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Kinguin Questions & Answers

388 reviews
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Here’s what consumers have asked with answers from Kinguin staff and previous consumers.

4 questions answered
50% answered in 1 day
Question:

How easy is it to get a hold of customer service at kinguin?

Answer:

Hello! The key for Sid Meier's Civilization V or IV may be used in Steam Client. The activation details are provided in all product pages https://www.kinguin.net/category/4906/sid-meier-s-civilization-v-complete-edition-steam-key/#activation-details. In case of any issues with the products, please contact us and we will help you. Best regards Kinguin Customer Support

By John S.,
See more answers (7)
Question:

Hey not to be rude but how long does it take for my on hold ticket/problem to get answered? i have paid funds but have received nothing in return yet

Answer:

Hello, We apologise for the delay in our answers. We recommend you to contact us directly on the Live Chat. This way we will be able to directly assist you with the matter. Please contact us anytime you need help. We are available for you 24/7. Best regards Kinguin Customer Support

By John S.,
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Question:

Can you share a success story using kinguin?

Answer:

Nope, they are scammers, my balance is frozen from 4 months, after you sell a game they keep the money for 2 months and then the withdraw process will take another 2 months

By Ciprian G.
See more answers (3)
Question:

How long does it take for customer service to reply to tickets? submitted one for an invalid key- i need the product by monday or would like a refund.

Answer:

Hello, currently, our replies are delayed. If your issue is not resolved, feel free to provide us with a ticket ID or order number.

By John S.,
Question:

Hello i have been waiting for almodt 24 hours to getanswer on my rocket. the order is on hold, because of identity. and i et no supplert back

Question:

My ticket was sent more than 24 hours ago. still waiting for their reply

Question:

Hi, i purchased product key for office 2019, but not working. already raised ticket 4 days ago but no response. want help to activate or refund.

Question:

I've been waiting 3 days to get help on an invalid key i was given. does anyone know any ways to get them to bother to respond to me?

Question:

Hi, you sent me a used key (windows 10 home online activation) for my purchase. i cannot activate my windows 10 home. can i get my money back?

Question:

They respond so slow in my case tbh. my order is on hold and im waiting 24 hours for a answer an this is for a 48euro order...

Can’t see your question? Ask to get answers from the Kinguin staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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