LawnLove

Went on the Thumbtack app. And was given the option of this company. Their prices are sky high. They demand a 3 cut minimum booking. However, on their website they say a one time is available. They take your credit card information. They sent a crew who used old equipment who left rows of grass between the cut rows. They edged and chopped away too much soil and grass. They left an 8 inch row on my front lawn uncut because it was the neighbor's property except it was on my side of his sidewalk. No neighbor is going to come and cross his sidewalk onto my side. Then customer service you can never reach. All their employees are from different countries and difficult to understand. I would spend at least over 2 hours on the phone for 4 days trying to explain to these people what had been, Then they made a decision to decide when they were coming back which was not a day I would be here to watch them. They send you emails that you are not able to respond to. They tell you to go to their app and fill out the forms and speak with their gnomes! I could have had my grass cut 10 times for all the grief I spent online with their so-called gnomes. I had to notify my bank and tell them of the fraud and close out my card. They said they would return my 60 dollars. Who knows. Each time I spoke to a gnome, as they so insult their employees and name them this. A gnome gave me a different story. I will report this to the Illinois Attorney Generals office consumer fraud division and my bank will go after them. All of this grief for a 4000 sq, lawn. Never hire this company and stay away from Thumbtack.com!

The guy who did my lawn did it unevenly ( shearing it down to dirt in spots and completely missing other spots. It cant just be cleaned up. I now need to replant my lawn where it hot dirt in large areas. He said he wpuld do edging but didn't do it in the three times he came. It is almost difficult to make such a mess of a nice lawn in such a short time. They should pay the customer.

DON'T MAKE THE SAME MISTAKE!

It's difficult to even give LAWN LOVE one star because they've failed to even mow my entire lawn a single time.

I should have looked here before contacting Lawn Love for mowing service.

After signing up, and agreeing to a three cut minimum, and letting them know access to my fence was limited to a 53 inch gate, I was assigned a "pro," and scheduled for service. After being rescheduled multiple times Oscar Bustos lawn care came out but only mowed the front indicating he couldn't access the back yard, even though they knew ahead of time what size my gate was. Why did he take the job if he didn't have the necessary equipment?

So I tried to get some sort of customer service, and after playing phone tag Megan, from customer support, acted very concerned, told me my job was important to them, and that she would get another crew out to take care of the job. In the mean time I had to mow our back yard, which was incredibly long by this time, and after multiple recent shoulder surgeries, which is why I was looking for a service in the first place. Still, Megan said I would not be charged for the first mowing, and I was then scheduled with RightWay Lawncare and Property Maintenance, 3-4 days later.

It's now been seven days with no rain or inclement weather, and RightWay Lawncare has not shown up, and our lawn has not been mowed AGAIN, and so I will have to mow it myself AGAIN.

Given Lawn Love's incredible ineptitude I will be seeking release from my three cut agreement, since they can't even do it right once. In addition to my review here, I will also be submitting a complaint with the Better Business Bureau.

Was quoted 29.00 and billed 55.99. They did half of the job never did the back yard. I sent 4 text messages letting them know they did only half of the job but no one responds. Refund the money you charged.

After having 4 consecutive services scheduled and cancelled by the provider due to "scheduling conflicts" I've cancelled services with Lawn Love.

Cancelling is a funny term because they've never actually serviced my lawn or even shown up to my property. But they have a "3 service minimum" and they're currently at 0 services provided.

This company lies about willing to aid when property is damaged by contractors they pair you with and accepts no responsibility if your property is damaged. The area to file a claim on their website is totally bogus. They do not vet the companies they pair you with. I ran background check on crew that damaged property and criminal activity was present in background report. When asked for info to assist in filing lawsuit lawn love would not provide business address only a phone number and email which is what I had to use to find an address to file a lawsuit. The company's terms and conditions claims to aid with arbitration but do not. The company stated I should work with the company that damaged property as their clients are typically reasonable…hard to do if the crew won't respond or speak with you or admit responsibility.

This company is so unreliable! They say they will come and then send an email" unfortunately the scheduled crew can't make it. We will reschedule " only been with them 1 month but for reference this email was sent out 3 x in a month! Very bad company. Stay clear!

