LightInTheBox
Questions & Answers

I want to Order from lightinthebox, but I see a lot of horrible reviews, can I really trust this website?

Asked by Crystal M. on 1/16/2016

34 Answers
Michel R.1/17/2016

Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Wing H.1/17/2016

Do not buy clothes from them
Annie G.1/17/2016

Absolutley not. Trust the negative reviews, the very few good reviews are written by employees of light in the box. Hope this helps.
Lisa M.1/18/2016

No! Pay a little extra and order from Amazon, better quality and much quicker shipping!
Angel A.1/17/2016

I would not trust this website, most of the products are poorly made, especially the clothing.
Sultana k.1/17/2016

Awful place to shop don't waste your time or money honestly! I would never shop in that site ever again a waste of 70 pounds and terrible service
doug b.1/17/2016

If you buy, be sure to create an account. No account, no customer service. If there's an issue, you may be able to contact them through PayPal, but there response will be a form letter telling you to, sign into your account and check your order there, or to contact them through your account. That's it. They respond to nothing after that point. Shipping at a month is about right. Product is typical Chinese quality. You could buy 6 of the same shirts and they would all fit differently. You could buy two of the devices and one will crap out in a week, the other may be flawless and last 10 years. It's no different than going to a casino--how much are you willing to gamble?
Dani B.1/17/2016

I absolutely would not buy from them, as well as a multitude of problems with their site and products they also want until you receive your items to send you extra charges and if you haven't already received the package they'll hold, what you've already paid for until you do pay the extra bill
aziz a.1/17/2016

Believe me, light in the box is very bad experience to buy online. If you buy any product then you will not receive it. And if talk with customer service ( if there is) then you will get the same answer for every question you will ask.
Do not waste your time and money with this site ( light on the box).
Mel R.1/17/2016

They are a Chinese company that doesn't send it's items. Save your money

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