My Turtle Store

I ordered 3 baby turtles. They took almost 3 days to get to me once shipped even though I paid for overnight shipping. They did not label the box with UPS as live animals. They told me to keep the dead turtles and do not dispose of, then after 3 days wanted me to take the turtles out of the container and take more pics of them on a piece of paper with my name and order number. I refused to remove the smelly animals and stomach doing that so they refused to give me my money back. They also have a phone number listed on their site and email. If you call is a life insurance scam. *******186.

STOP! DONT PURCHASE FROM THESE PEOPLE! U RECEIVED A SICK TURTLE WITH A LUMP & DOES NOT EAT CORRECTLY & I CANNOT GET E RESPONSE FROM THESE PEOPLE CONCERNING THIS ISSUE. I PAID EXTRA $$ FOR SHIPPING IT MORE COMFORTABLE WITH FOOD & WATER & IT COULDNT GET TO EITHER ONE OF THEM. THE HEAT PAD WAS N A ENVELOPE UNDER A CONTAINER FILLED WITH COTTON. THEY WERE SUPPOSE TO CALL & THE DELIVERY WAS SET UP FOR A SIGNATURE & THAT NEVER HAPPENED SO MY TURTLE WAS N THE HEAT FOR HOURS & I HATED THAT! THEY DO NOT CARE OF THE CONDITION OF THESE TURLTES & IT SHOWS WHEN THEY ARRIVE & WE ARE THE ONES LEFT TO PAT TO TREAT THESE POOR LITTLE CREATURES THAT NEED DESPARTE HELP! THEY WILL NOT CARE TO CONTACT YOU WI
TH AN ISSUE. SO THINK VERY HARD BEFORE U ORDER SICK,UNHEALTHY, NEGLECTED TURTLES!
SINCERELY,
TONYA GARMAN

I bought a turtle, it arrived with both legs deformed, a huge lump in neck and cracked shell. We ended up realizing the turtle was blind and would not swim, it would just float in the water. Tried to contact customer service for month now, no response.

I ordered from them and the turtle died within 7 days they only gave me stupid store credit $#*!ing bull$#*! like they thinking I'm gonna order from them again I want my money back

I did everything right but read the reviews before purchasing. My son's baby turtle arrived dead and I'm not even surprised after seeing the packaging. They smothered the poor thing with so much tissue inside of the plastic, sealed container that it didn't have a chance. Now I can't get through to anyone on the phone or by email. It's the biggest scam and it's an inhumane business.

My Easter common musk, tink came in today early at that is alive and well and just wanted to go towards the pond... These guys are awesome fast shipping and they care. Decent prices as well named tink because tiny+tank=tink

Won't answer the phone, won't return emails, I've been trying to get in touch with anyone to an update on my order status and can't get anyone to even return reply. At this point I don't know what to do, money was transacted but as of now the product has not shipped. Beyond frustrated!

Paid for 3 heat packs and hydro. It is winter. She came with 1 heat pack frozen solid. She was barely alive! Tried to nurse back to health and died. 5 messages and 3 emails asking for refund with no response. Unacceptable! Also nothing on box saying live animal. UPS left without signature. Needs negative stars! Had to put 1.

We bought our two turtles (Baby Cumberland Slider and Yellow-Bellied Slider Turtle) Tuesday. They arrived in 3 days which was pretty quick! They were in great condition and nice box packaging. They even gave us two free food samples for the turtles!

I purchased two hatchling. One arrived fine and the other was a little lethargic and ended up passing away after 4 days. They have a 7 day health guarantee. I reached out and started the return process, it was easy. I submitted photos and it was approved and i received a store credit within hours. Since I bought one male and one female I didn't know which I still had so I emailed them and they responded quickly and let me know what I had so I knew what sex to reorder. Good customer service!

MyTurtleStore is in business ONLY for the money. No concern whatsoever for the customer. Communication and follow-thru with this company is terrible. Man who answers the phone is rude, cold, and uncaring. Tried to contact the owner numerous times. The owner never responded back after many phone calls and emails. There was a mix-up with my order and MyTurtleStore would not fully refund the money. Their phone machine does not work on the weekends so cannot leave a message. Turtles come in a small box (always unannounced when they will arrive), and there are NO instructions whatsoever how to care for them, what to feed them, how to house them, diseases, compatibility, cautions, etc. This is a nightmare of a company to deal with. PLEASE BE WARY!

