replace them for me and we're not going to return my $60. I can't even begin to say how disappointed I am in this company. I will never be buying their product again

Purchased a pair of boots while we were on holiday in Wales. Very comfortable to wear. But after a year and very occasional use, the soles started to seperate and let water in. These were returned to the retailer and a replacement pair returned. Unfortunately they haven't learned from their manufacturing defects and the replacement boots again seperated from the soles a year later. Its a real shame as they were very comfortable but even with light use, not in the slightest bit durable. Wouldn't recommend and certainly wouldn't buy again.

I live in the mountains of the Philippines. I have one pair of Keens, and one pair of Hokas. I figured I would put theses shoes thru the daily demands of living here. I will say don't waste your money on Keen. Mine have ripped. The Hokas are hanging tuff and have been worn much more than the Keens. As you can see from the photo I have already glued them once.

I have purchased many Keens over the years and my last three pair have all lost their sole completely. The adhesive has completely failed in the same way and its extremely disappointing. I think my last pair will remain my last pair from them.

I bought a pair. But when I retired my old shoes and wore these for a day... I found out there was an arch on the outside of the foot screwed up my walk I couldn't wait to go home and change shoes. Keen honored there customer satisfaction... They sent me another pair of blems... Sent those back they sent me another pair, with bumps on the inside of the toe area... Traded those in for another pair of blems... Gave up the whole shoe idea and went to their sandals... And yeah the right sandal was deformed... If you have to have a pair of keens I suggest you go to a retail outlet and try them on and walk around for a few minutes before you decide you need them... In my opinion they're absolute beautiful garbage... Good luck... you're going to need it

I have worn Keen sandals for years (purchased from retail stores). I purchased a pair on Keen website a month ago. Had a defect in a loophole on one sandal and fit was significantly tighter than all my other same size Keen sandals I have had before. I emailed them from their website twice since long hold times to replace and after a month of no reply I finally reached Keen by phone after 45 mins hold. I received the absolute worst, unacceptable customer service I have ever received even when I spoke with Manager she was VERY RUDE and all I was asking for is a pair in a size that I could wear. I have never received such rude service when the customer wants the product that they can use. The employee was rude and did not resolve such a simple issue. To have such horrible customer service on what is a premium priced sandal is a deal breaker for me giving them any future business! I will never buy Keen footwear ever again! Shame on Keen to lose loyal customers over such horrible service when they could simply reship the correct size like Zappos, Amazon, and every other online company! Buy other brand sandals where the company values your satisfaction and gives service in the cases there are both defects and fit issues. Additionally they removed this same review from their website as others have also posted so their website reviews carry no validity. Do your research if you choose to buy.

I ordered shoes through rush delivery, not only did I not get my shoes their website say I cannot get my $35 shipping fee back. Sound like a scam to me.

Can't believe that you cannot exchange a pair of boots for a different size after 30 days, purchased in November Igiven to me as a Christmas gift wanted to exchange them for a large size in January and was told to sell them on eBay or social media great customer service

Bought a brand new pair of. Keen targhee iis off ebay from a shoe store, brand new in the box. 3 weeks later the soles are falling apart and keen refuses to warranty them because they were sold from a official retailer... IF YOUR BOOTS WEREN'T GARBAGE IN THE FIRST PLACE! Ridiculous! Stay away from keen

They will rip you! Like they did me. Buy footwear in person! My new/old mantra. Outside of that they steal from you and me.