Mint Mobile
Questions & Answers

NO, NO, NO!
They have limited hours, even for "chat help". If and when you get ahold of someone, they're inconsistent, inconsiderate, robotic, and they have no record of your previous attempts to get resolution! They make you start all over from the beginning each and every time. Plus, they LIE to you when they say it's "all taken care of."

Hell no. Good luck getting any resolution. All of the reps are not in the US and barely speak English. They say they will "escalate" your problem and someone will call you back. They NEVER call you back.

It only takes 30 minutes or so to get through to an agent, but they won't be able to help you.

The wait times on chat and phone support are not great, but not as bad as some companies. My problem was more about the quality of the support. Chat support is weaker with representatives who seemed rushed and eager to move on as opposed to eager to help you. Phone support seemed slightly better in this regard but still functions like any other international automated system. Clumsy and frustrating. Some very heavy accents. Barely effective.

They will answer phone new operators all the time and unfortunately operators, supervisors have been out of the country who give a new complaint number plus supervisor say they can't help!, sorry and there's no phone number for refund department but they decide

There's no option in their automated system for Customer Support, and that should be your first red flag in avoiding doing business with Mint Mobile. You have to first go through the automated system and get directed to a sales agent, who then transfers you over to Customer Support. Or, they'll ask you for all your information first, then tell you "I'm just a sales agent," *THEN* transfer you over to Customer Support, but they won't forward any of that information to the support agent. Absolute waste of time.