Morphe

I ordered some items on Black Friday. I got an email notification saying my order had shipped on 11/29/23. Fast forward to today 12/17/23 and I have yet to receive my order after reaching out to customer service. Nor have I received any response from the customer service Morphe Team. The carrier Ontrac said my package was delayed at first and the next day when I inquired about the delay they said they had shipped my package back to the seller due to an incorrect address when my shipping and billing address are the same. I see why they have lawsuits and have filed for bankruptcy.

Worst experience! Ordered almost a month ago and they haven't shipped yet. Was promised they would be shipped weeks ago by customer service but nothing. Have asked for my money back multiple times and there has been no reply.

Disappointing that there is no communication from them and their website doesn't let you know of the delay. Most annoying thing is that they are still having crazy sales and posting on social media like nothing has happened. Influencers are still getting their promo packages, what do normal people who spend money have to do to get their money back?

The hair from the brushes has been falling off from the very start. Now the actual brush just suddenly fell apart and Morphe obviously doesn't take any responsibility since they have only 30 days return policy.

Terrible customer service. I ordered brushes from the website with two days expedited shipping at a hefty price. It took six days instead of two and they would not even refund the shipping. The customer service tells me they have up to five days for processing, which is insane considering you are paying for expedited shipping and this is not mentioned on the ordering page. I will never order their products again.

Why do Morphe insist on having glass doors from ceiling to floor? The light grey markings on the glass are very faint to see. Not everyone has good vision. Where is your duty of care? I walked straight into your store's glass window and hurt myself. The assistant manager said, sorry, it happens all the time!
If you want customers to see right inside the shop then there's no need to use glass anyway. Just have an open door way and use a shutter at the end of day like HMV stores! Put your customers first please!

Love their palettes, that's for sure but christ do not order directly from them.

I ordered three palettes over two weeks ago, and so far the order is still sitting on 'confirmed' stage. No shipping information, no updates on delays, etc.

Have emailed them three! Times and so far all I have received was someone asking for my order number, then followed by an automated email that someone would be in touch. That was a week ago. I emailed twice after waiting five days but still nothing!

I understand that with COVID things are hard and I don't mind waiting extra for the shipping but the fact that I haven't had ANY information as to when I should expect my items to come is a bit worrying.

So in summary; their products are great - I have a few already. But save yourself the pain and order through another supplier such as Mecca or Beautybay.

I ordered just one item (one pair of eyelash) in August 2021 and still today September 21,2021 I have not received my order. Also the Morphe Customer Care Crew is non-existent. I called the customer care line by which no one answered. I reached out via email several times - and just as well no response/ assistance at all. I will have to resort to other measures to get my money back since this company (from what I see) takes money but does not deliver its products. Very disappointing! Non-existent company/ customer department. Will never order from Morphe again!

Purchased on the 4/9/21 with a confirmation email being received minutes later and the money taken out of my account instantly. However I am yet to receive a tracking number. It doesn't look like they are going to be sending my package anytime soon if ever. Contacting customer service is useless, they said that I would receive my tracking number by the end of the week- last week. What a joke. I hope a lawsuit comes their way real soon.

I actually love Morphe products but their customer service is appalling. I placed an order and its been over a month and it's still not hear. I was told they'd send a replacement after waiting 2 weeks for a response from their customer care. No replacement has come. I was also told I'd be refunded the shipping. That also hasn't happened. They have the WORST customer service and delivery I've ever experienced. No product is worth the hassle and scam of this company! DO NOT BUY.

I have been waiting on my order which took ages! It finally came today the problem is I paid nearly $100 for a set of brushes for my daughter ( it also said you get a free set of brushes with your order) I got the free set and not the set I actually paid for! The packaging was atrocious! I want a refund NOW! I am fuming! I will never deal with this company again! I want what I paid for morphe!

You get 3 to 4 brushes a month at an affordable price. Morphe brushes are absolutely amazing. The feel of the brushes on my face is so soft. It blends the eye shadows perfect. Can't go wrong with morphe.

I purchased some stuff from morphe canada and they got reaction on my skin from their product. I contact customer service and told them everything and instead of helping me they are asking me to return the product with my own cost wow. This brand is worst brand. Do not fall for them they are big scam. I took pictures and everything as well. And on their website they are saying that satisfaction guarantee like really. You guys don't care at all for your clients. Please please please be aware of this scam brand.

I ordered from morphe 2 sets of brushes, one lash curler, beauty sponge, eyelashes, glue eyelashes; so a lot.
Order done, money gone and in the next day I received notification that my order was cancelled by them and they took from my money.
Shame on them, liars.

Have ordered several of a product and simply wanted to order more. The site just keeps sending me in circles and can't even find eye shadow single refills. Sent a message thru live chat a couple days ago... then another... then another... absolutely NO ANSWER whatsoever. Their chat states that an email will be sent when they're available... would that be this year sometime? Extremely dissatisfied. Teri Drake

When I ordered my 35A palette from Morphe, it took much longer than the shipping date they originally proposed to me. More than a week late. Buy these palettes in-store if you want them in a rush, their shipping is NOT reliable. The product itself however is undoubtedly great quality and almost worth the wait!

I placed an order, within a couple of hours 20% sale appeared, tried to change my order, unable to get in contact with anyone promptly. I sent a email regarding the issue, I received no reply, I sent a follow up email I received a reply about 10 days later. They don't move / reply in a hurry. Where has the customer service gone? Really annoyed cause I spent some dollars. Never again will I deal with this company.

Love thier products and how they are packaging as well. They cover the palettes with bubble wraps so carefully and I never received them broken. And I ordered once as gift for my friend for her birthday. She really like it. So thank you from my heart!

Ordered the Jaclyn hill palette along with a metallic lip product (reflection) Received it in 6 days. Packaging was great as expected, with bubble wrap. Free returns offered. I received exactly what I ordered. The quality of the pallet is far beyond my expectations and quickly became my favorite makeup pallet. The lip goes on like velvet and does not budge for at least 5 hours of wear. It was comfortable and not drying and the hint of metalic didn't over power the beautiful color. Only negative is that I wish I would have ordered more of those.

The most incorrect and fraudulent brand I have ever seen. I order 9 products and in the end they send me 3 of them. For a $20 order I have to pay $35 shipping. As I am emailing them to cancel it entirely. And at the end they send me an email saying "that the order cannot be cancelled".

I had accidentally ordered a double items and not even two minutes later i call to cancel the order but they tell me they won't know for sure if it'll cancel and so i ask okay can i add a discount code to the order? They say no. When just 5 mins ago they asked if i wanted to. It was on Thanksgiving so their warehouse was closed anyways yet they proceeded to send it out 2 WEEKS afterwards. So now i have to wait for it to come in, just to ship it back once it arrives :)

I love how affordable Morphe is- especially their eyeshadow pallets! They offer many dupes for expensive products, even their own beauty sponges. I love how you can purchase their products through their website and through other beauty retailers such as Beauty Bay (which makes it easier for customers outside the US).

Great customer service, my order arrived damaged and they refunded it for me, the response was a little delayed but overall a good experience

The Jaclyn Hill palette although it has a bit of fallout it blends very nice as for the brushes it's a great duo to getting ready quickly