Maurices

I had issues with a manager, Rebecca at the Clarion Pa store regarding an order. She was rude and not helpful at all when she placed the order and having it shipped to Wyoming when I live in PA. I asked her to cancel and she said she couldn't and gave me a phone number to call and never thanking me nor assisting to help fix the problem, but she had a moment to make snide comments to me when I was on the phone to customer service. So when I went to the Butler, PA store and was placing an order there they confirmed with me the address and information needed before they placed the order. I explained to them the problem I had encountered at the Clarion store and they mentioned that I should send in a review regarding what had happened. I was also told that they have heard numerous issues with this particular sales person.
Weeks later I had gone into the Clarion store hesitantly to do a return and again Rebecca was there and again rude as ever. I knew she had seen the review I had sent in just by her attitude.
So I sent in another review….
I quit going in just to avoid her and I drive occasionally to the Butler store, which is a further drive. I use to enjoy shopping in the stores but I hesitate anymore and when I do decide to shop it's normally online.
So just the other day months after the first initial review, I was doing a return and decide to go into the. Clarion store in hopes that Rebecca would not be there. Unfortunately she was. I approached the cashier desk and said hello and that when Rebecca confronted me with telling me she gets all the reviews and knows what I wrote about
She continued to say ii was a joke to them and her associates and the people that received the reviews. That they would laugh at whole incident and I was a joke. She continued to chastise and belittle me in a condescending tone. That I lied and that her associates love her. Then she said "I thought you were never coming back to this store and here you are".
The only reason I went to that store with hesitation was to do a return before my statement was due I wanted to get in and get out without any words spoken and then she confronted me. So I guess the joke is on the consumer to write in a review and expect I better and constructive learning situation. Still waiting for corporate to contact me….

Maurice's is very slow to ship and they don't respond to customer emails. I am never shopping with them again.

I took my wife to maurices just to check it out. The employees greeted us with a Welcome to maurices. Being a man I though it was going to be one of those days. The employees made it a joyful experience. Thanks guys

Buyer beware! Do not get a Maurice's credit card. The bank they deal with, Conmity, took over $300 from my credit card erroneously twice! I made a payment online of $30 and got charged over $300. It was corrected overnight once but it happened again in the same month and now Maurice's says "sorry, it'll take 5 to 10 business days for me to have access to my funds. It's a scam! All I got from a manager from Maurices' is sorry. I live on social security and need access to my funds but instead I have an overdraft. I will never deal with Maurices Clothing again!

My whole closet is full of maurices clothing. It's so comfy and just my style, I love it! I love that they added Girls clothing as well, my nieces love it as well.

My order was supposed to be delivered January 5th, had called 3 times and still waiting on it, every time same response, item on his way but when tracking label not found!
Right now I'm
Waiting for a supervisor to see what can be done
Guest what? Item was reordered and need to wait another week for it

Just wish their jeans would Hold up an not Rip or Tear within a few Months. I bought my Jeans in October of 2023, an the Belt Loops already tore off, now the Thighs are Tearing already and I've only had them for 4 months.

They need to do better on their Quality of Jeans. Instead of making them so Cheap.

I have a pair of Torrid jeans that are a
Starting to tear after 4yrs of having them.

Purchased the boots 11/10/21, wore them to work in a professional indoor setting 1-3 times per week (approx). They wore out, heel busted on 1/29/22. They didn't even last 3 months!
I ordered easily enough, received product quickly, price seemed affordable enough until I realized the product was junk. Love their stores, very displeased! No place to even leave a review of product on the website, so I emailed instead.:-(

Asked an employee about some underwear on display and she told me she just clocked and does not know anything about the items. She didn't even direct me to another employee on the clock, she just casually walked away. I understand she checked out and might have places to be but I would've understood if she called someone else's attention to my enquiries. What made it worse, I'm visiting from Jamaica and is always checking out their website only to come in person and be disappointed by the first employee I met.

Worst customer service and just plain regular service. Overpriced with bad service. Never again. Them refusing my request for a refund due to not receiving my items is unacceptable I dont care what circumstance. If you dont ship I get my money back 0 questions asked.