I ordered a lawn service and I'm very impressed with the first cut! I didn't have any special guidelines and Travis went above and beyond, weed eating and edging were obviously done, and my lawn was mowed nice and even with no grass clippings in sight!
I usually like to mow my own lawn but have been struggling to find the time with all my other obligations, and this service is prompt, affordable, and very professional. I'm sitting outside and enjoying my space without feeling guilty for not mowing it this week all thanks to Travis and Lawn Love!

I live in Boca Raton, Florida and have been a customer of Lawn Love for about a year and have received excellent service every two weeks. As the attached pic shows we have a relatively large amount of grass. Jeremiah is up to the task. Their customer engagement model is state of the art.

I used Lawn Love to manage my rental property yard. It is super easy and very affordable. The assigned crew has done an excellent job and I'm very happy with how the property looks. The interface is simple to use and modify services. I'll definitely use them again!

I am a new customer who is extremely satisfied. I was unable to maintain my lawn any longer and found LawnLove online, I read the reviews, got the free quote and set up service. Bryce came out by and made my yard beautiful again.

Same as other reviews, last minute cancelling because they don't have labor. When I called they admitted that even the rescheduling they proposed was not reliable, as "short on labor". We need reliable service, not a "maybe some day" offer.

I'm very happy with how easy it was to get the services I needed for my particular lawn. The forms were easy, and I've really been very happy with both the prices and quality of service that I've gotten from the lawn services I got. I've had a couple of trees trimmed, as well as some shrubs, and they mow my lawn every other week.

I would absolutely recommend using this service to other people.

Excellent communication and service. The backyard was a mess from the winter storms. All leaves and brush removed, bushes cut back as requested. Front and back lawns mowed to an asthetically pleasing and little dog friendly length. The edging looks fantastic. Bravo and thank you!

Lawn Love mowed right height, Edged lawn & trimmed, very satisfied. Above average size lawn. Now it was just dry enough between record Rain Showers to cut properly. Took 45 minutes for 1st mow of Sring 2023.

LawnLove is definitely a perfect company for your lawn care needs. I was overwhelmed with the last minute job they did for my property while I was on the road traveling. I thought I did a good job doing my yard, But LawnLove blew me away. Your business, Is their business when it comes to a great looking lawn. I definitely would recommend them out of everyone I have tried since owning a home. Thank you for your lawn service.

Do not use this service if you value your sanity. For 6 months they charged me $200 a month to come out and supposedly mow, trim, weedeat, put down weed control. Each time they were at my home 15 minutes and left the grass flattened but not mowed. None of the other services that they said they were doing were done. They just billed me $222 on my credit card in June, after I complained that the service was not done yet again. They are not local and subcontract the work. That is the real problem. The company has no idea who is showing up at your home. I have tried to cancel the service over and over and they just keep showing up.

I had an embarrassingly overgrown lawn, which some lawn care services don't want to touch. Lawnlove didn't turn me away and sent Uriel to do the job. I'm so pleased with Uriel's work and I'm not embarrassed about my lawn anymore. If you're in the Sacramento area, I recommend LawnLove and Uriel!

Professional, great attention to detail, they did such an amazing job, the work ethic and attentiveness to the job I saw them giving from my camera really makes me feel they cared tremendously about my lawn and the quality is proof! Thanks again!

Mario was wonderful and so very thorough!
I was in a pinch unable to mow my lawn from an injury and another company failed to mow in time. Mario showed up very quickly and made my yard (that had gotten out of control) look beautiful again! I definitely recommend these guys!

Jamall was conscientious and respectful in all of his communications as he took care of my lawn needs. He even sent photos so I could make sure everything was addressed as I couldn't be on site during the service. I highly recommend Jamall to everyone. Thank you, Jamall! From Grateful

I went online this morning and found this company I spoke with Ms.Ines she listen and answered my questions she's very professional. She told me they would come out in 2 days but they came within 5 hours and they did a excellent job. Thanks again! This site will not let me upload a picture.

Went above and beyond what was expected in taking care of my yard. My yard was atrocious and I could never seem to get around to getting it taken care of. Lawnlove made it super easy and convenient. This was not a easy job as my yard was way overgrown and not easy to clean up. Andrew showed up and despite how atrocious the yard was he got the job done doing way more then what was expected and my yard has never looked better. I will definitely continue with there business and I already have several friends and family that have noticed and are wanting to start business with them too. Thank you for doing an awesome job!