• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user patd38
New Jersey
5 reviews
2 helpful votes
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January 28th, 2016

So many stores have closed. Kmart carries 100% cotton clothing at exceptionally reasonable prices. Since I cannot find a store near me, shopping online has been a godsend. Once you have purchased any of their own line, you can count on the sizing to be universal. With people today seeing cotton, this is the place.

Thumbnail of user lillyg3
Maryland
48 reviews
191 helpful votes
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September 13th, 2015

Wish there were more stores in my area. Really like their children's clothes, gardening department and house wears, toys, party supplies, accessories, shoes. The interior staff is usually really friendly and will go to great length to be helpful.

Thumbnail of user renam6
New York
1 review
0 helpful votes
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October 16th, 2016

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Thumbnail of user roseleal
Tennessee
38 reviews
75 helpful votes
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January 30th, 2017

I used to love Kmart, but I can honestly see why they are losing ground. Their prices are no longer competitive with other stores and their shelves are often empty or bare of advertised items. Really has declined in the past 10 years.

Thumbnail of user kc87
California
4 reviews
9 helpful votes
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January 17th, 2016

I have walked out before while waiting to checkout when lines moved unbearably slowly due to language challenges, pricing issues, crowds etc. Usually sufficient parking but that does not justify the crowds and very slow checkout service.

Thumbnail of user tahin1
Florida
5 reviews
1 helpful vote
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December 19th, 2016

Unfortunately, the Kmart in my area shut down. However, until the end they had high quality goods for great prices. Bought a sand-which maker practically years ago and still works now. Most their clothes were a cheap fabric, but were fairly paired with cheap prices- most unlike many other stores (Target & Macy's clothes aged just as quickly, but were double and triple the price).

Thumbnail of user jassicac2
New Zealand
1 review
0 helpful votes
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September 23rd, 2022

The staffs are very rude there. I went shopping for a specific product yesterday and asked the staff where it is. It was simply a question "Are you a staff member of Kmart?" and they didn't even bother to answer vocally and just pointed at the logo on their shirt. I'm offended, as if they are saying Are you blind? Can't you see the logo on my shirt or something? As well as the second staff, not friendly at all. No smiling, just frowning. When I politely asked them if they sell any bags here, they just replied "No" rudely and walked away. Do you call this service? I'd give it a zero

Tip for consumers:
They have very poor service at Riccarton Kmart, Christchurch, New Zealand, would not recommend.

Products used:
shoes

Service
Value
Shipping
Returns
Thumbnail of user stavoss
North Carolina
6 reviews
17 helpful votes
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August 29th, 2016

Tried to buy a belt no one else has there inventory say 3 on hand another store says 5 on hand, i traveled far to both of these stores to find they both have 0 on hand i dont know who runs loss prevention but now i see why this company fails soo dearly. Plus kmart.com says they have it but yet cannot produce nor send the right belt. Kmart sucks!

Thumbnail of user jerryh54
New Mexico
6 reviews
111 helpful votes
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November 15th, 2015

Kmart has been in decline for years. Their stores are dirty and run-down, and they never have any good electronics. Everything seems generic and none of the employees seem happy or helpful. The isles are usually disorganized or missing large sections of merchandise. I rarely go to these stores anymore.

Thumbnail of user destinic
California
1 review
18 helpful votes
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August 10th, 2019

I tried to order a diaper bag and after calling the verification number my order was cancelled because I could not verify what county I live in in a different state when I was 8 years old completely ridiculous. If I verify my card that's all that should matter. I was also on hold for 20 mins just to be told there was nothing I could do other then reorder it. Never using Kmart again.

Thumbnail of user daler40
Ohio
1 review
1 helpful vote
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March 29th, 2017

I have ordered boots two times in the last year from kmart.com both times the orders were messed up getting the wrong size or not getting my product at all when you talk to a customer service representative they can't even speak fluent English this is the last time I will order anything from kmart.com they're a joke

Thumbnail of user honord1
New York
19 reviews
18 helpful votes
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December 17th, 2015

Absolutely the worst of the worst if that's at all possible. kmart.com hiding behind sears. Com will offer nothing but fall-apart defective stuff. Returned items 3 times and will never shop there again. By the way... all their merchandise has a sears address. Awful.

