LilySilk
Questions & Answers

It is impossible. They're only reply to emails is automated and they do not respond after that. They do not answer the phone number posted on the site.

I have to give an update on this, as in 2024, their responsiveness is nothing short from excellent. After the immediate automatic messages, all the replies arrived within 24 hours. Tested several times. I would say the real replies are not automated and navigate with clarity the details of the inquiry, overall very good support quality.

Agree, its all automated so you better like what you purchase or you may have a difficult time returning/exchanging. Maybe thats their intention?

As you say they are quite responsive to emails it normally takes them 24-48 hours to reply which isn't too bad however they are automated replies so it's unhelpful. You might as well speak to a brick wall.