Michaels Stores

It is impossible to return anything purchased online. There is no contact info for help on their site and no one in the store could help me. Just a horrible experience.

I went to michaels to buy 8 bags of filler for pillows.I spent $60.00 and after I checked myself out I needed a bag so,I asked for a bag and was told it was 99 cents. Are you kidding me?
I spent money in your store and have 8 bags of filler and you want me to carry them out which I did and dropped them on the ground.
I'll never go there again.
I'm so angry 😡 they'll nickel and dime you to death.

Bead and craft junkies are at an all time high. I myself am into making jewelry and am still fairly new at it. So I shop for less expensive beads because, lets face it... Prices are outrageous for anything these days.
When I find a place that gives back to my loyalty, and gives perks for all the money I spend, ( and I spend A LOT), Its rare and such a relief sometimes.
But when I shop at Michaels, besides the occasional coupon, I save almost nothing at this store and they barely have sales that give me any kind of noticable relief. For the amount of money I spend in a week, it's a disappointment. Hobby lobby and Joanns are the way to go for this type of materials.

Recently ordered from their site 8 tubes of a very hard to find pigment as it is no longer made. To be precise it was Quinacrodone Nickel Azo Gold by the Golden Paints. I was so pleased to find this prized color only to be sent Azo Gold, a different color. So far, out of 8 tubes, I find out today the order was cut to 6 tubes of this color as they have some supply issues. Mind you I don't even want this color as it is not what I ordered or what was advertised. And here is the kicker, I was notified by Pay Pal that I am going to recieve a whopping 11.60. On Michaels site they say for the 2 tubes I am to recieve a credit of $40.52 Guess what I will be doing with my spare time. I am disappointed with being deceived about the paint and now gotta deal with a refund issue to boot. I hope this gets easier because all of it is going back to Michaels and I expect nothing less than a full refund.

I've called 4 to 5 times about this. I'm unable to place an order. They claim it's because if my payment method. I changed it 5x, even used PayPal. They say they are unable to place the order for me.

I have a custom order to complete before Tuesday and now ill have to run to almost 7 stores to see if i can gather what i need a none of the stores have what i need at 1.

REALLY poor customer service and communication skills. Absolutely zero resolutions or attempts to resolve.

Ill be looking into other craft stores and companies online now.

Not giving a zero, since it's technical, but still very disappointing.

I love Michael's. The employees were great, but I wish they had more adult ceramics to paint. And more stuff to paint for adults. How about getting I don't know fantasy ceramics that we can paint for adults I would love if they were more stuff that they would carry things to paint for adults

Absolutely horrible customer service in person at the Pembroke Ontario location. Don't waste your time going in store, use Amazon, way better experience.

This business is not about customers. They are not want to accept returns even for a store credit. Very unprofessional and rude staff. I lost $22 since they did not give me money back while I left the product at the store in Richmond Hill.

I called Michael's to have an 11x14 photograph, that I printed, mounted on foam core. I have a frame. The manager in framing had no idea of the cost. I had to explain to her over and over what I wanted. I finally hung up. I'll do it myself or take it to a framer who knows framing.

I ordered (10) containers with lids. I've ordered the same containers without issues previously. This time they were shipped without lids. I tried chat, no resolution, tried calling and still no resolution. Trying to return them is impossible. They're useless without lids. But their customer service doesn't care. My nearest store is over an hour away. I was told it will take a minimum of 2 weeks for a replacement order to be sent, AFTER they receive this order back. But in order to return it, it's my responsibility to drive it to a UPS center that is 40 miles away roundtrip.

Sent me the wrong item, the item sent costs about $100 less. The box was full of trash literally right from the trash can (i made sure i took pictures). They never sent the correct item after emailing them for over a week and not getting a response i called to find out they never shipped the correct item. 2 weeks and nothing. I'm going to return the item to the Michaels store that sent and make sure they get their trash back and I'll buy the item somewhere else. I'll never be back to Michaels and I'll be sure to pay this review on every web site i find.

I am terribly disappointed in Michaels. You advertise multiple tree available for immediate shipment back in the beginning of December but in actuality no such trees ever existed. There is no truth in advertising at Michaels nor is there any semblance of Customer Service - (the outright delivery lies promising delivery). Michaels also processed the credit card purchase when they knew they never shipped the tree. $50 is a paltry and insulting accommodation. There was no offer to provide an available replacement tree because you never had any trees that you advertised for immediate delivery. Don't disappoint yourself shop at HOBBY LOBBY!