Thumbnail of user williamb253
Pennsylvania
8 reviews
21 helpful votes
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December 21st, 2016

I remember when they used to have reasonable prices. Now it's a wannabe Walmart with high prices. I have one near where I live and I hate even walking in there. The employees are rude, ignorant and make you stand in line a long time while they're B.S.ing with each other. One cashier sent me to another register to cash out only there was nobody there to wait on me. I waited a few minutes then walked out.

Thumbnail of user christophers43
Pennsylvania
1 review
6 helpful votes
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August 28th, 2014

I recently ordered a TV off of Kmart.com. I was very pleased at how low the price was, until my order disappeared. When I contacted them, they informed me that it was a pricing error. Ok that's fine, mistakes happen. But when I asked for a refund they said they were going to hold onto my money for a whole week. I do not see how that is an acceptable business policy. Nor do i see how it is logical, reasonable or morally acceptable. They refused to do anything in the way of recompense. I will never shop at a Kmart, Sears or any affiliated business again in my life.

Tip for consumers:
Don't.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa1152
Australia
1 review
5 helpful votes
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July 8th, 2020

My friend and I were testing out skateboards that we were about to buy. Lady that works here yelled at us so we didn't buy them. Not coming here for my things. My friend also had bought one from here, she will now be returning it as soon as possible. I loved Kmart but now this upset me and put me in a very bad mood. Bad service today.

Thumbnail of user robertom29
Illinois
30 reviews
27 helpful votes
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January 11th, 2016

Kmart's product assortment leaves much to be desired, and yes I know they have national brands. Maybe its simply because the stores are run-down, dreary and the employees look tired, uninspired, they're not friendly and little to no service.

I feel embarrassed to shop in Kmart stores.

Thumbnail of user michaelc336
North Carolina
8 reviews
7 helpful votes
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October 17th, 2016

Kmart is the worst place to shop unless you don't mind standing in line. There are never enough cashiers for the number of customers who want to check out. The cashiers that ARE on duty are poorly trained and frequently have to call for assistance from their never-present supervisors.

Thumbnail of user cindyf28
Texas
36 reviews
159 helpful votes
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October 29th, 2015

Kmart is not the store it used to be. The cashiers are so slow sometimes I just leave my basket and go elsewhere. No one is ever around to help you and even the manager is busy talking to friends laughing while customers fume.The lack of products they carry are easily found elsewhere as well so I do not bother with this store anymore. Believe me I tried and tried but the lack of customer service is just unreal.

Thumbnail of user sallya47
North Carolina
3 reviews
3 helpful votes
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December 8th, 2017

I used to like Kmart and I still do but since they have closed the ones that are closest to me I no longer have one to go to. I need something in town besides Walmart. They went down as soon as they hooked up with Sears. I could of told you this was a bad move.

Thumbnail of user suzannec7
Colorado
2 reviews
12 helpful votes
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July 17th, 2014

I ordered 5 fairy solar lights because my local Kmart was out (I did buy the last one). Kmart sent me 3 gnome solar lights, by intent, as they hoped I would accept the substitute. Excuse me! They did not communicate with me; they just did it. AND it turns out they did that because they shipped my order from local stores, who, of course, did not have any fairy solar lights! Really? How stupid and unprofessional is that? Yes, I will get a refund, but WHY? So disappointed and appalled. They may have lost of all of my business.

Thumbnail of user ruthd13
California
4 reviews
0 helpful votes
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July 6th, 2015

If your looking for a baby doll that looks like a real baby with pretty features-Kmart is your store. Your recipient will be a happy girl! And that's what it's all about. The smile on her little face.

Thumbnail of user sarahs145
Australia
5 reviews
26 helpful votes
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April 13th, 2015

Not every family can afford top dollar items for their children or home. As a mother of 6, I find the prices at Kmart amazing. With the speed in which my children grow or wear out their clothes, Kmart offer cheap replacements. Not only cheap but I find the quality to be excellent also. I highly recommend Kmart.

Thumbnail of user pietag
New Zealand
2 reviews
3 helpful votes
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March 16th, 2017

I could stay here for hours! So cheap. Great variety! Lovit!
I absolutely recommend this store to all. However the new set up in Hastings NZ, is just not the go. Why have checkouts in the middle of a shop?

Thumbnail of user andream133
Kentucky
4 reviews
11 helpful votes
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April 12th, 2019

Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.

Thumbnail of user williams322
New York
2 reviews
0 helpful votes
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May 19th, 2015

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Tip for consumers:
Highly Recommend

Service
Value
Shipping
Returns
Quality

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