• LuminaBright

LuminaBright

Is this your business?
Write a Review

Overview

LuminaBright has a rating of 1.1 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LuminaBright most frequently mention customer service, solar lights, and full refund problems. LuminaBright ranks 113th among Solar sites.

  • Service
    5
  • Value
    6
  • Shipping
    5
  • Returns
    5
  • Quality
    6
12
See all photos
How would you rate LuminaBright?
Top Positive Review

“Very Happy With LuminaBright Product Performance.”

Jimmy R.
5/9/19

I ordered the Lumina Bright solar yard lights five (5) weeks ago and have been completely happy with my purchase. This was the first purchase I have ever made online without ever reading the reviews before I ordered. I waited till after the purchase and then began reading all the negative reviews. Well, after reading the reviews and reading every complaint that after contacting LuminaBright. The customer was told to clean the battery contacts. After receiving the solar lights, I read the directions and installed my new outdoor lighting system in various areas of the yard and every light worked great for three (3) weeks. Then I had one that stopped working, then two, then three. So, I removed the four screws on the back of the solar plate, removed the battery only to find that a bed of ants had populated and accumulated white specs of food or it was their eggs because there were a bunch of tiny black ants inhibiting the battery connection with the contacts. Anyway, I removed any insects and/or debris, I gently cleaned the battery contacts and the light works as if it is brand new. Please guys, be a man! Don't be so dramatic about a minor defect in the product. A real man could have fixed the problems they are having instead of crying about the problems. #1 They don't make things as good as they use to and #2 Not too many products today are made in the great USA.(We voted to Make America Great Again So, Lets Keep America Great for as long as we can) This was probably an American company operated by an American and marketing and selling a foreign made product to provide for Him/Her self and their family.

Top Critical Review

“Complete Garbage at an excessive price”

Roger H.
12/16/19

STAY AWAY, FAR AWAY from this company. The product they ship is complete garbage! Lightweight plastic, low grade electronics used in the manufacturing. I purchased 10 of these light and with-in 3 days a few became defective and didn't work. After a week all are defective (lights not working at all) and screws rusting / condensation under lens from water penetration. Now company even though they say no hassle returns on their website are giving me a problem with return and not wanting to refund full amount of purchase price because original packaging is no longer available. Credit card company has been notified and disputing this charge. Also you can purchase similar on Amazon for 1/2 price (not that I would purchase these either as they are likely of the same poor quality).

Reviews (121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user rogerh239
1 review
5 helpful votes
  • Send Message
December 16th, 2019

STAY AWAY, FAR AWAY from this company.

The product they ship is complete garbage! Lightweight plastic, low grade electronics used in the manufacturing.

I purchased 10 of these light and with-in 3 days a few became defective and didn't work. After a week all are defective (lights not working at all) and screws rusting / condensation under lens from water penetration. Now company even though they say no hassle returns on their website are giving me a problem with return and not wanting to refund full amount of purchase price because original packaging is no longer available. Credit card company has been notified and disputing this charge.

Also you can purchase similar on Amazon for 1/2 price (not that I would purchase these either as they are likely of the same poor quality).

Thumbnail of user dong191
1 review
17 helpful votes
  • Send Message
March 10th, 2019

I purchased 5 of these lumina bright solar lights for approximately $200.00. Save your money or purchase this type of solar lights from Amazon Home Depot or Lowes. My purchase stopped working within 20 days and this company doesn't stand behind their products. Bad company and return policy. This is why they say buy American

Thumbnail of user brianp432
1 review
5 helpful votes
  • Send Message
July 29th, 2019

These lights worked for ONLY ONE NIGHT. When I contacted customer service, they suggested that I remove the battery and clean the contacts. I could not even open the battery compartment. When I finally reached a human being at Lumina, the person was unable to communicate with me other to read a manual in barely intelligible English. She suggested that I return the lights at my cost. However, Lumina refuses to issue a refund unless all of the original packaging is still intact. They then offer a 50% refund and let you keep the crappy lights. Stay away from this lousy product with no customer support.

Thumbnail of user yerlondap
1 review
1 helpful vote
  • Send Message
April 30th, 2019

First received the wrong color lights, customer service won't even respond. Plus 4 out of the 6 lights doesn't work. I will be telling everyone all over social media do not buy this trash. It is a scam.

