• L'Oréal Paris

2018 CUSTOMER CHOICE AWARD

L'Oréal Paris

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Overview

L'Oréal Paris has a rating of 4.0 stars from 297 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with L'Oréal Paris most frequently mention hair color, good quality, and long time. L'Oréal Paris ranks 3rd among Anti Aging sites.

  • Service
    61
  • Value
    68
  • Shipping
    55
  • Returns
    50
  • Quality
    70
  • No refund
  • Free shipping > $25
  • Yes
Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
16
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How would you rate L'Oréal Paris?
Top Positive Review

“The best shampoo for neutralizing yellowness”

Erika O.
7/9/24

I use shampoos and hair conditioners. The condition of the hair after your products is simply super. The best tinted shampoo for blondes, purple only for you! It does not tangle the hair, does not dry it out, and preservation gives very good results.

Top Critical Review

“The mascara flaked”

Beverly B.
4/20/24

My preferred brand of makeup is usually L'Oreal. I purchased this mascara a few weeks back. I utilised the package that I had opened to go to the Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Reviews (297)

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Reviews that mention popular keywords

hair color (16) great product (6) makeup products (3) quality products (4) loreal products (4) loreal cosmetics (3)
Thumbnail of user orlovaerika222
2 reviews
0 helpful votes
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July 9th, 2024

I use shampoos and hair conditioners. The condition of the hair after your products is simply super. The best tinted shampoo for blondes, purple only for you! It does not tangle the hair, does not dry it out, and preservation gives very good results.

Products used:
L'ORÉAL
PROFESSIONNEL
PARIS
Silver
VIOLET DYES + MAGNESIUM

Service
Value
Shipping
Quality
Thumbnail of user calebd161
2 reviews
4 helpful votes
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March 7th, 2024

Loreal is the brand that's most popular. I've been using their cosmetics for the past 6 months and I really love their product quality at a very affordable price. Even their products last well all day long. Some goods are very costly but worth paying for a product of high quality.

Thumbnail of user adamd399
4 reviews
5 helpful votes
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January 3rd, 2024

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Quality
Thumbnail of user mariet417
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

L'Oreal cosmetics is usually my go to brand. Bought this mascara a few weeks ago. Opened package and used first time to attend Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Thumbnail of user manishaj20
1 review
0 helpful votes
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March 23rd, 2023

I very recently tried the loreal shampoo and conditioner and it left with soft, silky, smooth hairs. I had tried many products but after two day of hair wash my scalp produce lot of oil but after trying loreal I have got such amazing results. Would like to try some more samples.

Tip for consumers:
Using shampoo properly to the root twice.
Then after rinsing using the conditioner only on ends. Use it twice a week for best results.

Products used:
Shampoo and conditioner

Value
Quality
Thumbnail of user kaenj1
1 review
0 helpful votes
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November 6th, 2021

I am very disappointed with this product. It costed a lot of money and was absolutely not worth getting. It doesn't work at all, the color transformation advertised on the package is nothing like what you actually get. It also dried out my hair significantly and led to breakage and some hair loss.
I do not recommend this product for any hair type at all, I doubt it'll work for anyone!

Tip for consumers:
Keep proof of reciept of payment. Don't use Loreal Tokyo Intense Violet Hair Color. It's a waste of time and money. Very bad for your hair's texture, will dry you out.

Products used:
Hair color

Thumbnail of user bethc838
1 review
1 helpful vote
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January 30th, 2022

I bought 2 age perfect I renewal. No change in my skin after using all I could. One bottle stopped pumping at 1/2 empty and the other stopped pumping at 2/3 empty. Product should be in a little jar so that the entire amount can be reached. Picture shows how much is left in each container that cannot be pumped out.

Tip for consumers:
Expect to only get 1/2 to 2/3 of the product from the container.

Value
Quality
Thumbnail of user bradyh60
18 reviews
5 helpful votes
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September 21st, 2020

I bought Loreal Paris shampoo and conditioner, which will help minimize hair loss, as I heard from my friend. But after a couple of weeks, rather than seeing changes, it increased. I stopped using this product.

Thumbnail of user carlas146
1 review
10 helpful votes
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April 30th, 2019

Hair color did not lighten at all. Called customer service and was told basically it was me and worked for everyone else! Sending out coupons but why do they need my phone number? I refused. Will never use brand again.

Thumbnail of user stannisl1
2 reviews
5 helpful votes
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January 19th, 2021

Top rate on all L'Oreal goods. Their waterproof mascara is very waterproof and with soap and water they don't slip off. When you cry, laugh or swim, it's healthy. So many different complexions are matched by the foundations and powders. Blushes and eye shadows come in a range of shades that suit them. And it's hypoallergenic for all things.

Thumbnail of user janeth234
1 review
0 helpful votes
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August 3rd, 2018

I use the Loreal Visible Lift foundation. The product is great, however after using half
The bottle, I have to buy a new one, because the pump does not work properly. The customer service rep I spoke to this morning said there's a lot of people who have complained about the same thing. Why not save yourselves money, and help the environment by not putting all that extra plastic on your bottles. It obviously is not
Working for your customers. I could only rate this product three stars due to the money
It's costing me to buy it so often. I will shop around if it's not fixed. Product is a five otherwise! Thank you, Mia

Thumbnail of user jonathanh542
2 reviews
6 helpful votes
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September 29th, 2020

My daughter absolutely loves your brand! Oh, how happy she was when I ordered her a set of cosmetics for her birthday, she literally told all her friends about it! Thanks also for the excellent service and fast delivery.

