I want to Order from lightinthebox, but I see a lot of horrible reviews, can I really trust this website?

asked by Crystal M. on 1/16/16

33 Answers
Thumbnail of user michelr13

Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.

Helpful  (7)
Thumbnail of user wingh

Do not buy clothes from them

Helpful  (6)
Thumbnail of user annieg20

Absolutley not. Trust the negative reviews, the very few good reviews are written by employees of light in the box. Hope this helps.

Helpful  (5)
Thumbnail of user lisam247

No! Pay a little extra and order from Amazon, better quality and much quicker shipping!

Helpful  (4)
Thumbnail of user angela249

I would not trust this website, most of the products are poorly made, especially the clothing.

Helpful  (4)
Thumbnail of user sultanak

Awful place to shop don't waste your time or money honestly! I would never shop in that site ever again a waste of 70 pounds and terrible service

Helpful  (4)
Thumbnail of user dougb50

If you buy, be sure to create an account. No account, no customer service. If there's an issue, you may be able to contact them through PayPal, but there response will be a form letter telling you to, sign into your account and check your order there, or to contact them through your account. That's it. They respond to nothing after that point. Shipping at a month is about right. Product is typical Chinese quality. You could buy 6 of the same shirts and they would all fit differently. You could buy two of the devices and one will crap out in a week, the other may be flawless and last 10 years. It's no different than going to a casino--how much are you willing to gamble?

Helpful  (3)
Thumbnail of user danib12

I absolutely would not buy from them, as well as a multitude of problems with their site and products they also want until you receive your items to send you extra charges and if you haven't already received the package they'll hold, what you've already paid for until you do pay the extra bill

Helpful  (3)
Thumbnail of user aziza3

Believe me, light in the box is very bad experience to buy online. If you buy any product then you will not receive it. And if talk with customer service ( if there is) then you will get the same answer for every question you will ask.
Do not waste your time and money with this site ( light on the box).

Helpful  (3)
Thumbnail of user melr15

They are a Chinese company that doesn't send it's items. Save your money

Helpful  (3)
Thumbnail of user nandat

I bought a coat and you cannot trust the sizing and it is a nightmare trying to return items. I ended up giving up and selling the coat at a loss on e bay. Norman.

Helpful  (3)
Thumbnail of user naseema6

They are a scam, do not buy anything from them under any circumstances whatsoever.

I anyone has any trouble, raise a PayPal ticket (if you have no choice but to buy from them always use PayPal) for refund and do not bother wasting your time with customer service, they just fob you off with lies. They only respond in a proper manner when PayPal get involved.

Helpful  (2)
Thumbnail of user waynem63

I would not buy from them, They WILL rip you off. They also have another web site www.miniinthebox. Stay away from both...

Helpful  (2)
Thumbnail of user lindal157

The shipping is not good, it may take very long time. It ia the reason i cancelled my order, but my complain was answered quickly by emai, they do not have phone number. Shopping online has the risk that production does not fit your expectations, which is common.

Helpful  (2)
Thumbnail of user theresar6

Well I would definitely take time into consideration
Sometimes their orders get backed up so order well in advance They are a legit company. But they are international and they donnot have a customer service number. They do have an email and will correspond that way if you should have an issue. Finally order certified. Mail so you have a tracking number and order with a credit card if you are still unsure. I hope that helps be blessed. Also, I am not an employee I actually bought a real dress from them ans I was very satisfied.

Helpful  (2)
Thumbnail of user lisac167

Nooooo. I never received my merchandise and had to file an affiidavit with my bank to get a refund. They told me when I get the merchandise to refuse it. I still haven't received it. Ordered Dec 1st.

