Marshalls

I bought a London fog 22 inch suitcase at Marshall's use it only once and zipper broke. Had to go to the embarrassment of wrapping it around with plastic. Call manager and refuse the return. Please don't buy suitcase or other traveling related items. You going to get stuck with un useful item and loose your money.

Bought four pairs of pants online. One did not fit went into store to return,had my receipt but the sales person had a hard time figuring out which pair of pants it was because I threw out the bag came in. All tags remained on the pair of pants.
Why not put the barcode on the pants on the receipt?

All of a sudden processing and shipping of online orders has come to a screeching halt. I have 2 orders that it took 5 days to acknowledge that I placed an order. Now I am receiving emails stating processing and shipping could take up to 15 BUSINESS DAYS! I would really like to know what is going on, but no one will a valid answer.

Ordered a pickup of the web as per the photograph and description and paid. Only to be told the item does not come with what has been advertised, they made a mistake. It is the kind of thing that puts you off online shopping

I never received my order from Marshall's. It was shipped through Lasership who is terrible. When I called Marshall's to report this the woman was very rude to me when I tile her Lasership has a one star rating and said they would continue to use them. I did get a refund but I won't shop with anyone that uses Lasership. The packages never arrive.

What a disappointment. It's like a flea market. Stuff everywhere. WAY too much merchandise on the floor. Messy & gross. Lines is ALWAYS way too long & not b/c they're busy, it's b/c they gave no help. I used to love shopping here & came 4-5 times a week sometimes. Now I dread coming here. The WORST shopping experience.

Yesterday I saw a $2000 bag with $550 clearance tag! You never find that kind of deal online. Maybe if you actually go to an outlet?
Although I wish they display them more carefully so that it doesn't get small scratches.

I went shopping at the Marshalls in Simi. My cashier Wendy L. Was absolutely wonderful. She was not only extremely helpful but she had the most positive happy outgoing personality. It was so refreshing to come across someone who is not only doing a great job but actually came across as someone who liked their job.

Do NOT order anything breakable on Marshalls.com. I ordered 2 rattan mirrors & they came completely shattered & broke. A company this big with 0 packaging skills is unacceptable. There was NO protection at ALL. No bubble wrap, nothing. One of the rattan mirrors wasn't even zip tied in, which would have made no difference. I am beyond shocked that any company would allow something like this to be sent out with ZERO protection. Of course it's saturday & they don't have 24 hour customer service. I spent over $50 & I want my refund now. If they want me to ship this back it will be not safe but I will be throwing it back in the box just like they did.

Approximately 2 pm this afternoon at Marshall's store in Clark NJ. I became dizzy and almost past out.
The workers in the store stopped working and came to my side. A female doctor who was shopping stopped and asked questions.
Two other shoppers went to find my friend, but stayed with my friend and I talking.
A worker went and found me a lounger type chair.
The manager Dee Dee rushed over with 2 bottles of water and 2 packages of candy.
No one rushed me. They just said sit and relax.
These were women of all ethnicities... so helpful. I am so grateful. Thank everyone for their help.
Thank you Marshall's for taking good care of one of your shoppers.
Never had a chance to shop. Was too afraid the dizziness would return.

Cynthia Graham Ward
*******789.

10 Stars for this store

I shop a lot. I often shop at Marshall's and TJ Maxx in their physical stores. I was excited when they began their online stores. The problems begin with their delivery of the merchandise that you have paid for. After the confirmation email it takes a while before you hear from them again. I have received several disappointing emails stating that an item in my order has been cancelled. ( the items are no longer available) The remainder of the order is shipped piecemeal. They usually arrive on three different days in separate shipments. Sometimes you get a tracking number and sometimes you don't. It can be very frustrating waiting for your items to arrive. I have call and emailed them to inquire about my orders and to voice my frustration. It's just not worth the hassle. From now on I will go to the store if I need anything. Marshall's and TJ Maxx Are not ready for E-Commerce. They are NOT DEPENDABLE.

Marshalls East Main Street Spartanburg South Carolina these these boots are $34.99 and just because they didn't have my size, I decide to order then got to pay an extra $13.13 this is ridiculous I won't be doing no more ordering from this app or Marshalls

I love shopping at Marshall's, especially the "for the home" department. So many different and unusual products and gifts. I recently found a long dressy jacket that I am madly in love with. Only one was available, so it could be one-of-a-kind. That's what I love about Marshall's, you just never know what you'll find there.

I order something at the end of the month and then it never left Mississippi and sent multiple messages till I got a response. Now I am still waiting on my return. I wouldn't recommend ordering online with marshalls.

Ordered many times online & in-store before with no issues. But recently I received the wrong item in the mail. Called to report it & asked for a replacement. No replacement or refund a month later. Lady on the phone asked me to send back the wrong item & place a new order which i did & had to pay for shipping... again. I'm not happy about having to pay for somebody else's mistake (I ordered dry shampoo & received regular shampoo) Product was mislabeled
I'm never ordering from this place again

I love shopping for deals and Marshalls never fails. The only negative thing I can say about this retailer is that they have a horrible layaway policy, but it could possibly be just those particular stores Ive visited with a lack of space so you can barely utilize their layaway option.

It is absolutely ridiculous that it takes 2 weeks to receive items from an online order. The tracking gave an estimated delivery of 3 days and the date came and went. Then it showed pending and the history showed it traveled to several states before arriving two weeks later.
Gave them the benefit of the doubt and submitted another order. Same thing is happening again. Tracking shows the label was created 6 days ago and nothing more. Wondering if I'll ever see my order!

I am so pleased with your employee Maria in your lewes,de store. She was lovely and from South America. It was nice to have such a nice lady to help me.
Also, Marshall's had the AC working and the store felt so great. Nice shopping and great prices.

The Marshalls in Greensburg is great. I usually come out of there with something. People are friendly especially a lady, Irene, she always greets u in a manner u know she means it. Love her. Also I think he's a manager, Joe, always helpful. Thank you Marshals for employees like these.

1) there is charges on Mailing back the return which was not stated at time of purchase/order time.
2) in-store return takes forever - staff needs to manually mark items, match return items to receipt, check each item.
3) the return amount does not go back to the original payment of PayPal which was not stated at purchase/order time.
The entire experience is so negative that I WILL NEVER order online from Marshall's anymore.

Love going to Marshalls. Always find something I need, want, have to have. Great prices! If I have a return with my receipt, even if it is over 30 days, They either give me my money back or store credit. Love this place!

Was returning a final clearance dress bought at the same location the tag was stamped as is as it was missing the brand tag. The item was inspected by cashier and a manager and I was asked? Why there was no brand tag I told them it was how I purchased it at their location, they can verify in their security camera for that time and date! If the $50 dress matches? Also the dress DID have original tag so it would give them some description of the dress? The manager told the cashier to do a file and to wave to her camera. I rarely return any of my purchases to their store. So this whole process was extremely upsetting, felt violated as a consumer because the staff do not remember that item or can not find it?

I like that Marshalls always has actual brand name clothing that has just been marked down. Found a scarf that I bought for a co-worker during our secret Santa. It was Vince Camuto I believe, I paid 60% off the original price. She thought it was a super expensive gift, but it wasn't ;) My only gripe is that the site is sometimes hard to navigate, and it never has as much as I'd find in the actual stores.