MyCokeRewards Questions & Answers

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Here’s what consumers have asked with answers from MyCokeRewards staff and previous consumers.

7 questions answered
14% answered in 1 day
Question:

Facebook? twitter? no thank you. how about 276 shares of ko? how about a decades-long consumer who purchases overpriced 12-packs when they're not on sale? one who used to be called a loyal consumer with over 4000 points can now only redeem at "bronze" level, excuse me, bronze "status" because i don't live on social media? that's insulting and a shame. my status as a customer is determined if i tweet? how stupid! do i buy more coke or cheerwine? or rc cola? that decision, of putting a carton of cokes or someone else's drink into my grocery cart is what should drive a consumer loyalty program. mcr is supposed to be, or started as, a loyalty program. coca-cola, you've ventured too far off the path and have lost your orientation. i won't be voting as the board recommends next time - an upper management that tolerates (maybe even encourages?) the alienation of loyal consumers is not worthy of my support. don't care for pepsi but i own pep too. their shares over last 5 years have trounced ko. maybe they treat their consumers better? maybe i should find out...

Answer:

I still buy Coke products... but I've starting buying other brands and now split my Coke product purchases by 50%! If more customers did that, maybe Coke will wonder where their fizz went.

By Wm G.
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Question:

The new sign in page keeps jumping around, making it impossible to sign in or even contact help. what happened to the old website that was easy to work on?

Answer:

The page jumps around even when you are signed up and only have to click in. Besides being badly written code for displaying the page, I think what is happening is that the site us checking for new offers and updates in a particularly clumsy manner. It is a surprisingly clunky commercial website.

By Thomas B.
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Question:

The new my coke rewards program is horrible.i will no longer buy your products as i will switch to pepsi or another cola brand.why did coke change the program?

Answer:

Well B. B., it's like this... Marketing gimmicks that persuade someone to buy their products that turn south in the middle of the game. Nothing like moving the goal post when you are about to score, essentially pulling the rug out from under your feet. Silly? Perhaps, but silly moves to save a couple dollars on Coke's part in paid out products/coupons after the consumer forked out extra money for their product because of the ''rewards program'' that actually rewarded you could irritate some. There should have been a grace period on all the codes collected instead of just ending it and starting something new with the same points system. I was irritated when the cut thew weekly points from 150 to 75... Now this?

By Register M.
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Question:

I cannot sign in unless i go to my sister's house and use her broadband. i have dialup. the sign in hangs on processing. i have tried 3 different browsers and all the other suggestions on you site. what is the problem? i will not join face book and i never intend to tweet. thanks

Answer:

The webpage where you sign is is both confusing and jumpy (meaning page elements move abruptly when you click on anything, which suggest poor coding--though I noticed tonight it's not as bad). You need to click in the upper right corner ("Sing In/Join"). That takes you to the Sing In/Join page. If you have joined and used the same browser, your username and password (covered by dots) will be displayed, so you just need to click on the Sign In button/bar. If you are using a new or different computer (like your sister's) you will need to type in your username and password before clicking Sign In. Coke would love to have you sign in through Facebook or Twitter but you don't need to. I don't.

By Thomas B.
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Question:

Why is new program so awful? and how come you have thousands of complaints about it and you guys are doing nothing about it?!

Answer:

They're arrogant and think that they are too big to fail.

By Naomi W.
Question:

I do not understand the new coke rewards program! the term "product code" is used, but is it still the cap numbers, or is it the upc number?

Answer:

You still enter the cap codes.

By Van J.
Question:

Answer:

Small claims court for fraud. Sue for your state's limit. Coke won'tshow up and you get the award.

By Dennis G.

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