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on 12/21/15You can access them thru phone or email en they were answer you back quickly. Some times some orders taking so long is b'coz of the availabilty of the product. Lazada will keep you updated but expect delays during christmas rush...
www.lazada.com.ph/contact/
You can contact lazada using this. Then just wait for about 24 hours before they respond. Hope this helps! :)