I placed an online order for 2 pairs of m jeans and a 24/7 tee. The fit was true to size. And it was quick to arrive.

Received my order 5 weeks after placing order and items were both damaged, had holes in both sweater and they don't want to refund me, offered me 5 $ discount for damages. Also, Items in pictures are not at all the same in real life so don't get fooled by their great pics!

Maurice's is unable to process online orders in a timely fashion. They sent a tracking number for my September order to NM, That indicates it delivered in July to Wisconsin. Can't get customer service to answer anything. I will never buy from them again

So. My bank blocks my card and flags this website for fraud. They told me this websites is associated with Shazam and it will mess up your computer and from things Ive read on here I believe it! Also, their clothes are way to expensive, and really not that great of quality.

I've been a cardholder for 13 years. And I have been locked out of my account for months! All I get from customer service is that their password resets are handled by another company and they can't help me. Maurice's has known about this problem for awhile and refuses to take the necessary steps to correct this problem!
I will be paying off my card and no longer do business with them

I love the store but I would not order online if you are depending on the item as a gift or are on any kind of time restraint. I ordered my items (which were supposed to be Christmas gifts, needed for this Sunday), on 11-22, which should have been plenty of time. I have tracked my items being shipped all over the place; close to me & then shipped farther away, about 3 times; each time my delivery date getting pushed off. When I called customer service to report this, they showed little care or enthusiasm in helping me. And now my items are out of stock. Who knows if the package will ever make it? But even if it does, it will be too late for what I needed it for anyway. Therefor 1 star because that's the lowest option. Not a happy customer.

Been shopping at Maurice's for a while now as it was pretty much the only store I could find that had jeans that fit me perfectly. A few days ago I purchased 4 pairs online. When they arrived and tried on they were so small. Took my Jean's to the store to exchange, the young lady helping me was very friendly and went to work pulling Jean's that were next size up and different styles. After trying on many pair I realize something is off. Nothing fits how it should and the material feels very thin and cheap. The girl helping me finally tells me they changed designer's. So needless to say I went from a happy customer of year's to now I will never shop here again. Very disappointed in the quality and fit. Maurice's should have never changed designer's.

Placed my first order with Maurices online and it will be my last. Order has been stuck in processing for almost 10 days. I have reached out to customer service multiple times through email and Facebook with zero response. At this point I don't even want the items any more and it would be great if I could just cancel the order so that I can buy from somewhere else but I guess I can't since they have no customer service. Two thumbs down for Maurice's!

Bought clothing from online store, used promo codes that worked transaction was completed successfully, order went through, and they cancelled the order, just because of their mistake on the promo codes. Not happy with them, won't shop there again.

August 27: I ordered 3 items on-line and promptly received them Sept 1. The quality was good, but they did not fit well.
Sept 6: Return started
Sept 12: Maurices confirmed return receipt and promised prompt refund to original payment method. Oct 3: Refund was finally issued to my PayPal account and then was immediately cancelled/voided.
Oct 6: I emailed Maurices regarding the status of my return but never received reply.
Oct 13: I called their Customer Service and was told they were unable to refund to PayPal and would I like a store credit or a check. When I asked for ETA on a check I was told 6-8 weeks or longer. I said no to both options.
My agreement with Maurices was to refund to my original payment method. Now I am getting the runaround. Maurice is refusing to refund my $92 as agreed on. My advise is just say no to doing business with this company.

I cancelled my order immediately after placing it and they refused to cancel it - said they were sorry but it was not possible! I plan on making a formal complaint on how their site says you have an hour window to cancel. My emails are date & time stamped. They trap customers with deceiving policies they do not honour. Don't buy anything from them!

I ordered some women's tops but received two little girls size 8 sweaters the store refused to help me return. I called customer service who said they issued a return but it has never come. Terrible customer service and stealing from a customer!

I am so in love with Maurices! The styles and size options are awsome! I especially love how the girls will start your own personal room for you to try on everything and they even ask if you need something in a different size, so you won't have to go back and forth! They make you feel like a star