Thumbnail of user salvatoreg14
1 review
0 helpful votes
  • Send Message
July 15th, 2019

I bought the light from lumina light and it only work one day.
And it's impossible to get your money back.
Don't buy anything from them.
Also there is no phone number or customer service where you can get in touch with.
I hope they go out of business soon

Thumbnail of user phyllisa44
1 review
5 helpful votes
  • Send Message
April 18th, 2019

After the ad popped up on Facebook about these "super bright solar lights" I ordered 5 lights. They were received two weeks later, in flimsy boxes in a plastic bag, with no protective packing such as bubble wrap. Three of the 5 lights never worked, the other 2 lights come on occasionally but are not the super bright lights that were advertised. I emailed customer service for return instructions and they replied that I have to return at my own expense, which can be expensive, and will take 3 weeks or more to receive a refund. They offered an immediate 65% refund if I don't return the lights! That amounts to paying $58 for junk! What a scam! I've filed a dispute with my credit card company and hope to receive a full refund.

Thumbnail of user chriss1091
2 reviews
11 helpful votes
  • Send Message
March 18th, 2019

When I saw ad with many great reviews and pictures showing lights with 7 bulbs, I looked around for some other reviews. Didn't find any but seems others like me experienced the same thing. Claim of 90 day returns but No packing list, phone number goes to recording with no chance to leave message. Product worked for 1 day. Clearly not a reputable business.

Thumbnail of user christinel245
1 review
1 helpful vote
  • Send Message
July 15th, 2019

Bought 3 lights, after 2 nights, 1 stopped working, 2 days later another stopped working. At $40 a piece I expected better. Customer service - non existent and when finally contacted are completely useless. DON'T BUY... EVER!

Thumbnail of user elaines153
1 review
11 helpful votes
  • Send Message
April 9th, 2019

Purchased 6 - 4 worked for one day - the other two went out a couple days later. I had to pay to return them - they say that is in their return policy which is impossible to find, I called my credit card company immediately and it is being investigated. Wish I'd done my homework before I ordered these horrible lights.

Thumbnail of user andrear218
1 review
2 helpful votes
  • Send Message
July 25th, 2019

Bought 3 of the spotlights. Worked about 3 months then no more. Emailed company to replace or refund. Told me only 9 day warranty so nothing they can do. Really? For the price I paid for these only 90 day warranty. Rip off... Do not waste your money! It is funny how their website has only 5 star positive reviews... I promise these are junk!

Thumbnail of user gaylea16
1 review
5 helpful votes
  • Send Message
June 15th, 2019

I ordered 5 (for about $150.00) and was excited when they came. One was working when they arrived but never again. The other 4 worked one night. From other reviews I've read, it's a waste of time to request a refund. Now I'm embarrassed to tell my husband how much money I wasted on them. Gayle in Arkansas

Thumbnail of user reginaldg22
1 review
10 helpful votes
  • Send Message
April 4th, 2019

Purchased 5 lights and 2 do not work. Company is non-responsive! E-mails bounce back and phone number on my cc is not in service. Tracked down another number---on hold for over 30 minutes... still waiting!

Thumbnail of user julieb754
1 review
3 helpful votes
  • Send Message
June 13th, 2019

I purchased 6 lights in May. After a few weeks, not a single light is working. I cleaned the panels and the battery terminals, yet still nothing. After calling customer service, I was given the runaround, so I am returning per their mailing instructions to get a full refund. I'll check back to let you know how that goes.

Thumbnail of user thomass683
1 review
1 helpful vote
  • Send Message
April 29th, 2019

I would advise that no one waste their money on these pieces of junk. I did my research to late. Lights worked for two nights... DONE, two of the three lights purchased bit the dust.No customer service at all, that too is a farce. Buyer Aware., JUNK... Thom, from N. Y

Thumbnail of user terryh296
1 review
6 helpful votes
  • Send Message
March 28th, 2019

I bought 20 for a large garden and 3 days later, only 6 worked, now only 3 Total junk We had a light spring shower the day after they came then they just quit. This reflects on Amazon Prime. How can they let this happen to us.?

