Lush

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

I am so disappointed in Lush's terrible, new rendition of our almost-cult-favorite scent, Grass.

I bought two bottles of Lush's Grass shower gel, thinking I'd share the smaller one with a friend. No way. There are no earthy, fresh cut grass notes now. What did they do...and why? I can't believe they ruined this much-anticipated comeback item.

I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch.
I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

My last order arrived very badly packed. Just thrown in a box with peanuts. My order came to over $200 and with a few exceptions was all broken to dust. Customer service was prompt and very friendly. Sue immediately sent out replacements for everything damaged or broken. Received the replacement box yesterday day and it's worse. I respect their naked policy, but you simply cannot toss raw, unwrapped soaps in with crumbly bombs and packing peanuts and expect things to arrive in the condition shown on the site. As you can see, there is no way that I could give these to someone as a gift. The soaps arrived looking absolutely moldy gross. After over 20 years, I'm saying goodbye to Lush unless I happen to travel somewhere and see a physical store. The boxes were not damaged on the outside so they cannot blame FedEx for this. At this point, Lush is bordering on false advertising.

Lush cosmetics is a must-have in every girl's makeup bag! I have never tried any product better than from this brand. Not only it smells awesome but also each product is of superb quality. Definitely, would recommend at least trying Lush body scrubs.

I love LUSH! Their customer service is great and will help you in any way they can, I've never had a problem with slow shipping or lost parcels or anything like that. I'll always continue to buy from them :)

Hands down the worst shipping process ever! Almost been 2 weeks now and still no product! NO ETA and called Swift only to have conflicting answers! Products are great but Lush needs to keep up with modern times in regards to shipping!

I ordered my products with the understanding that they would be delivered four days ago. I am told to expect the delivery in two more days but unsure as to why I should trust that statement given the numerous misleading things I have already been told. This seems more like false advertising now that I can see so many other people have had the exact same problem. Being honest about when customers can expect their orders should not be so difficult, or so misleading.

Think my title says it all. One store (think Ireland) even spells it out in large letters as you enter the store. Absolutely awful people and a terrible company. I wish lush and ALL employees a painful departure- the world is worse with you in it.

As I make my own soap and body products I have never been inclined to shop here, although I had thought about it and perused their website for a gift, but found it a bit pricey. I am now put off their company by an incident in January about a mask-exempt six year old disabled child who was kicked out of their Edmonton store, even though his parents were wearing masks and they had a doctor's letter for the child.

I received some products as a gift. The bath bombs just felt oily. The body wash was meh. The lotions didn't do much and my skin isn't even very dry. Definitely overpriced and not worth it. I will happily go back to my Bath and Body Works products

There is no place for racism in any place in the world! Shame on you!
It is not politics. You don't have to take a side.
But this is just another level! To post on your store such a sign!
Shame on you

I placed an order at the beginning of January. Called January 16 and was told by a Lush representative that the order had been sent out. It had not been sent out. It just shipped out of Canada on the 24 of January. At no point did anyone send an email or contact me that the order was delayed. In person purchases are recommended as I love these products but I will not be ordering online again. I do see that the website shows order delays now. But it did not say this when I ordered my products.

I will no longer be doing business with lush after I saw signs of negative Israeli signs on your lush stores in miami... I hope others will do the same...they are berating Israeli attacks from. Hamas...

Placed order 12/29. It is now 1/19 & nothing. Was told it was arriving 1/17-NOTHING. They have no clue. I will NEVER buy from their website again. It's been waiting for shipment for 3 weeks today. "They are sorry" these were gifts for a bday I had 2 weeks ago. I was bull$#*!ted that it will ship right out and then take 7-10 business day for arrival. It has been **TWENTY** business days and I still have nothing. But hey, they sure are sorry. Never again. Like NEVER. You're crazy if you order too. Unless you need for next Xmas. You may actually get it in time

I placed an order in lush usa they sent it to me incomplete and they never returned my money. Beware of this company. I put the case in paypalny they only want to refund 4.25 dollars and they were 28. Danger

No option for zero stars, so I guess they will get one, which is not deserved.
I received an e-gift card, so went into the store in Cerritos with my husband. I was excited, I was a first time shopper there, and it was a birthday gift from my brother. After telling the sales people this and shopping for almost an hour, I went to check out but they could not verify my gift card, and turned me away with nothing but an empty feeling. I also tried redeeming the card online, didn't work there either. Finally, I called the customer service number, and the same thing happened. My brother bought the card on the website with his credit card, this should not have occurred, and nobody seems to care.
I WILL NEVER SHOP AT LUSH AGAIN!

I'm very disappointed, disturbed, to read that Lush has decided to NOT provide a living wage to their employees, but will allocate these funds, instead, to other projects. SHAME on you Lush. DISGRACEFUL. I will NOT buy another Lush product until this corporate decision is reversed.

I found a dead bird in my bathbomb. Never shopping at this overpriced trashy store again. This product is safe for kids?! I read reviews that this stuff is made in sweatshops. I believe it.

An anti-Semitic society, how can we sleep peacefully after what they did in Israel, it was a pogrom, women, children we were massacred

Seems to be made by very cheap products. Not worth it all, I'll never buy from them again.
I advise you strongly not to as well.

I received a gift box from my daughter from this company. She said it was a "bath bomb box". Awesome, right? Not so much. I brought the box into my bathroom, opened it and took a yellow bar out of its package. Once I got into the tub, I placed it in the water. When it didn't dissolve right away, I was surprised. It did slowly start to dissolve. And dissolve it did, into an oily mess. I took it out within several minutes but the damage was done. I was laying in an oil slick. And I'm now seriously questioning how I am supposed to get out of the he bathtub safely as my hands are covered in this goop. It would barely wash off on my towel. I barely managed to get out and spent a long while cleaning this out of my tub.

I went out to tell my husband who was very concerned. Not only for my safety but for our sensitive septic system. We ran water for over an hour to flush it out of the pipes. I dumped the entire contents of the box into the garbage but kept the box. My granddaughter will love the pretty box.

I messaged the company, notifying them of my safety and septic concerns. I was not looking for compensation. I mentioned this was a lawsuit waiting to happen and suggested they label, what I now know was a "massage bar", not a bath bomb.

Customer Service was a joke. They wanted a picture from the tub. The bathtub I just spent a very long time cleaning. They also needed purchase verification. I had already said, I was not going to tell my daughter about this, so obviously was not going to ask for her receipt. Again, I also was not asking for compensation, just informing them to mark the packages better. I should not have to read instructions for bath bombs. Good lord. I have been using bath bombs for years.

I take half the responsibility for this mishap. Maybe this company has great products, but I will never know. I would think the owners and their legal department would be interested in this mishap and immediately put some quality controls in, and label anything that is hazardous. But I am certain my concerns haven't made it past customer service.

I have included screenshots of my discussion with customer support. I did number them if they don't load in order.