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Luna Warehouse has a rating of 2.8 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Luna Warehouse most frequently mention customer service problems. Luna Warehouse ranks 22nd among Lighting sites.
This company does not typically respond to reviews
1,746 reviews
Ordering was not an issues, I received my items in a reasonable time, I cannot comment on the items since they have not been unpacked yet. We make settlement on Sept. 3rd and will be unpacking them at that time.
I ordered two glass 37 inch table lamps and received 21 foot tall green lamps that probably weigh about 2 pounds each. I contacted Luna warehouse multiple times without a response You are only able to email them because the phone number is a virtual agent It has been a nightmare, trying to resolve this issue and email after email with no resolution I am not sure if this is a scam or just poor Customer Service Spend a couple extra dollars and order it from a reputable site. This has been a horrible waste of time.
I ordered two glass 37 inch table lamps and received 21 foot tall green lamps that probably weigh about 2 pounds each. I contacted Luna warehouse multiple times without a response You are only able to email them because the phone number is a virtual agent It has been a nightmare, trying to resolve this issue and email after email with no resolution I am not sure if this is a scam or just poor Customer Service Spend a couple extra dollars and order it from a reputable site. This has been a horrible waste of time.
Tip for consumers:
Stay away from this place there is absolutely no customer service for concerns, replacements or returns. They do not answer emails go somewhere else.
Products used:
Had to go directly through the Walmart site who used Luna warehouse as a third-party to go through a refund process that can take up to two weeks
Product arrived damaged, but company still had me pay return shipping. Product received back to Luna on 2/12 and two weeks later, there is still no credit to my account for returned items, despite a follow up phone call confirming they received items back. Long wait times on hold to speak to anyone. Products are nice but could have bought them elsewhere and most likely would have been a better experience.
I bought an outdoor post light but it came with no mounting base. I called customer service, they were extremely rude and lectured me the entire time and refused to have the light returned unless I paid the shipping back Terrible business do not buy from that awful place. I will be disputing it with my credit card company
Tip for consumers:
Better customer service after waiting on the phone for 30 minutes
Products used:
Outdoor light
I purchased a light fixture and was sent the wrong color. After immediately contacting Luna Warehouse to let them know and providing pictures, I was no longer able to make contact with them via phone or email for months so I rated them on this site on 11/23. They called me directly on 11/23 and said I would receive a refund in 3 to 4 days. No credit received and no response to emails. Don't waste your money they cannot be trusted.
My wife and I bought an outdoor light on June 21st. It was delivered broken. When you call customer service they put you on hold and never answer. This costed me over $300 and have not spoken to anyone personally on the phone. This is the worst experience I have ever had with a company in my life. All I want is a refund and I would be more than happy to give their broken package back to them.
Luna Warehouse continues to refuse to refund me for a delivery that I never received because they messed up the shipping address and required verified signature at delivery. Fedex was to return the item to them and it appears to lost in their system. I am now forced to file a complaint with my credit card company to collect a refund that way.
This was 4th purchase from Luna, the other 3 went fine, this was one is a disaster. Not the company I thought they were.
It is beautiful and functional
I ordered and paid for a $300+ mirror more than a month ago. Since then, the only communication has been the creation of a fed ex tracking label (twice). They took my money but no product or communication has been sent to me. I've tried calling, chatting, emailing and checking the status of my order on their website. Nothing works. I've had to order many things from many companies over the past six months. None have provided worse service than LunaWarehouse. Be aware.
We placed our order in July was told about three weeks later that it was going to be delayed and ships on October 10 as of October 16 have not received a confirmation that it's been shipped have sent several emails to the company as well as called and still have had no response
Ordering was not an issues, I received my items in a reasonable time, I cannot comment on the items since they have not been unpacked yet. We make settlement on Sept. 3rd and will be unpacking them at that time.
I received the lights and they were very different from what I expected. SO I filled out a return request. I never got an email saying I could return them and finally went to the website and saw that Luna was waiting for me to return them. I did return them and all was well.
I thought they were very pretty in the pictures. Turned out they were very different from what I thought I saw. They were heavy, almost like concrete. However, when the return went through I got my refund just fine.
