Makecustomgifts

I cannot express the irritation and anger I have towards these people. I have waited 3 weeks for my order to be shipped and have been told throughout 15 emails now the same thing - the tracking number that isn't even a tracking number it's a label number which I've confirmed with USPS and to wait 7-9 business days. I've attached pictures of this information to this "company" and they still don't seem to understand my order was never shipped out. They take your money and do not cooperate, just blame the wait time on the holidays. It's complete BS. They won't even give me my money back or any type of refund and avoid the request for it.

I ordered one pillow for my boyfriend, just wanted to express how much we loved our face pillow！They came out perfect! It was the funniest custom gift for christmas day! And he just loved it! So easy to order and quick delivery, too!

HORRIBLE, Do not buy, after 3 weeks, even though paid extra for before christmas shipping it came late. Ordered a picture of my two dogs on socks, Well someone else's dog was on the socks. Not mine... Now fighting for a refund onthis item. No phone to call either just emails.

The socks I ordered were nothing like the website. The faces are very small, very blurry and widely scattered even though I sent high resolution photos that should have come out very well. Delivery was longer than expected but did arrive. Save your money - this is a rip off!

I have been waiting a month for my $91.00 of product... was guaranteed "fast shipping" 4-7 business days... ordered Dec 3,2019... has not been shipped Dec. 18,2019... they respond to emails with sorry waiting to be shipped.../obviously coming from Asia due to tracking info... but will not grant refund... as everyone else says... should of read reviews... advertisement looks so good! And is "trending", but a scam I guess.

Ordered 2 pillows for my nephews for Xmas on Dec 6. STILL waiting for it. Have tried to cancel and get a refund but only offering me 15%. TERRIBLE customer service. I will now be working with my credit card to dispute the charge.

I'm usually quite savvy with online items but I feel I fell into a trap ordering from these by not checking the reviews first. States 4 business days to produce before sending, then 6-9 business days for delivery to arrive. I have waited 8 business days so far (not including Saturdays and Sundays 10 days in total) and they haven't even been posted yet. I wish I saw these reviews first, if lots of people are saying the same thing there is usually a good reason behind it. I actually feel sorry for everyone who has ordered from them and all I can advise you is not to order from these if you get to read this review first.

I ordered a hilarious pair of briefs for my boyfriend with my face on them, expecting it to just be a gag gift, but he actually wears them all the time bc the material is soft and they fit right! Great way to brighten peoples day!

Appalling customer service, was meant to have received my order over 2 weeks ago. I had to chase this to be told so many different excuses. Requested a refund multiple times (including before the item was even printed) and they refuse to give me my money back! This company is a joke!

I would give negative stars if it would let me. One star is way more then they deserve. They stated my order would be shipped in 3-5 business and they would send an email when it ships. 10 business days out and the order has not been shipped! I tried reaching out to the company through email and phone and NO RESPONSE. They are a scam, do not use them!

Similar to all the other reviews this company extraordinary slow with shipping out the items. I ordered two items I took 25 days and 28 days for them both to be delivered. Emailed customer service multiple times complaining because I had missed the birthday deadline for a friend. Demanded a refund because I had to go buy something else in the meantime but it fell on deaf ears. All they did was keep apologizing and said that they were behind due to the busy season. I ordered in February...

This company is a scam, they will respond to your email inquiry once then ignore you after.
I ordered and never received my order, even though Lilly told me it was made and ready to ship.
She never responded after that. Worst customer service.
Worst company, dont waste your money.

We ordered from Custom Gifts for a birthday party a month and a half in advance to make sure everything came in time. I reached out when I had not received the purchased items in the 10 day timeframe they were promised to arrive. I was then told there was a delay and they would update me on tracking information shortly. Another 10 days went by with no updates. Finally they updated me that it would be another 10 days for it to ship!

Needless to say, the items did not arrive in time for the trip and I was never reimbursed.

STAY AWAY! Unless you want to burn money.

They promote a 3 for 2 deal on custom socks and when you finally get your order, it's only 1 sock. Customer service is not helpful at all, and they tell you you're wrong, even though the site clearly states 3 for 2. This is all a scam.

I ordered products a month ago. Haven't received my order yet. Every time I try to contact them they say operators are not available. They will contact me. No one has contacted me after 3 days of trying. I will never order from here again. Big rip off!

Customised Socks
Very disappointed with both quality of socks and printing from photographs I provided, their cropping of the photos leaves a lot to be desired. The socks themselves are really shoddy quality with white lines up the sides where printing has been missed. That was the final straw that made them look so tacky... very disappointed and upset with this company and would never order from them again. An expensive and total disaster as a personalised gift.

This company is a scam. I should have read the reviews and done better research. Glad I only spent $20 through PayPal because I am quite sure I will never get this order, and that had I used my credit card directly, they would have probably stole the numbers. I blame myself for not doing better research. Don't order from here.

I receive my product and they crop more than the face you ask, they will add partial faces. Having charge removed from my card. They respond by email but keep asking the same questions and they ask ME to pay the shipping on the socks they screwed up! I had enough. They also sent me three of one sock and then one of another. I am giving them a week to refund, then I am contacting my credit card company. Ridiculous. Buyer beware.

This company is terrible. Items suck. Customer service is nonexistent. I ordered an item over a month ago... they refused to give me an update, we're just super vague, and refused a refund. DO NOT BUY FROM THEM! SCAM!

33 days, and still nothing received. I ordered on December 2, and it says 1 to 2 days to make and 5-9 days for delivery. I no longer need a white elephant gift. After much complaining, they offered 20% off my next order. No thanks. If you make a negative post on their site, it will not be posted.

Just. Don't. Don't order from them. I wish I had read reviews before wasting $60. Ordered beginning of November and its 12/11 and still nothing. Ive emailed with complaints and they offered me 10% refund. I told them no and filed a fraudulent charge through my bank. Made sure they were aware of the scam. My bank refunded me my money.

Atop my order being 1.5 months late. Their customer service is HORRIBLE. They have not contacted me with any updates unless I contact first, then they tell me,"Don't worry about it" when I express my concern. Do NOT use this website if you don't want to be stolen from.

Great company, There were no issues with my order and I received it within reasonable time that they quoted. No problems.