Thumbnail of user cathyc191
1 review
11 helpful votes
  • Send Message
March 23rd, 2019

My light is missing parts. I got a phone number from my bank statement (no packing invoice or return info included). I was told it is not returnable and given an email to send a picture to customer service but the email came back as invalid. Customer service number now has recording that says no agents available to answer the call. What happened to all the glowing reviews on the internet- they are missing along with the facebook ad that I ordered off of. Would have given no stars if that was a choice

Thumbnail of user nancym559
1 review
1 helpful vote
  • Send Message
June 8th, 2019

What a rip off this product is... i ordered 6. They offered me half my money back. So i agreed and now one week later 5 don't work. I have one working light... this company needs to be investigated for the scam they are... read the reviews!

Thumbnail of user williamh1109
1 review
1 helpful vote
  • Send Message
June 20th, 2019

I bought these in Feb or this year. Since it was winter, I did not put them out until Spring. They NEVER came on. I complained. I was told that there may be moisture in them. I cleaned them as instructed but still no lights. And now they tell me that the warranty has expired [90 days] Please do NOT waste your money.

Thumbnail of user rays245
1 review
7 helpful votes
  • Send Message
April 22nd, 2019

I bought 4 of these solar lights. When received, only one of them worked. I have tried everything with the other three to no avail. Terrible instructions in case something is wrong.
Terrible communication when trying to talk to someone about this. I am putting them back in the mail today. I would advise, if you are looking at reviews all of these, including mine should be a warning for you.

Thumbnail of user glennf65
1 review
4 helpful votes
  • Send Message
April 29th, 2019

I thought maybe I had a unique experience, but having read these reviews, I am just another caught in the scam. I am not sure how they got by Amazon's QC process. Oh that's right, there isn't one. Wow what a waste.

Thumbnail of user cs996
1 review
4 helpful votes
  • Send Message
January 22nd, 2021

I bought a solar light in hope I would receive it within two weeks. Six weeks later I am still waiting... after numerous letters I am still awaiting a reasonable answer "they'll check" with the delivery people DPD, still waiting to hear.
I believe this company is a scam and they should be banned from advertising on social media.
Why do I have to give star rating. My rating is *******

Thumbnail of user susanb827
1 review
10 helpful votes
  • Send Message
April 1st, 2019

This was the worse $300 I have spent in a long time. I received 10 lights and only 2 work. They will not send a return shipping label. You have to mail them back at your own expense and good look with a credit... they told me a replacement but I want my money back.

Thumbnail of user raymondl108
2 reviews
4 helpful votes
  • Send Message
May 4th, 2019

I felt these may have merit as they were advertised on a reputable web site. Was I WRONG. These lights are total CRAP. Not worth the time to open up and set up let alone have in my yard. Total garbage. They offered the 65% discount, when 100% do not work at all why would I leave this garbage in my yard. Stupid offer and worthless lights. Stay away, don't waste your time and I wish I would have seen these comments sooner. :(( (

Thumbnail of user jimmyr81
1 review
4 helpful votes
  • Send Message
May 9th, 2019

I ordered the Lumina Bright solar yard lights five (5) weeks ago and have been completely happy with my purchase. This was the first purchase I have ever made online without ever reading the reviews before I ordered. I waited till after the purchase and then began reading all the negative reviews. Well, after reading the reviews and reading every complaint that after contacting LuminaBright. The customer was told to clean the battery contacts. After receiving the solar lights, I read the directions and installed my new outdoor lighting system in various areas of the yard and every light worked great for three (3) weeks. Then I had one that stopped working, then two, then three. So, I removed the four screws on the back of the solar plate, removed the battery only to find that a bed of ants had populated and accumulated white specs of food or it was their eggs because there were a bunch of tiny black ants inhibiting the battery connection with the contacts. Anyway, I removed any insects and/or debris, I gently cleaned the battery contacts and the light works as if it is brand new. Please guys, be a man! Don't be so dramatic about a minor defect in the product. A real man could have fixed the problems they are having instead of crying about the problems. #1 They don't make things as good as they use to and #2 Not too many products today are made in the great USA.(We voted to Make America Great Again So, Lets Keep America Great for as long as we can) This was probably an American company operated by an American and marketing and selling a foreign made product to provide for Him/Her self and their family.

Thumbnail of user kathym637
1 review
8 helpful votes
  • Send Message
July 24th, 2019

Bought three of these lights and only one worked. They sent two replacements that did not work. Call back again and they would not replace the replacement lights. Don't be fooled by the web page lights and customer service is TERRIBLE. THESE LIGHTS DO NOT WORK. DO NOT BUY THESE LIGHTS THEY STINK!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about LuminaBright?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LuminaBright?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business