Helpful  (2)
Thumbnail of user teddyb2

All I know is this site has no customer service whatsoever. However you will receive your merchandise but you will receive it most likely well over a month after you order it even though when you order the site will tell you an estimated date of delivery It is a lie. Like I said probably a month from the estimated time not from the time you order. As for the customer service that does not exist it is all automated responses so do not even try to ask them a question or track your package because they do not use regular mail service that use some kind of weird service that offers no real tracking information. So if you're in no hurry for your order and maybe like being surprised by getting a package that you forgot about because it's been so long since you ordered it I've never had a problem with the quality of the merchandise so go for it.

Helpful  (2)
Thumbnail of user orianag3

I ordered in November and haven't received one of my two orders. The other was a dress. Very disappointing. Did not even look like the one on The site. When i did finally get through to this company the representative had the nerve to tell me how to measure my bust.

Helpful  (2)
Thumbnail of user lauraa45

No. I bought a ps4 controller which has been confirmed as fake.

Helpful  (2)
Thumbnail of user martinh104

From my experience Lightinthebox will cause you nothing but hassle. Poor quality fake or faulty items with a nightmare and costly return process. Retain your sanity and money and shop elsewhere

Helpful  (1)
Thumbnail of user amym209

In a nutshell: Very poor service and and very average quality fabric. If its dresses, gowns, etc. you're after. Try edressit. Amazing service, fast delivery and beautiful quality fabric..

Helpful  (1)
Thumbnail of user keziae

The answer is no way

Helpful  (1)
Thumbnail of user marielah1

Well I ordered in November, I didn't get half my order until the 8th of January. But the other half has not arrived, what did get here was very poor quality. Honestly I wanted to return. The other half I put in a ticket and they reimbursed it. It was an overall horrible experience and I ordered make up and brushes... if it helps any, don't waste your time and money

Helpful  (1)
Thumbnail of user patricks79

Sorry the links are not getting me back to a point where I can respond but in short "Stay away from Lightinthebox. There credibility is shot with me!

Helpful  (1)
Thumbnail of user jos4401

Please save yourself the frustration and DO NOT ORDER from this site. All these people including myself, advise against having anything to do with this site.

Helpful  (1)
Thumbnail of user daveb118

It took one day less than a month to receive my laser pointer. The merchandise was good, but a month seemed like forever.

Helpful  (1)
Thumbnail of user nadik1

Do not buy i order and payed a kitchen faucet and they say we Send it but i never got anything. And when i asked the i want my mony back they say its youre problem that you didn't recive so 70 euro down to the draine

Helpful  (1)
Thumbnail of user barbaraf1941

DO NOT WASTE YOUR MONEY - sizes are totally wrong - can't get help from customer service - can't return because no return address is available

Helpful  (0)
Thumbnail of user roseg541

I just tried to return to items only to be told they are "made to order" - the words "made to order" were written after the item though it appeared to be a standard size ordered. No "made to order" garbage and as "made to order" they cannot be returned! They are shisters! Do not order from them! Be warned! Wasted bouquet d'argent on them! (too much money)

Helpful  (0)
Thumbnail of user aliciarotman

Do NOT order from this site Chrystal.
I just went through a very stressful experience with them.
Tried to return the dress I bought (wrong size, wrong length...not what I'd seen in the picture of the dress on their site).
No return possible, and refund not even the 20% the tell you can be requested.
Terrible, terrible, terrible!
Alicia R

Helpful  (0)
Thumbnail of user ericac415

Don't do it. Go to Salvation Army or the trash it will be better and cheaper. Besides they won't really let you return it. I threw all dresses in the trash and was out 60 bucks. Sad too I was excited about it, I wish I had read scam alert before I bought.

Helpful  (0)
Thumbnail of user georgek355

I placed an order on December 28th. I sent in an inquiry and was told that it was now in Vancouver and might take another 2-3 weeks to arrive. I'm not expecting to see decent quality so am prepared to write this order and company off my future list. If the product does arrive and is decent, then I will write another review but I'm sure this was a total waste of time and money.

Helpful  (0)
Thumbnail of user brandonl30

Yes do trust them, I ordered through them and my order was very good and came on time and all in working condition, to contact them do it over email they get back quickly x

Helpful  (0)

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