Customer service really needs an adjustment...came in and wanted yarn. It was in a sale rack when it came up at register it was full price. I said it was in a rack with sale price. Several colors same price. Instead of calling someone to verify my price she says want it or not? She was so rude. I said not for the original price. The person I was with asked whats up, getting my other items...the cashier she says under her breath...
Not my problem. Oh man. I am not a person to make big deal in public but that was wrong!

Very dissatisfied with this company both as a customer and as an employee. It's not clean ever. No one is efficient. Always understaffed. Customers are rude. Everyone is too busy on the management staff to help anyone including lower class staff. Should be shut down by dept of health

This is my first time ordering from Michael's. Normally, I shop in the store, but this time opted to order 4 holiday items online. I only received 3 of the 4 items, although the site states all were delivered. There isn't even a shipping email confirmation for the missing item. Of the 3 items I did receive, 2 of them arrived broken. They were just thrown in the box with no protection. I tried calling and an automatic system stated their technology was done. No one called me back. Then, I tried online chat repeatedly and was never connected to an agent. I'm beyond disappointed and out of $40.

I had an authentic papyrus paper from Egypt and went to multiple stores to have a custom frame but none was helpful. At Michaels they took care of this in a short time and they prices are very reasonable. I was helped by an exceptional diligent professional here, her name is Natalie.

I purchased 8 glass mugs. I received 5 whole ones and 3 broken ones. Michael's web site does not have anyway to resolve broken items. When you call the 1 800 number they want to sell you something based on your age. I will never buy anything from Michael's again. All I wanted was what I paid my money to own.

Ordered a Wilton mini cupcake pan on Amazon and the box came today from Michaels and contained a cheaper pan from a brand named Celebrate It. I started a return on Amazon and hope I get a refund in less than the 30 days that Michaels website states is the normal refund time.
Crap store selling crap knock offs and thinking the consumer won't notice.

I placed a simple order for about $70 of art supplies. Was supposed to be free shipping, but the order was split…some delivered and others sent to a store that is a 20 minute drive away. No oversized items were purchased. After payment was submitted, I saw the order error and also that I was charged $7.95 shipping. It was late when I placed the order, so I called as soon as customer service opened the next morning. The service agent was unhelpful and made everything sound too complicated to fix. A couple days later, I tried the text feature for customer service. "Jeremy" was also unhelpful and unwilling to even refund the shipping fee. All he would do is cancel the in store items. Never shopping in store or online at Michael's again.

This company sent out a blast email stating fall items were 60% off plus an additional 20% off of the entire purchase. Then said "Sale ends tomorrow" So I went into the store to take advantage of the sale. The cashier told me she was unable to override the pricing because the sale wasn't coming up in their system. Which I didn't understand. I've worked in retail and you can manually calculate the price and override. I called customer service and they told me the text was a mistake. They have received several complaints and there is nothing they can do about it. I believe, the text was a way to get customers into their stores… and that's it. I've always shopped at Michael's but I don't like companies that operate this way. This is false advertisement and honestly it's very tacky.

Not great selection for painters, sculptors, or really any fine artists. Doesn't mean crafting or decorating isn't as good as "fine" art, but it's just true. And their prices are WAY too high for most products I ever purchase there. That includes paper, markers, paints, and brushes. They always have coupons so just have your coupon and craft away. In my experience, always have nice staff and decent stores.

Attempted to purchase a gift card for mother's day. The process went somewhat as expected in the beginning accept the entry error that clears out all your information to re-enter. I did and received a confirmation for the gift card. Another email sent showed an invoice. All good, right? The next day and email showed up "customer service is our priority" "Unfortunately we are unable to process your request at this time" Huh? No reason given. My card was debited of course. Did you run out of electronic gift cards? I cannot get back the 30 minutes of my life you completely wasted.

This store is wonderful but also overwhelming because there is just so much. I've purchased a lot here, mostly from the actual store itself, not the website. The best is when you can find deals or coupons on certain items you are looking for. I've gotten some cool frames when these deals were going on - like 50% off. It's awesome.