Hi Valerie, we have actually been in contact with Bitdefender and last week they made a correction in their program to avoir blocking the use of Kizoa. Can you let me know if you are still having this issue? Please get back in touch with me directly at veronica.gomez@kizoa.com with a phone number I can reach you at as well as your Kizoa email address. Thanks!

Have you by any chance updated your pc? Cause the 0S X El Capitan has lost some of my contacts, my Kizoa slideshow was already made and downloaded on usb before I updated to El Capitan, haven't tried my kizoa account since, too busy with the other lost sites, must have a look