I'm not really understanding all the negative reviews. Ordering was a breeze, everything was explained well during the process. I got an e-mail the next day stating that they would not ship my two hatchling RES until Monday since it was so close to the weekend. I received tracking information the day after which stated that my items were already shipped but wouldn't receive until Monday. I was concerned because that would mean my live turtles were in a box for five days so I reached out via their Facebook page. I got a response almost immediately letting me know that my other items had shipped but the hatchlings would ship on Monday as I had been notified. They arrived on the intended date, the heat pack I had purchased still very warm and two very active hatchling RES. I am very pleased with my purchase and look forward to future purchases.

They were quick w my order! I recieved them early in the morning & i kept the tracking link they sent me open which was updated everytime! Also my turtles look beautiful nd they were alright.

-they are in a bowl w a little bit of food until i fix up the tank which i received today as well.

Do not order from this company. I ordered a baby musk turtle from them two week ago. When I got the turtle I could tell something was wrong with him then as time went on he got worse and worse. This company does not provide healthy turtles please do not order form them.

It has been 3 years now since I was gifted my turtle Leo from my grandma for making excellent grades in school. My eastern musk turtle arrived quickly and safely but it is nessesary for you the buyer to take these steps I am about to list, instead of just ordering without a care. Firstly, you need to access where your shipping location is, myturtlestore is based in FL, which is something I for one looked up and would assume you should have too but based on the reviews I guarantee you that the people who ordered were farther than a few states, or more from Florida leading to major shipping issues that could cause the turtles death. Second and lastly, do not skip out on the accessories used to ship the turtles buy all of them! My only con with my turtle story is that they were shipped in what seemed like animal bedding, such as for a rabbit, which I also own. I would 100% recommend my turtle store only if you follow these guidelines, please do not order from here if you are not in the southern side of the United States close to Florida (I'm in GA so no issues). We need to take the time to do research on these investments before we make drastic purchases. Thank you. Here's a photo attached of my turtle Leo.

I received 3 turtles by UPS. They arrived quickly and were in excellent health. The price has dropped a bit for some reason and this breed is much more reasonably priced. I recommend this business.

I have enjoyed the 2 baby red ears I ordered fro My turtle store. I had not only good service but good advice on how to care for "Barney & Bubbles". Want to mention they also like scrambled eggs.

I have ordered several times from here. The turtles always arrive on time and healthy. They are always packed well to avoid stress on them and a ample supply of food was enclosed with them.

I bought a hatchling Mush and a hatchling Mud Turtle from MyTurtlestore.com. Both arrived healthy in a few days. I've had the a week and their both thriving and eating well. I would definitely buy more turtles from MyTurtlestore.com

I ordered this baby despite all the bad reviews and I wanna say I was so pleased.it arrived quickly and packaged well and with instructions on care. I will definitely order again.

6oz. Turtle food
I only wish is that i had selected the sex.
Then it would be easier to name. I was worried about it but it was daft and Secure. Thank you.

I was nervous after seeing some of the other negative reviews, but my experience with this store was absolutely amazing. I was looking for a male juvenile razorback musk turtle, which few stores have in stock at all, let alone sexed. I noticed that these guys allowed you to choose the sex of baby turtles, so I called customer service to ask how that's possible (since sexing baby turtles is practically impossible) and they explained to me that they control the temperature of the incubations to get the desired sex. I happened to mention that I'd been looking for a juvenile, and they said they actually had a few in stock - just not enough to put on the website! I was able to order exactly the turtle I wanted, and when he arrived yesterday I couldn't believe my luck - this turtle is easily 2.5 inches, he's absolutely beautiful, he arrived safely and was in very, very good health. He acclimated well to his new tank, ate for the first time this morning, and he has no fear at all when I pick him up to feed him - which tells me that he's been well cared for and that he's used to being gently handled. Maybe others have had bad luck, or have had shipping issues due to bad/hot weather - I shipped overnight with extra cooling packs, in the spring when its cool out - but my experience was absolutely great and I have no doubt that this company cares for their animals.

I went online to get my girlfriend a baby turtle for her birthday, and I didn't want to go to petco and get a grown adult turtle I wanted her to grow with it, so I went looking online came across my turtle store and just immediately saw the turtle I wanted and purchased it. Upon me buying the turtle I didn't think to check reviews and when I did I seen horrible things that I wouldn't want to witness my self and also the fact they didn't give a refund left me like I hope I didn't just purchase a turtle that isn't healthy, upon the arrival they contacted me and ask me to add cooking packs and I was a little bit more confident the turtle would be on long story short she's her and healthy and eating the first day home I don't usually write reviews but I wanted to spread some good input for the other future animal owners overall satisfied and I'd buy again thanks a lot!