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No contact person to call and check on your order. Only email updates with NO RESOLUTION and even those are delayed by several days. I've requested my money back...no response. So now I have to contact my credit card. DISASTER.
Tip for consumers:
I hope others are aware. More so: I hope Lu Lu and Georgia tries to make this right for everyone. It's honestly the worst customer support I've ever seen.
Products used:
Two rugs and NO FOLLOW UP
This company is a sham. The companies they source from make cheaply made furniture that have arrived broken on two occasions now (and not because of delivery). I'm 0 for 2 at Lulu and Georgia. Not to mention the pricing is astronomical and you can get the same furniture pieces at places like Burke Decor for less
Tip for consumers:
Their prices are inflated and look elsewhere first
Products used:
Furniture
We ordered the Kaila media lounger from Lulu and Georgia in Nov 2020 for $1700.We were originally given a March shipment date, which was understandable given the Covid pandemic. While we were waiting, they started offering the lounger at 25% off and I insisted on receiving a refund for the difference in price, which they reluctantly processed. The seat eventually got to us in May, and it was a shocking disappointment. The web support of the extra wide seat is so cheap, it offers little support. The fabric is not of good quality. It has the look and feel of some cheap furniture you'd get on Amazon, but for about twice the price. Would not recommend them at all.
Do not buy from here. They sent me a mold-infested sofa and do not even respond to get it out of my apartment despite the fact that I have a severe mold allergy. Customer support doesn't respond for days or weeks on end. Completely unacceptable and a health hazard to myself and my family.
Do not waste your time or money with this company. Buy from another vendor that sells the same stuff, very easy to find online -- just type in the description of what you want from L&G and you'll find the same stuff from a variety of other vendors that are actually responsive and professional.
Side note: I also paid $150 for "white glove delivery" -- the delivery guys wouldn't remove the moldy sofa and also told me I had to pay extra because I was on the 2nd floor. WHAT THE ABSOLUTE F*CK?!
Tip for consumers:
DO NOT BUY FROM THEM! There is no reason! Just buy the same products online from a different vendor.
Products used:
None -- the sofa is completely infested with mold so it is unusable and a health hazard in this small space
$3k + dining table arrives without hardware. Installation guys say this is common. Can't reach anyone on phone Lulu and Georgia literally has no phone that isn't a recording telling you to email. No reply yet.
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FOLLOW UP - 8 DAYS LATER STILL NO HARDWARE OR PHONE CALL! THE WORST FURNITURE COMPANY I HAVE EVER DEALT WITH.
L&G allows no changes to your order once received. No cancellation of orders. No phone number to call. No customer service, except an AI bot that tells you 'request denied'. This is grifting.
Who treats customers like this? No response to emails and no updates after 1&1/2 weeks of placing the order.
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