Hi Marianne,

We understand your frustration and apologize for any inconvenience caused. Please rest assured that our team is committed to assisting you promptly. One of our representatives has been diligently addressing your concerns. If you can't find an email from us in your inbox, we recommend checking your spam and junk folders as occasionally our emails may be redirected there. We strive to provide a seamless experience and hope to resolve this matter to your satisfaction soon.

Warm regards,

Sarah
Team MrFluffyFriend