The light fixtures I ordered were very cute I haven't seen anything like them on any other site. I order them and they came very quickly even though they cautioned that with the COVID it may take longer. They were perfect and I am very happy.
I had ordered a Kichler Bowden fan from Amazon on May 29th. I'm a prime member so it made sense and they promised delivery by June 4th. It was shipped and sold by 1stop lighting through Amazon. It still had not arrived on June 9th so I cancelled and ordered from Luna Warehouse. Not only did I get a better price but it arrived in just a few days. No issue, no problem and the fan looks great and works perfectly. I will absolutely buy direct from Luna Warehouse again.
No I did not.
I wanted this specific brand and model. Color, style, size and price all played a part
Lowest price $60 off - a light fixture that's tempted me for a while - delivered today, about a week. Nicely packed and perfect!
Definitely will order from Luna again!
Lowest price for light fixture offered by several companies - and free shipping!
Online ordering was a breeze. The order shipped quickly, and we had our lights on a few days. They were easy to install. Thank you for making it so easy. The finally touch on our home.
They look good and got a good review.
Bought 3 bath light fixtures... One fixture was broken. Luna sent another quickly, and I didn't even have to return the broken fixture. I was pleased!
One of three lights was broken. I took pictures and submitted them to Luna. They sent another light and did not request that I return the broken fixture. Nice and simple. I appreciated that!
No... only email exchanges.
Best price, for what I was looking for.
Best price, for what I was looking for.
The website is easy to use and the prices were very reasonable for the quality of the products. Excellent selection, superior pricing, very good communications and fast delivery.
Prior experience with the brand and I liked the appearance of this lamp with our new bedroom set.
The website is easy to use and the prices were very reasonable for the quality of the products.
Prior experience with the brand and I liked the appearance of this lamp with our new bedroom set.
I saw the item I wanted. I submitted the number of items I wanted to the sales department. I asked if I could get a better price. They were able to do so. Turn around time less than 24 hours.
I submitted an email and Lisa Garcia got back to me in less than 12 hours. The quote was acceptable. I want to thank her for her quick response. I would order from this company again if the need occurs.
They match several that we have in another place.
I saw the item I wanted. I submitted the number of items I wanted to the sales department. I asked if I could get a better price. They were able to do so. Turn around time less than 24 hours.
I submitted an email and Lisa Garcia got back to me in less than 12 hours. The quote was acceptable. I want to thank her for her quick response. I would order from this company again if the need occurs.
They match several that we have in another place.
Great price on fans that I wanted. Great sale for 4th of July! Because of the Sale on the Progress fans I bought the third other fan. I changed my mind on the items and the return was very easy.
Had a return and it was an easy process.
I liked the design and the manufacturer
Great price on fans that I wanted. Great sale for 4th of July! Because of the Sale on the Progress fans I bought the third other fan.
I liked the design and the manufacturer
I received a fantastic price. They were out of stock when I ordered. But as soon as they received it they shipped it.
This fan is(should I say it?) FANTASTIC.
Hunter is good at what they do!
I have not unpacked the fixture yet but the order and delivery process thus far has been so easy!
Thank you!
Competitive pricing and great stock!
They had the best prices on the items I was looking for and delivered them quickly! A great help in our time crunch during our remodel.
Style, price and availability
Fast efficient delivery. I ordered outdoor post lights. Very high quality at an excellent price. Very happy!
Did not need to.
Best looking product at fair price.
The mirror arrived shattered. I was so disappointed but called Luna immediately. Service consultant was great and sent out another the next day!
Excellent!!
I did work with a gentleman who sent out a replacement, which arrived in PERFECT condition!
Thank you!
I had seen this particular item in a local furniture store. I was able to purchase the identical item through your warehouse for 30% cheaper!
The website was easy to navigate and place an order. My lights came quickly and are exactly what was advertised.
Thank You!
Building a new home and familiar brand names were available at an affordable price.
Gain trust and grow your business with customer reviews.
Hello Nick,
Thank you for your review. We are happy that you were able to get the product you were looking for, and appreciate our customer offerings such as fast and free shipping! We hope you continue to enjoy shopping at Luna Warehouse in the future and consider signing up for our free membership program for additional future savings at https://www.lunawarehouse.com/secure/signup.aspx. Thanks again!