Kinguin Questions & Answers

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Hi,
I purchased product key for office 2019, but not working. Already raised ticket 4 days ago but no response. Want help to activate or refund.

asked by Kiran A. on 12/30/20

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Hello I have been waiting for almodt 24 hours to Getanswer on My rocket. The order is on hold, because of identity. And i et no supplert back
My ticket was sent more than 24 hours ago. Still waiting for their reply
I've been waiting 3 days to get help on an invalid key i was given. Does anyone know any ways to get them to bother to respond to me?
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they respond so slow in my case tbh. my order is on hold and im waiting 24 hours for a answer an this is for a 48euro order...
How long does it take for customer service to reply to tickets? Submitted one for an invalid key- I need the product by Monday or would like a refund.
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I have a Mac & an interested in purchasing Civ 4 or 5. Its something I download and enter a "key"? what is that? and what if the key does not work
Can you share a success story using Kinguin?
How easy is it to get a hold of customer service at Kinguin?

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