Thumbnail of user jamesp788
2 reviews
22 helpful votes
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March 14th, 2019

Hands down, this (Voluminous Butterfly Mascara) is by far my favorite mascara! The original formula is heavily pigmented and has the perfect consistency so you only have to use one coat (and still layers beautifully if you prefer a more dramatic look). I have thick, dark eyelashes with a slightly natural curl, however when I wear this mascara, it looks like I am wearing fake eyelashes. I always get tons of compliments and people don't believe that they are my real eyelashes! I've occasionally branched out in the past when I've ran out and need to replace my mascara, only to splurge $25+ for a tube of mascara and feel extremely disappointed with the results (and the waste of money).

Thumbnail of user ottod14
2 reviews
12 helpful votes
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March 30th, 2017

A well known brand I`ve been hearing of for all my life I think. A great present for women, the company has various cosmetics that are suitable for everyone, so you dont miss with your present choice.

Thumbnail of user kimt198
19 reviews
64 helpful votes
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August 10th, 2018

I am a middle aged woman and am finding it harder and harder to find products that suit my needs, but Loreal does not disappoint! There age perfect line hits the spot! L'Oreal Paris Age Perfect Hydra-Nutrition Golden Balm is low priced yet works just as well as other higher end creams. If you are looking to look younger and are on a budget look no more they have everything you'll need to keep your skin looking young and you feeling wonderful!

Thumbnail of user jannag11
8 reviews
2 helpful votes
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August 30th, 2020

I used L'Oreal in the past, tried other cosmetics, and went back to L'Oreal recently. Their old ad was "Loreal because I'm worth it." The French company provides beauty and cosmetics of high quality at reasonable prices to women everywhere. It is one of the best makeup items on the drugstore for the price.

Thumbnail of user bentleew
4 reviews
13 helpful votes
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August 22nd, 2020

All L'Oreal products are top rate. Their waterproof mascara is truly waterproof and doesn't come off with soap and water. It's good when you cry, laugh, or swim. The foundations and powders match so many different complexions. Blushes and eye shadows come in a variety of complementing colors. And all products are hypoallergenic.

Thumbnail of user annl200
1 review
8 helpful votes
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January 17th, 2019

I like the online store, convenient product search and description, promotions and gifts, which are always very pleasing when receiving a parcel, very much! Fast delivery to the regions, when ordering a certain amount - free delivery, guarantees of quality goods, you can get advice by phone, operators always communicate politely and competently. Thank you for the quality service.

Thumbnail of user kristam54
4 reviews
24 helpful votes
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June 6th, 2019

For me, it is difficult to choose cosmetics that are suitable for me, this is not because large requests or price does not suit, but because of the sensitivity of the skin and allergies. The first acquisition was BB-cream, which was surprising, since it was exactly how he lay on his face, hiding small mimic shakes. Since my skin is rather dry and with any use of the tonal base, peeling is visible, I didn't see it after the explosives. No discomfort or consequences. I work from 8 to 22, the result of applying in the morning remains until the evening. Most of all I like the fact that the cream has no characteristic pronounced smell and does not clog the pores of the skin. There is no mask effect.

Thumbnail of user dominikal2
1 review
0 helpful votes
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January 24th, 2022

My mum tried the midnight serum and said that was great and even awesome. She has been using it for 3 month already and now she can tell that it really works. Since she doesn't have an account she asked me to write feedback, perhaps it will help someone to make the right choice.

Products used:
midnight serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user michels40
1 review
1 helpful vote
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September 3rd, 2019

Id like to pick upp the review on a one profuct of this mark
My skin is combination oily, so I don´t think it will be for me, but it really looks lovely on you. The claims regarding coverage (full vs medium) can be a little strange sometimes, I have had medium coverage foundations that offered much more than the high coverage ones

Thumbnail of user maryg3577
1 review
0 helpful votes
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August 27th, 2023

I've used L'Oreal products for 30-plus years, but something has changed since the pandemic. Mascara tubes are so empty, and the eyeliner is not the same, I used the foundation for years but found Covergirl is equally as good if not better. I've switched to Covergirl for everything. Not sure what happened but you've lost me as a customer.

Products used:
cosmetics

Quality
Thumbnail of user teresap905
2 reviews
1 helpful vote
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January 25th, 2023

If you didn't know, L'Oreal use animal testing for their products. So the question is:

Do you want to use product who test on animals?
Do you want, that animals live in a cage, because your product?
Do you want that they torture animals and kill them?

It's your choice, but choose precisely.

Products used:
I don't want to use their products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindat2305
1 review
0 helpful votes
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April 1st, 2023

The telescopic mascara is junk. The brush is so flimsy. It's hard to get back into the tube. The bristles on the brush are so small. You end up poking yourself in the eye. Very very disappointing. Used it twice. Throw it away.

Thumbnail of user nickb1163
1 review
2 helpful votes
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August 5th, 2023

I love the pink L'Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105, I can trust it is the same. Picture is from the same week searching for the right color of 105.

Tip for consumers:
I love the pink L’Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105 , I can trust it is the same. Picture is from the same week searching for the right color of 105.

Products used:
Cosmetics

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Find The Best Makeup, Hair Care, Hairstyling, Hair Coloring, Skincare & Anti-Aging Products On The L'Or̩al Paris Homepage. How-to videos and makeup tutorials.

Business Attributes

  • No refund
  • Free shipping > $25
  • Yes

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4.0
297 reviews
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