hi! I just paid the 1 euro fee as I tried to open my account with you. It was charged but it tells me I don't have access.
Can you help?

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hi! I just paid the 1 euro fee as I tried to open my account with you. It was charged but it tells me I don't have access.
Can you help?

asked by Yona K. on 2/9/19

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Chris S. [MyGermany Rep] · Answer 1 · 2019-02-10T11:27Z

Chris S. [MyGermany Rep]

on 2/10/19

Hi Yona,

What is the eMail ID or customer number you used to register? I cannot find a "Yonda"?
Normally it takes 24h as we check some manually, over the weekend it is 48h - so probably it will be activated this morning:-)

Regards,
Johanna

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MyGermany Questions & Answers

hi! I just paid the 1 euro fee as I tried to open my account with you. It was charged but it tells me I don't have access. Can you help?